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EAP Provider Center
Why Offer EAP?
Invest in your success. Employees' emotional health has a significant impact on the success of your company.

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Daily Living (child and elder care)

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How do I find child care/elder care resources?
Depending on the plan your employer has chosen, you have two options to locate child or elder care resources: 
Online Search 
Through our EAP website you can locate child and elder care providers near you by completing the online search questionnaire. 
Assisted Search 
With our Enhanced EAP, a referral specialist conducts a personalized search to find facilities that fit your needs. Our referral specialists also contact each facility to verify costs, availability, hours of operation, licensing, and capabilities. Then, within 48 hours of the receipt of the search request, the referral specialist emails, faxes, or mails you a personalized packet of information. 
What kinds of facilities do you use?
With Anthem EAP you have access to more than 375,000 licensed providers throughout the United States. You can locate providers for such services as: 

Acute/post-acute rehabilitation programs

Adaptive transportation services

Adult day care

Alzheimer’s support

Au pair agencies

Babysitters

Back-up and odd-hour care

Before and after school care

Cancer care centers

Child care centers

Chore and companion services

Disease management programs

Family day care

Geriatric case management and services

Home health agencies and nursing programs

Home medical equipment

Hospices

Independent living centers

In-home care

Nanny agencies

Preschool and nursery schools

Retirement communities

Senior centers

Sick child care

Skilled nursing facilities

Special needs care

Summer programs

Volunteer organizations

 
What are the qualifications for the facilities in your network?
Only those providers and programs that meet national, municipal, or state-specific criteria for legal operation are included in our database. “Legally-operating” status includes various levels of standards – such as licensure, registration, certification, and accreditation – with the criteria for each standard varying from one location to another. 
What if I have a problem with a resource to which you’ve referred me?
If for any reason you are unsatisfied with your referral, give us a call at the toll-free number on your EAP card. We will attempt to resolve your complaint in a timely manner. 
Do you offer weight management or smoking cessation programs?
Anthem EAP does not offer these programs. However, our EAP website has many articles and resources to help you lead a healthier, more active life. We can also connect you with community resources in your area that may be able to help you reach your goals. 
©2014 copyright of Anthem Insurance Companies, Inc.

Anthem EAP products are offered by Anthem Life Insurance Company. In New York, Anthem EAP products are offered by Anthem Life & Disability Insurance Company. In California, Anthem EAP products are offered by Blue Cross of California using the trade name Anthem Blue Cross. ® ANTHEM is a registered trademark. Use of the Anthem EAP web site constitutes your agreement with our Terms of Use.