Anthem Blue Cross Blue Shield Health Insurance

Important Phone Numbers

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Monday – Friday, 7 a.m. to 7 p.m.  
1-866-408-6131 
TTY (Text Telephone) for Speech and/or Hearing Impaired: 
1-866-408-7188 
Member Customer Care Center (Anthem) . . . . . . . . . . . . . . . . . . 1-866-408-6131 
Call this number if you have questions about your Anthem health plan. 
TTY. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-866-408-7188 
Provider Customer Care Center (includes interpreter services): (866) 408-6132 
Indiana Medicaid Pharmacy Member Services Hotline . . . . . 1-800-457-4584 
For questions about your pharmacy benefits. 
Behavioral health and substance abuse services. . . . . . . .. . .1-866-408-6131 
Call this number if you need to find a mental health or substance abuse provider. 
You also can learn more about your mental health or substance abuse benefits. 
Behavioral Health TTY………………………………………1-866-408-7188 
24/7 NurseLine – toll-free, 24-hour nurse help line . . . . . . . ...1-866-800-8780 
Call this number to talk in private with a nurse. You may call this line 24 hours 
a day, seven days a week. You also may call this line for an interpreter. 
24/7 NurseLine TTY. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-800-368-4424 
Transportation………………………………………………………..1-800-508-7230 
National Poison Control Center . . . . . . . . . . . .. . . . . . . . . . . . . 1-800-222-1222 
(Calls are routed to the closest local office.) 
Call this number to talk with a nurse or doctor. He or she can give you free 
poison prevention advice and treatment. This toll-free number is open 24 hours 
a day, seven days a week. 
Relay Indiana. . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . 1-800-743-3333 or 711 
Members with hearing or speech loss may call this number and a trained 
person will help them speak to someone who uses a standard phone. 
Vision Service Plan (VSP). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-866-866-5641 
Call this number to help find a vision provider. You also can learn more about 
your vision benefits.* 
VSP TTY. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-800-428-4833 
St. Francis Health Network Members…Please call your primary doctor. 
*Administered by Vision Service Plan (VSP), an independent company that does not provide Blue Cross and/or Blue Shield products. 
Women, Infants, and Children (WIC) program . . . . . . . . . . . . 1-800-522-0874 
Call this number to learn more about this program, which gives healthy 
food to pregnant women and mothers of young children. 
TTY lines are only for members with hearing or speech loss. 
Appeals and Grievances: (866) 408-6131 / Fax: (805) 384-3180  
Fraud and Abuse: (866) 408-6131 / Fax: (805) 384-3180  
Hoosier Healthwise Helpline: (800) 889-9949  
Healthy Indiana Plan Helpline: (877) 438-4479 

Last Update: 01/19/2010

 

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Anthem Blue Cross and Blue Shield is the trade name of: In Colorado Rocky Mountain Hospital and Medical Service, Inc. HMO products underwritten by HMO Colorado, Inc. In Connecticut: Anthem Health Plans, Inc. In Indiana: Anthem Insurance Companies, Inc. In Kentucky: Anthem Health Plans of Kentucky, Inc. In Maine: Anthem Health Plans of Maine, Inc. In Missouri (excluding 30 counties in the Kansas City area): RightCHOICE® Managed Care, Inc. (RIT), Healthy Alliance® Life Insurance Company (HALIC), and HMO Missouri, Inc. RIT and certain affiliates administer non-HMO benefits underwritten by HALIC and HMO benefits underwritten by HMO Missouri, Inc. RIT and certain affiliates only provide administrative services for self-funded plans and do not underwrite benefits. In Nevada: Rocky Mountain Hospital and Medical Service, Inc. HMO products underwritten by HMO Colorado, Inc., dba HMO Nevada. In New Hampshire: Anthem Health Plans of New Hampshire, Inc. In Ohio: Community Insurance Com pany. In Virginia: Anthem Health Plans of Virginia, Inc. trades as Anthem Blue Cross and Blue Shield in Virginia, and its service area is all of Virginia except for the City of Fairfax, the Town of Vienna, and the area east of State Route 123. In Wisconsin: Blue Cross Blue Shield of Wisconsin ("BCBSWi"), which underwrites or administers the PPO and indemnity policies; Compcare Health Services Insurance Corporation ("Compcare"), which underwrites or administers the HMO policies; and Compcare and BCBSWi collectively, which underwrite or administer the POS policies. Independent licensees of the Blue Cross and Blue Shield Association. ® ANTHEM is a registered trademark of Anthem Insurance Companies, Inc. The Blue Cross and Blue Shield names and symbols are registered marks of the Blue Cross and Blue Shield Association. Use of the Anthem Web sites constitutes your agreement with our Terms of Use