Help for members impacted by the earthquake in Napa, Solano, and Sonoma Counties.

  We’re taking steps to help our members affected by the 6.0 magnitude earthquake in Napa Valley and continued after shocks get the care they need. If you have been impacted and live in the California counties of Napa, Solano, and Sonoma, here’s what you should know:
  • Affected members can see any physician necessary to provide you with access to care.
  • All urgent care and emergency claims will be paid as in-network, regardless of whether or not the health care provider is in-network.
  • If you’re on a prescription drug plan and have lost or damaged medication, you can get refills at any pharmacy now.
  • You can get replacement medical equipment (also called Durable Medical Equipment or DME) if yours was lost or damaged.
  • Claims filing deadlines will be extended.
If you need additional support, call the Member Services number on your ID card or select Customer Support on this website.
 
These guidelines will be in effect immediately through September 8, 2014— but could be extended in certain locations.
 
We hope you and your loved ones stay safe.