Daily Living (child and elder care)
How do I find child care/elder care resources?
Depending on the plan your employer has chosen, you have two options to locate child or elder care resources:
Through our EAP website you can locate child and elder care providers near you by completing the online search questionnaire.
With our Enhanced EAP, a referral specialist conducts a personalized search to find facilities that fit your needs. Our referral specialists also contact each facility to verify costs, availability, hours of operation, licensing, and capabilities. Then, within 12 hours of the receipt of the search request, the referral specialist emails, faxes, or mails you a personalized packet of information.
What kinds of facilities do you use?
With Anthem EAP you have access to more than 375,000 licensed providers throughout the United States. You can locate providers for such services as:
Acute/post-acute rehabilitation programs
Adaptive transportation services
Adult day care
Au pair agencies
Back-up and odd-hour care
Before and after school care
Cancer care centers
Child care centers
Chore and companion services
Disease management programs
Family day care
Geriatric case management and services
Home health agencies and nursing programs
Home medical equipment
Independent living centers
Preschool and nursery schools
Sick child care
Skilled nursing facilities
Special needs care
What are the qualifications for the facilities in your network?
Only those providers and programs that meet national, municipal, or state-specific criteria for legal operation are included in our database. “Legally-operating” status includes various levels of standards – such as licensure, registration, certification, and accreditation – with the criteria for each standard varying from one location to another.
What if I have a problem with a resource to which you’ve referred me?
If for any reason you are unsatisfied with your referral, give us a call at the toll-free number on your EAP card. We will attempt to resolve your complaint in a timely manner.
The EAP’s tobacco cessation program provides access to coaches who help members develop an action plan to end tobacco use. The service delivers ongoing coaching and education as well as informational materials and assistance locating appropriate resources. Coaches are available telephonically and via instant messaging, offering a positive connection and supportive relationship. Our coaches support, guide and hold members accountable to their lifestyle goals. The tobacco cessation program is accessed via the EAP website.
The EAP website offers a variety of tool and resources to help members learn more about healthy living. Members can access articles, podcasts, and online seminars on eating well.