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Customer Service

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How do I get additional information about my plan or benefits?
Check your Member Handbook or Certificate for details about your coverage. Your Anthem ID card is a handy resource for copayment amounts and telephone numbers to guide you in the right direction for prescription, precertification and claims filing information.  
Anthem's Member Services representatives are trained to help answer your questions about our health benefits plan. Call the Customer Service number on the back of your Anthem ID card with questions about: 
your coverage and benefit levels, including copayment amounts
specific claims for services you have received
network doctors or hospitals
referral authorizations or procedures
 
How and when can I contact the health plan?
Check your Member Handbook or Certificate for details about your coverage. Your Anthem ID card is a handy resource for copayment amounts and telephone numbers to guide you in the right direction for prescription, precertification and claims filing information.  
Anthem's Customer Service representatives are trained to help answer your questions about our health benefits plan. Call the Customer Service number on the back of your Anthem ID card with questions about: 
your coverage and benefit levels, including copayment amounts
specific claims for services you have received
network doctors or hospitals
referral authorizations or procedures
 
 
How do I change my name or address?
Check your Member Handbook or Certificate for instructions. Typically, you need to contact us directly, or via your employer. Changes in address need to be in writing. You can call the Customer Service number on your ID card to request a Change of Name or Change of Address form.  
 
What are your customer service hours?
 
 
How do I get a provider directory?
You should have received a directory of providers during your employer's open enrollment process. If you did not receive a directory or would like a more recent version please:  
Call Customer Service at the number on the back of your ID card. A Member Services representative will mail you a printed directory, which we update twice a year.
Click here to search our online directory which is updated monthly.
 
 
How do I get a list of preferred drugs (formulary information)?
If you have prescription drug coverage administered through Anthem Rx, click here for the current version, or call (877) 4-MULARY (468-5279).  
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Anthem Blue Cross and Blue Shield is the trade name of: In Colorado Rocky Mountain Hospital and Medical Service, Inc. HMO products underwritten by HMO Colorado, Inc. In Connecticut: Anthem Health Plans, Inc. In Indiana: Anthem Insurance Companies, Inc. In Kentucky: Anthem Health Plans of Kentucky, Inc. In Maine: Anthem Health Plans of Maine, Inc. In Missouri (excluding 30 counties in the Kansas City area): RightCHOICE® Managed Care, Inc. (RIT), Healthy Alliance® Life Insurance Company (HALIC), and HMO Missouri, Inc. RIT and certain affiliates administer non-HMO benefits underwritten by HALIC and HMO benefits underwritten by HMO Missouri, Inc. RIT and certain affiliates only provide administrative services for self-funded plans and do not underwrite benefits. In Nevada: Rocky Mountain Hospital and Medical Service, Inc. HMO products underwritten by HMO Colorado, Inc., dba HMO Nevada. In New Hampshire: Anthem Health Plans of New Hampshire, Inc. In Ohio: Community Insurance Com pany. In Virginia: Anthem Health Plans of Virginia, Inc. trades as Anthem Blue Cross and Blue Shield in Virginia, and its service area is all of Virginia except for the City of Fairfax, the Town of Vienna, and the area east of State Route 123. In Wisconsin: Blue Cross Blue Shield of Wisconsin ("BCBSWi"), which underwrites or administers the PPO and indemnity policies; Compcare Health Services Insurance Corporation ("Compcare"), which underwrites or administers the HMO policies; and Compcare and BCBSWi collectively, which underwrite or administer the POS policies. Independent licensees of the Blue Cross and Blue Shield Association. ® ANTHEM is a registered trademark of Anthem Insurance Companies, Inc. The Blue Cross and Blue Shield names and symbols are registered marks of the Blue Cross and Blue Shield Association. Use of the Anthem Web sites constitutes your agreement with our Terms of Use