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Understand Your Explanation of Benefits (EOB)

An important part of making the most of your health care coverage is understanding how your claim is paid.


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Health Care Reform

For information on Health Care Reform impact on the Federal Employees Health Benefits Program and effective dates, including the dependent age limit, visit OPM. The Service Benefit Plan fully complies with decisions made by OPM governing the FEHBP.


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PW_A129791

The hours of service for all numbers below are 8am to 5pm Monday, Tuesday, Wednesday, Friday 9am to 5pm Thursday, except Empire Blue Cross Blue Shield, which are 8:30am to 5pm Monday, Tuesday, Thursday, Friday and 8:30am to 4pm Wednesday.

State	Federal Customer Service Phone Number	Where to send a claim
California	Hospitals / Facilities 1-800-284-9093 Physician 1-800-824-8839	Hospital and Facility Claims Anthem Blue Cross PO Box 70000 Van Nuys, CA 91470 Attn: FEP Claims Physician Claims Blue Shield of California PO Box 272510 Chico, CA 95927
Colorado	1-800-852-5957	Anthem Blue Cross and Blue Shield Colorado P.O Box 105557 Atlanta, GA 30348-5557
Connecticut	1-800-438-5356	Anthem Blue Cross and Blue Shield Connecticut P.O Box 105557 Atlanta, GA 30348-5557
Georgia	1-800-282-2473	Blue Cross and Blue Shield of Georgia PO Box 7037 Columbus, GA 31908
Indiana	1-800-382-5520	Anthem Blue Cross and Blue Shield of Indiana P.O Box 105557 Atlanta, GA 30348-5557
Kentucky	1-800-456-3967	Anthem Blue Cross and Blue Shield Kentucky P.O Box 105557 Atlanta, GA 30348-5557
Maine	1-800-722-0203	Anthem Blue Cross and Blue Shield Maine P.O Box 105557 Atlanta, GA 30348-5557
Missouri	1-800-392-8043	Anthem Blue Cross and Blue Shield Missouri P.O Box 105557 Atlanta, GA 30348-5557
Nevada	1-800-727-4060	Anthem Blue Cross and Blue Shield Nevada P.O Box 105557 Atlanta, GA 30348-5557
New Hampshire	1-800-852-3316	Anthem Blue Cross and Blue Shield New Hampshire P.O Box 105557 Atlanta, GA 30348-5557
New York	Hospital/Facility 1.800.522.5566	Hospital and Facility Claims Empire Blue Cross Blue Shield PO Box 3876, Church Street Station New York, NY 10008-3876
	Downstate Counties for Physicians: Counties Include: Bronx, Columbia, Delaware, Dutchess, Greene, Kings, Nassau, New York, Orange, Putnam, Queens, Richmond, Rockland, Suffolk, Sullivan, Ulster, Westchester Customer Service phone #: 1-800-522-5566	Physician Claims Empire Blue Cross Blue Shield PO Box 3876, Church Street Station New York, NY 10008-3876
	Upstate Counties for Physicians: Counties Include: Albany, Clinton, Essex, Fulton, Montgomery, Rensselaer, Saratoga, Schenectady, Schoharie, Washington, Warren Customer Service phone #: 1-800-234-6008	Physician Claims Blue Cross Blue Shield of Western NY PO Box 80 Buffalo, NY 14240
Ohio	1-800-451-7602	Anthem Blue Cross and Blue Shield of Ohio P.O Box 105557 Atlanta, GA 30348-5557
Virginia	1-800-552-6989	Anthem Blue Cross and Blue Shield Virginia PO Box 27401 Richmond VA 23279
Wisconsin	1-800-242-9635	Anthem Blue Cross and Blue Shield Wisconsin P.O Box 105557 Atlanta, GA 30348-5557


Other Important Numbers
FEP BlueVision	1-888-550-2583
Davis Vision Discount Program	1-800-551-3337
Contact Lens replacements	1-800-536-7123
Blue Health Connection	1-888-Blue 432 or 1-888-258-3432
Home Delivery Medication Orders	1-800-262-7890
Retail Pharmacy	1-800-624-5060
Blue Preferred HMO – Missouri	1-888-811-2092
Anthem Blue Cross HMO – California	1-800-235-8631

If you need a claim form please click here.

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Anthem Blue Cross and Blue Shield is the trade name of: In Colorado Rocky Mountain Hospital and Medical Service, Inc. HMO products underwritten by HMO Colorado, Inc. In Connecticut: Anthem Health Plans, Inc. In Indiana: Anthem Insurance Companies, Inc. In Kentucky: Anthem Health Plans of Kentucky, Inc. In Maine: Anthem Health Plans of Maine, Inc. In Missouri (excluding 30 counties in the Kansas City area): RightCHOICE® Managed Care, Inc. (RIT), Healthy Alliance® Life Insurance Company (HALIC), and HMO Missouri, Inc. RIT and certain affiliates administer non-HMO benefits underwritten by HALIC and HMO benefits underwritten by HMO Missouri, Inc. RIT and certain affiliates only provide administrative services for self-funded plans and do not underwrite benefits. In Nevada: Rocky Mountain Hospital and Medical Service, Inc. HMO products underwritten by HMO Colorado, Inc., dba HMO Nevada. In New Hampshire: Anthem Health Plans of New Hampshire, Inc. In Ohio: Community Insurance Com pany. In Virginia: Anthem Health Plans of Virginia, Inc. trades as Anthem Blue Cross and Blue Shield in Virginia, and its service area is all of Virginia except for the City of Fairfax, the Town of Vienna, and the area east of State Route 123. In Wisconsin: Blue Cross Blue Shield of Wisconsin ("BCBSWi"), which underwrites or administers the PPO and indemnity policies; Compcare Health Services Insurance Corporation ("Compcare"), which underwrites or administers the HMO policies; and Compcare and BCBSWi collectively, which underwrite or administer the POS policies. Independent licensees of the Blue Cross and Blue Shield Association. ® ANTHEM is a registered trademark of Anthem Insurance Companies, Inc. The Blue Cross and Blue Shield names and symbols are registered marks of the Blue Cross and Blue Shield Association. Use of the Anthem Web sites constitutes your agreement with our Terms of Use