Prospective members should call:
7 days a week, 8 a.m. to 8 p.m.
State: | Medicare Advantage and Medicare Supplement: | Part D: | TTY/TDD: |
California | 1-888-211-9813 | 1-866-892-5340 | 1-800-241-6894 |
Current members should contact Customer Service for process or status questions or to file a verbal grievance:
Customer Service Hours for Medicare Advantage plans:
Between October 15 and February 14, Customer Service representatives will be available to answer your call directly from 8 a.m. to 8 p.m., 7 days a week. Beginning February 15, 2012, you may call Customer Service 8 a.m. to 8 p.m., Monday through Friday, except holidays. Our automated system is available anytime for self-service options, including after hours, weekends, and holidays.
Medicare Advantage Plans: | Toll Free: | TTY/TDD: | FAX: | Address: |
Blue Cross Senior Secure Plan I (HMO) | 1-888-230-7338 | 1-877-247-1657 | 1-805-713-5986 | P.O. Box 60007
Los Angeles, CA 90060-0007 |
| Anthem Medicare Preferred Standard (PPO) | 1-877-811-3107 | 1-877-247-1657 | 1-805-713-5986 | P.O. Box 60007
Los Angeles, CA 90060-0007 |
Current members should contact Customer Service for process or status questions or to file a verbal grievance:
Customer Service Hours for Medicare Part D plans:
Between October 15 and February 14, Customer Service representatives will be available to answer your call directly from 8 a.m. to 8 p.m., 7 days a week. Beginning February 15, 2012, you may call Customer Service 8 a.m. to 8 p.m., Monday through Friday, except holidays. Our automated system is available anytime for self-service options, including after hours, weekends, and holidays.
Medicare Part D Plans: | Toll Free: | TTY/TDD: | FAX: | Address: |
Blue Cross MedicareRx (PDP) plans | 1-800-928-6201 | 1-877-247-1657 | 1-805-713-5986 | P.O. Box 9282 Oxnard, CA 93031-9282 |
Customer Service Hours for Medicare Supplement Plans:
Monday- Friday, 8 a.m. to 6 p.m. PST
Plans | State: | Medicare Supplement: | TTY/TDD | Address: |
All Plans | California | 1-800-333-3883 | 711 | P.O. Box 60007
Los Angeles, CA 90060-0007 |
Current members who wish to file written grievances for any of the Medicare Advantage or Medicare Part D plans above:
The mailing address and fax number designated for receiving written grievances is:
Grievances & Appeals
Mailstop: OH0205-A537
4361 Irwin Simpson Rd
Mason, OH 45040
For Medicare Advantage Plans, use FAX number: (888)-458-1406
For Medicare Part D Plans, use FAX number: (888)-458-1407
Providers should call:
Please call the numbers listed below for process or status questions as well as Grievance & Appeals.
Provider Service Hours are listed below.
Medicare Advantage Plans: | Phone Number: | FAX: |
Blue Cross Senior Secure Plan I (HMO) | 1-888-230-7338
(Monday through Friday 8 a.m. to 8 p.m. ET) | 1-805-713-5244 |
| Anthem Medicare Preferred Standard (PPO) | 1-877-811-3107
(Monday through Friday 8 a.m. to 8 p.m. ET) | 1-805-713-5986 |
Medicare Part D Plans: | Phone Number: | FAX: |
Blue Cross MedicareRx (PDP) plans | 1-800-928-6201
(Monday through Friday 8 a.m. to 8 p.m. ET) | 1-805-713-5986 |