To ER or not to ER? Learn more now.
Click here to view a presentation about when to use an ER versus an ER alternative
Map of Connecticut

Find an alternative near you:
bullet imageRetail health clinics
bullet imageWalk-in centers


Not located in Connecticut? To find a doctor, retail health clinic or urgent care center in our extensive network, go to anthem.com, click on “Find a Doctor” and follow the step-by-step instructions for provider search.

When to use the Emergency Room (ER)
or Alternatives for Immediate Care

What will you do if you or a loved one needs immediate medical care and you can't see your family doctor or primary care doctor right away? Most of us answer, “Go to the nearest emergency room.” But ER wait times are at an all-time high.
So, unless it’s a true emergency, you may want to consider other options – like walk-in centers and retail health clinics.
That’s why it’s important to know your alternatives for immediate care now, before you need them. You can often get treated more quickly and pay less than you would for emergency room care.
 
When to use the alternative  
Use these options when you need medical care quickly, but can’t see your family doctor or primary care doctor. These alternatives are usually open nights and weekends, and may cost you about the same as a doctor visit. Before you go, call and ask about their hours, services and whether they participate in your Anthem Blue Cross Blue Shield network. You can find network participation information by looking at our on-line provider directory. Reminder: You may also contact your regular doctor to see if extended hours are available. Click here to see a chart of symptoms that typically can be treated at a walk-in center and/or retail health clinic.
bullet image Retail health clinics. Many major pharmacies and retail stores now have retail health clinics. Keep them in mind when you need convenient, routine care, such as for coughs and flu shots.

bullet image Walk-in centers. No appointment needed. A good choice when you need minor medical care in a hurry, such as for mild asthma and minor allergic reactions. Walk-in centers can usually provide immediate non-life threatening care, such as stitches, sprains and X-rays.
Your Average Copay
 
EMERGENCY ROOM RULE OF THUMB
Medical Emergency means the onset of a serious illness or injury which requires emergency medical treatment, or the onset of symptoms of sufficient severity that a member reasonably believes that emergency medical treatment is needed. Please see the chart of symptoms link for examples of conditions which require emergency medical treatment. Call 911 or go to the emergency room if you think you could put your health at serious risk by delaying care.
 
LET A NURSE HELP YOU DECIDE*
1.   Call our 24/7 NurseLine at the number on the back of your ID card.
2.   A nurse will help you decide which type of care makes the most sense, and can help you find a participating walk-in center or retail health clinic near you.
3.   To locate immediate care service locations, go to anthem.com or call customer service at the number on the back of your ID card. For locations outside of Connecticut, call 800-810-BLUE.
 
LEARN MORE
Spend about 5 minutes exploring “To ER or Not to ER

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