Prospective members should call:
7 days a week, 8 a.m. to 8 p.m.
State: | Medicare Advantage and
Medicare Supplement: | Part D: | TTY/TDD: |
Colorado | 1-877-831-3000 | 1-866-892-5332 | 711 |
Connecticut | 1-800-238-1143 | N/A | 711 |
Indiana | 1-866-803-5169 | 1-800-243-3363 | 711 |
Kentucky | 1-866-803-5169 | 1-800-243-3363 | 711 |
Maine | 1-800-413-3103 | 1-800-578-6418 | 711 |
Missouri | 1-800-652-6387 | 1-800-243-3363 | 711 |
Nevada | 1-877-831-3000 | 1-866-892-5343 | 711 |
New Hampshire | 1-800-232-1261 | 1-800-578-6418 | 711 |
Ohio | 1-866-803-5169 | 1-800-243-3363 | 711 |
Virginia | 1-800-916-2583 | 1-877-874-4660 | 711 |
Wisconsin | 1-888-211-9815 | 1-800-216-5572 | 711 |
Current members should contact Customer Service for process or status questions or to file a verbal grievance:
Customer Service Hours for Medicare Advantage plans:
Between October 15 and February 14, Customer Service representatives will be available to answer your call directly from 8 a.m. to 8 p.m., 7 days a week. Beginning February 15, 2012, you may call Customer Service 8 a.m. to 8 p.m., Monday through Friday, except holidays. Our automated system is available anytime for self-service options, including after hours, weekends, and holidays.
Medicare Advantage Plans: | States: | Toll Free: | TTY/TDD: | Address: |
Anthem Medicare Preferred Standard (PPO)
Anthem Medicare Preferred Select (PPO) | Indiana, Kentucky, Ohio | 1-800-467-1199 | 711 | P.O. Box 105187
Atlanta, GA 30348-5187 |
Anthem Medicare Preferred Select (PPO) | Wisconsin | 1-800-467-1199 | 711 | P.O. Box 105187
Atlanta, GA 30348-5187 |
Anthem Medicare Preferred Core (PPO) | Missouri, Wisconsin | 1-800-467-1199 | 711 | P.O. Box 105187
Atlanta, GA 30348-5187 |
Anthem Medicare Preferred Core (PPO) | Nevada | 1-866-754-3077 | 711 | P.O. Box 60007
Los Angeles, CA 90060-0007 |
Anthem Medicare Preferred Standard (PPO)
Anthem Medicare Preferred Premier (PPO) | Virginia | 1-866-827-9866 | 711 | P.O. Box 105187
Atlanta, GA 30348-5187 |
Anthem Senior Advantage Basic (HMO)
Anthem Senior Advantage Value (HMO)
Anthem Senior Advantage Plus (HMO) | Ohio | 1-800-467-1199 | 711 | P.O. Box 105187
Atlanta, GA 30348-5187 |
Anthem Senior Advantage Value (HMO)
Anthem Senior Advantage Complete (HMO) | Kentucky | 1-800-467-1199 | 711 | P.O. Box 105187
Atlanta, GA 30348-5187 |
BlueMedicare Access Standard (Regional PPO)
Blue Medicare Access Value (Regional PPO) | Indiana, Kentucky | 1-800-467-1199 | 711 | P.O. Box 105187
Atlanta, GA 30348-5187 |
Blue Medicare Access Value (Regional PPO)
Blue Medicare Access Classic (Regional PPO) | Ohio | 1-800-467-1199 | 711 | P.O. Box 105187
Atlanta, GA 30348-5187 |
Anthem MediBlue Value (HMO)
Anthem MediBlue Preferred Standard (PPO) | Connecticut | 1-866-673-4157 | 711 | P.O. Box 1407 Church Street Station
New York, NY 10008-1407 |
SureValue Basic (HMO) | Colorado | 1-866-408-7086 | 711 | P.O. Box 60007
Los Angeles, CA 90060-0007 |
Anthem Medicare Preferred Core (PPO)
Anthem Medicare Preferred Premier (PPO) | Colorado | 1-866-754-3077 | 711 | P.O. Box 60007
Los Angeles, CA 90060-0007 |
Current members should contact Customer Service for process or status questions or to file a verbal grievance:
Customer Service Hours for Medicare Part D plans:
Between October 15 and February 14, Customer Service representatives will be available to answer your call directly from 8 a.m. to 8 p.m., 7 days a week. Beginning February 15, 2012, you may call Customer Service 8 a.m. to 8 p.m., Monday through Friday, except holidays. Our automated system is available anytime for self-service options, including after hours, weekends, and holidays.
Medicare Part D Plans: | States: | Toll Free: | TTY/TDD: | Address: |
BlueMedicareRx (PDP) Plans | Colorado, Indiana, Kentucky, Maine, Missouri, Nevada, New Hampshire, Ohio, Virginia, Wisconsin | 1-866-755-2776 | 711 | P.O. Box 659403
San Antonio, TX 78265-9714 |
Customer Service Hours for Medicare Supplement Plans:
Plans: | State: | Medicare Supplement: | TTY/TDD: | Customer Care Hours of Operation: |
All Plans | Colorado | 1-866-438-9969 | 711 | 8:00 a.m. to 6:00 p.m. PST Monday - Friday |
All Plans | Connecticut | 1-800-633-6673 | 711 | 8:00 a.m. to 5:00 p.m. EST Monday - Friday |
All Plans | Indiana | 1-866-649-2033 | 711 | 8:00 a.m. to 6:00 p.m. EST Monday - Friday |
All Plans | Kentucky | 1-866-848-1057 | 711 | 8:00 a.m. to 6:00 p.m. EST Monday - Friday |
All Plans | Maine | 1-877-890-4507 | 711 | 8:00 a.m. to 5:00 p.m. EST Monday - Friday |
All Plans | Missouri | 1-866-490-6217 | 711 | 8:00 a.m. to 6:00 p.m. CST Monday - Friday |
All Plans | Nevada | 1-866-438-9969 | 711 | 8:00 a.m. to 6:00 p.m. PST Monday - Friday |
All Plans | New Hampshire | 1-877-396-5228 | 711 | 8:00 a.m. to 5:00 p.m. EST Monday - Friday |
All Plans | Ohio | 1-866-649-2037 | 711 | 8:00 a.m. to 6:00 p.m. EST Monday - Friday |
All Plans | Virginia | 1-800-451-0361 | 711 | 8:00 a.m. to 6:00 p.m. EST Monday - Friday |
All Plans | Wisconsin | 1-800-548-4455 | 711 | 7:00 a.m. to 6:00 p.m. CST Monday - Friday |
Current members who wish to file written grievances for any of the plans above:
The mailing address and fax number designated for receiving written grievances is:
Mailstop: OH0205-A537
4361 Irwin Simpson Rd
Mason, OH 45040
FAX (PPO and HMO Plans): (888) 458-1406
FAX (PDP Plans): (888) 458-1407
FAX (Plans for CT): (866) 829-2393
Providers should call:
Please call the numbers listed below for process or status questions as well as Grievance & Appeals.
Provider Service Hours are listed below.
Medicare Advantage Plans: | State(s): | Provider Toll Free: | FAX: | Grievances and Appeals Address |
Anthem Medicare Preferred Standard (PPO)
Anthem Medicare Preferred Select (PPO) | Indiana, Kentucky, Ohio | 1-888-290-9160
(Monday through Friday
8 a.m. to 6 p.m. ET) | 1-800-376-0247 | P.O. Box 105557
Atlanta, GA
30348-5557 |
Anthem Medicare Preferred Select (PPO) | Wisconsin | 1-888-290-9160
(Monday through Friday
8 a.m. to 6 p.m. ET) | 1-888-859-3046 | P.O. Box 105557
Atlanta, GA
30348-5557 |
Anthem Medicare Preferred Core (PPO) | Missouri, Wisconsin | 1-888-290-9160
(Monday through Friday
8 a.m. to 6 p.m. ET | 1-888-859-3046 | P.O. Box 105557
Atlanta, GA
30348-5557 |
Anthem Medicare Preferred Core (PPO) | Nevada | 1-866-754-3077
(Monday through Friday
8 a.m. to 9 p.m. ET) | 1-805-713-5244 | P.O. Box 60007
Los Angeles, CA
90060-0007 |
Anthem Medicare Preferred Standard (PPO)
Anthem Medicare Preferred Premier (PPO) | Virginia | 1-888-290-9160
(Monday through Friday
8 a.m. to 6 p.m. ET) | 1-800-376-0247 | P.O. Box 105557
Atlanta, GA
30348-5557 |
Anthem Senior Advantage Basic (HMO)
Anthem Senior Advantage Value (HMO)
Anthem Senior Advantage Plus (HMO) | Ohio | 1-888-290-9160
(Monday through Friday
8 a.m. to 6 p.m. ET) | 1-800-376-0247 | P.O. Box 105557
Atlanta, GA
30348-5557 |
Anthem Senior Advantage Value (HMO)
Anthem Senior Advantage Complete (HMO) | Kentucky | 1-888-290-9160
(Monday through Friday
8 a.m. to 6 p.m. ET) | 1-800-376-0247 | P.O. Box 105557
Atlanta, GA
30348-5557 |
BlueMedicare Access Standard (Regional PPO)
Blue Medicare Access Value (Regional PPO) | Indiana, Kentucky | 1-888-290-9160
(Monday through Friday
8 a.m. to 6 p.m. ET) | 1-800-376-0247 | P.O. Box 105557
Atlanta, GA
30348-5557 |
Blue Medicare Access Value (Regional PPO)
Blue Medicare Access Classic (Regional PPO) | Ohio | 1-888-290-9160
(Monday through Friday
8 a.m. to 6 p.m. ET) | 1-800-376-0247 | P.O. Box 105557
Atlanta, GA
30348-5557 |
Anthem MediBlue Value (HMO)
Anthem MediBlue Preferred Stantard (PPO) | Connecticut | 1-866-673-4157
(Monday through Friday
8:30 a.m. to 5 p.m. ET) | N/A | P.O. Box 1407 Church Street Station
New York, NY
10008-1407 |
SureValue Basic (HMO) | Colorado | 1-866-408-7086
(Monday through Friday
8 a.m. to 9 p.m. ET) | 1-805-713-5244 | P.O. Box 60007
Los Angeles, CA
90060-0007 |
Anthem Medicare Preferred Core (PPO) and Anthem Medicare Preferred Premier (PPO) | Colorado | 1-866-754-3077
(Monday through Friday
8 a.m. to 9 p.m. ET) | 1-805-713-5244 | P.O. Box 60007
Los Angeles, CA
90060-0007 |