Understand Your Explanation of Benefits (EOB)
An important part of making the most of your health care coverage is understanding how your claim is paid.

Learn More
Sign up for our monthly Newsletter
Each issue is packed with the latest informative news to improve your life and keep you healthy.

Sign Up
Health Care Reform
For information on Health Care Reform impact on the Federal Employees Health Benefits Program and effective dates, including the dependent age limit, visit OPM. The Service Benefit Plan fully complies with decisions made by OPM governing the FEHBP.

Learn More

Questions

PW_A129791
The hours of service for all numbers below are 8am to 5pm Monday, Tuesday, Wednesday, Friday 9am to 5pm Thursday, except Empire Blue Cross Blue Shield, which are 8:30am to 5pm Monday, Tuesday, Thursday, Friday and 8:30am to 4pm Wednesday. 
 

State
Federal Customer Service Phone Number
Where to send a claim
California 
Hospitals / Facilities
1-800-284-9093  
Physician
1-800-824-8839 
Hospital and Facility Claims
Anthem Blue Cross
PO Box 70000
Van Nuys, CA 91470
Attn: FEP Claims 
Physician Claims
Blue Shield of California
PO Box 272510
Chico, CA 95927 
Colorado 
1-800-852-5957 
Anthem Blue Cross and Blue Shield Colorado
P.O Box 105557
Atlanta, GA 30348-5557 
Connecticut 
1-800-438-5356 
Anthem Blue Cross and Blue Shield Connecticut
P.O Box 105557
Atlanta, GA 30348-5557 
Georgia 
1-800-282-2473 
BlueCross BlueShield of Georgia
PO Box 105557
Atlanta, GA 30348-5557 
Indiana 
1-800-382-5520 
Anthem Blue Cross and Blue Shield of Indiana
P.O Box 105557
Atlanta, GA 30348-5557 
Kentucky 
1-800-456-3967 
Anthem Blue Cross and Blue Shield Kentucky
P.O Box 105557
Atlanta, GA 30348-5557 
Maine 
1-800-722-0203 
Anthem Blue Cross and Blue Shield Maine
P.O Box 105557
Atlanta, GA 30348-5557 
Missouri 
1-800-392-8043 
Anthem Blue Cross and Blue Shield Missouri
P.O Box 105557
Atlanta, GA 30348-5557 
Nevada 
1-800-727-4060 
Anthem Blue Cross and Blue Shield Nevada
P.O Box 105557
Atlanta, GA 30348-5557 
New Hampshire 
1-800-852-3316 
Anthem Blue Cross and Blue Shield New Hampshire
P.O Box 105557
Atlanta, GA 30348-5557 
New York 
Hospital/Facility
1.800.522.5566 
Hospital and Facility Claims
Empire Blue Cross Blue Shield
PO Box 3876, Church Street Station
New York, NY 10008-3876 
 
Downstate Counties for Physicians:
Counties Include:
Bronx, Columbia, Delaware, Dutchess, Greene, Kings, Nassau, New York, Orange, Putnam, Queens, Richmond, Rockland, Suffolk, Sullivan, Ulster, Westchester
Customer Service phone #: 1-800-522-5566
 
Physician Claims
Empire Blue Cross Blue Shield
PO Box 3876, Church Street Station
New York, NY 10008-3876  
 
Upstate Counties for Physicians:
Counties Include:
Albany, Clinton, Essex, Fulton, Montgomery, Rensselaer, Saratoga, Schenectady, Schoharie, Washington, Warren
Customer Service phone #: 1-800-234-6008
 
Physician Claims
Blue Cross Blue Shield of Western NY
PO Box 80
Buffalo, NY 14240 
Ohio 
1-800-451-7602 
Anthem Blue Cross and Blue Shield of Ohio
P.O Box 105557
Atlanta, GA 30348-5557 
Virginia 
Toll-Free: 1-800-552-6989 
Anthem Blue Cross and Blue Shield Virginia
Federal Employee Program
P.O. Box 105557
Atlanta, GA 30348-5557 
Wisconsin 
1-800-242-9635 
Anthem Blue Cross and Blue Shield Wisconsin
P.O Box 105557
Atlanta, GA 30348-5557 
 

Other Important Numbers
FEP BlueVision 
1-888-550-2583 
Davis Vision Discount Program 
1-800-551-3337 
Contact Lens replacements 
1-800-536-7123 
Blue Health Connection 
1-888-Blue 432 or 1-888-258-3432 
Home Delivery Medication Orders 
1-800-262-7890 
Retail Pharmacy 
1-800-624-5060 
Blue Preferred HMO – Missouri 
1-888-811-2092 
Anthem Blue Cross HMO – California 
1-800-235-8631 
 
If you need a claim form please click here.  
©2005-2014 copyright of Anthem Insurance Companies, Inc.

Anthem Blue Cross and Blue Shield is the trade name of: In Colorado Rocky Mountain Hospital and Medical Service, Inc. HMO products underwritten by HMO Colorado, Inc. In Connecticut: Anthem Health Plans, Inc. In Indiana: Anthem Insurance Companies, Inc. In Kentucky: Anthem Health Plans of Kentucky, Inc. In Maine: Anthem Health Plans of Maine, Inc. In Missouri (excluding 30 counties in the Kansas City area): RightCHOICE® Managed Care, Inc. (RIT), Healthy Alliance® Life Insurance Company (HALIC), and HMO Missouri, Inc. RIT and certain affiliates administer non-HMO benefits underwritten by HALIC and HMO benefits underwritten by HMO Missouri, Inc. RIT and certain affiliates only provide administrative services for self-funded plans and do not underwrite benefits. In Nevada: Rocky Mountain Hospital and Medical Service, Inc. HMO products underwritten by HMO Colorado, Inc., dba HMO Nevada. In New Hampshire: Anthem Health Plans of New Hampshire, Inc. In Ohio: Community Insurance Com pany. In Virginia: Anthem Health Plans of Virginia, Inc. trades as Anthem Blue Cross and Blue Shield in Virginia, and its service area is all of Virginia except for the City of Fairfax, the Town of Vienna, and the area east of State Route 123. In Wisconsin: Blue Cross Blue Shield of Wisconsin ("BCBSWi"), which underwrites or administers the PPO and indemnity policies; Compcare Health Services Insurance Corporation ("Compcare"), which underwrites or administers the HMO policies; and Compcare and BCBSWi collectively, which underwrite or administer the POS policies. Independent licensees of the Blue Cross and Blue Shield Association. ® ANTHEM is a registered trademark of Anthem Insurance Companies, Inc. The Blue Cross and Blue Shield names and symbols are registered marks of the Blue Cross and Blue Shield Association. Use of the Anthem Web sites constitutes your agreement with our Terms of Use