General EAP Questions
How much does it cost?
Anthem EAP is an employer-sponsored program. That means there is no co-pay or deductible to access our services. However, payment for services beyond those provided by the EAP are your responsibility.
What services are covered by the EAP?
Depending on the plan purchased by your employer, Anthem EAP offers online, telephonic, and in-person services to help you meet your personal goals and help improve your overall well-being. We can work with you to identify resources that may help you:
Resolve a substance abuse problem for yourself or a loved one
Improve your personal and professional relationships
Address an emotional concern
Locate a child or elder care provider in your area
Break a bad habit or start a good one
Deal with a financial concern or legal issue
What services aren’t covered by the EAP?
Employee assistance programs are an employer-paid service. Therefore, matters involving employment such as harassment, workers’ compensation, disability, medical malpractice, or other legal issues involving the employer are not accepted for service. Also, ongoing treatment after the number of sessions covered under the EAP are exhausted are not covered.
Anthem EAP Services do not include the following:
| EAP Service Provider is not responsible for the inclusion or exclusion of any particular service or benefit under an EAP participant’s other coverage, such as a group health plan or health benefit/insurance plan. |
| Fitness-For-Duty Evaluations; Expenses related to Substance Abuse Professional (SAP) services.|
| Authorizations for an employee to take a leave of absence or time off from the workplace.|
| Evaluations or reports for a legal proceeding; Counseling mandated by a court of law or government agency; Specialized treatment or evaluations required as a condition of parole, probation, custody, visitation or forensic evaluations. |
| Determinations/reports related to Family Medical Leave Act or Short/Long Term Disability.|
Who has access to my personal information?
Anthem EAP is committed to safeguarding your personal information. Only authorized associates have access to your information, and only the minimum necessary to fulfill their job functions and provide you with optimal service.
Can I talk to a live person if I have questions?
Absolutely! The Anthem EAP representatives are available 24 hours a day, 365 days a year, through the toll-free number on your EAP card.