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TTY-
1-800-241-6894
Hours of operation:
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Common Questions

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View the online brochure to help Learn

Current members should contact Customer Service for process or status questions or to file a verbal grievance:

Customer Service Hours for Medicare Advantage plans:
Between October 15 and February 14, Customer Service representatives will be available to answer your call directly from 8 a.m. to 8 p.m., 7 days a week. Beginning February 15, 2012, you may call Customer Service 8 a.m. to 8 p.m., Monday through Friday, except holidays. Our automated system is available anytime for self-service options, including after hours, weekends, and holidays.

Medicare Advantage Plans:

Toll Free:

TTY/TDD:

FAX:

Address:

Blue Cross Senior Secure Plan 1 (HMO)

1-888-230-7338

1-877-247-1657

1-805-713-5986

P.O. Box 60007
Los Angeles, CA 90060-0007

Anthem Medicare Preferred Standard (PPO)1-877-811-3107

1-877-247-1657

1-805-713-5986

P.O. Box 60007
Los Angeles, CA 90060-0007


Current members should contact Customer Service for process or status questions or to file a verbal grievance:

Customer Service Hours for Medicare Part D plans:

Between October 15 and February 14, Customer Service representatives will be available to answer your call directly from 8 a.m. to 8 p.m., 7 days a week. Beginning February 15, 2012, you may call Customer Service 8 a.m. to 8 p.m., Monday through Friday, except holidays. Our automated system is available anytime for self-service options, including after hours, weekends, and holidays.

Medicare Part D Plans:
Toll Free:
TTY/TDD:
FAX:
Address:
Blue Cross MedicareRx (PDP) plans
1-800-928-6201
1-877-247-1657
1-805-713-5986
P.O. Box 9282
Oxnard, CA 93031-9282


Customer Service Hours for Medicare Supplement Plans:
Monday- Friday, 8 a.m. to 6 p.m. PST

Plans

State:

Medicare Supplement:

TTY/TDD

Address:

All Plans

California

1-800-333-3883

711

P.O. Box 60007
Los Angeles, CA 90060-0007


Current members who wish to file written grievances for any of the Medicare Advantage or Medicare Part D plans above:

The mailing address and fax number designated for receiving written grievances is:

Grievances & Appeals
Mailstop: OH0205-A537
4361 Irwin Simpson Rd
Mason, OH 45040

For Medicare Advantage Plans, use FAX number: (888)-458-1406

For Medicare Part D Plans, use FAX number: (888)-458-1407