Phone Numbers

PW_M010354
To speak with a Customer Service Representative, call your plan’s phone number Monday through Friday within the hours listed below (in Mountain Time).  

Important Numbers
Sales
Anthem Blue Cross and Blue Shield Individual and Family Health Plans 
303-831-2290
1-866-293-2892
303-764-7160 (Fax)
8:00 a.m. to 5:30 p.m.
 
Medicare Supplement Plans
 
877-831-3000
303-764-7160 (Fax)
8:00 a.m. to 5:30 p.m.
 
Anthem Blue Cross and Blue Shield and HMO Colorado Group Health Plans
 
303-831-2077
866-628-3097
303-863-1721 (Fax)
8:00 a.m. to 5:30 p.m. (Mon.-Thurs.)
8:00 a.m. to 3:30 p.m. (Friday) 
Customer Service
Member Customer Service 
At Anthem we make customer service our highest priority. To contact Member Service, please call the Member Service number listed on the back of your Member identification card. 
Away from Home Care Program® and Guest Membership for HMO Members 
800-827-6422
8:00 a.m. to 4:30 p.m. 
Anthem Blue Cross and Blue Shield Associates and Retirees
 
800-234-0111
8:00 to 5:30 p.m.
 
Behavioral Health Services

 
Member Help Line:
800-424-4014
24-hour service
 
Member Services for Member IDs beginning with XFS, XFA, XFD,XFI, XFM or XFX:
800-424-4014
8:30 a.m. – 5:00 p.m.
 
Anthem Dental

 
Member IDs beginning with XFA, XFD, XFH, XFI, XFM, XFR, XFS or XFX:
Claims/Membership prior to 01/01/07
800-231-2583.
Claims/Membership after 01/01/07
1-800-627-0004
6:00 a.m. to 5:00 p.m.
 
Member IDs beginning with XFC, XFP, XFW or XFY:
800-627-0004
6:00 a.m. to 5:00 p.m.
 
Member IDs beginning with XFB, XFK, XFF, XFJ, XFL, XFN or XFT:
Claims/Membership prior to 01/01/07
888-209-7852
Claims/Membership after 01/01/07
1-800-627-0004
6:00 a.m. to 5:00 p.m.
 
Anthem Employee Assistance Program (EAP) 
Member Help Line:
800-865-1044
24-hour service
 
Member Service:
800-865-1044
7:00 a.m. to 6:00 p.m. (Mon. to Thurs.)
8:00 a.m. to 5:00 p.m. (Fri.) 
Anthem Life
 
800-813-5682 Claims Customer Service
800-355-6410 (Fax)
6:00 a.m. to 3:30 p.m. 
Anthem Rx Direct (Mail Order)
 
800-962-8192
6:00 a.m. to 11:00 p.m. Mon. to Fri.
7:00 a.m. to 5:00 p.m. Sat. & Sun. 
Anthem Vision
 
Benefits and claims questions for Blue View Vision:
Claims/Membership after 01/01/07
866/723-0515
Monday through Saturday 6:00 a.m. to 9:00 p.m. MST
Sunday 9:00 a.m. to 6:00 p.m. MST. 
Benefits and claims questions for Anthem Vision:
Claims/Membership prior to 01/01/07
800-231-2583
Monday through Friday 6:00 a.m. to 3:00 p.m. MST. 
BlueCard® or BlueCard Worldwide®
 
To locate a contracted provider:
800-810-2583 or go to www.bluecares.com 
Federal Employee Health Benefit Program
 
800-852-5957
7:30 a.m. to 3:30 p.m. Pacific Time 
National Par (NASCO Par) Accounts
 
800-433-5447
7:30 a.m. to 5:30 p.m. 
Other Important Numbers
TYY for Hearing Impaired  
800-877-8973 
Media and Community Relations  
Sally Kweskin
303-831-5899
303-764-7254 (Fax)  
 

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Anthem Blue Cross and Blue Shield is the trade name of: In Colorado Rocky Mountain Hospital and Medical Service, Inc. HMO products underwritten by HMO Colorado, Inc. In Connecticut: Anthem Health Plans, Inc. In Indiana: Anthem Insurance Companies, Inc. In Kentucky: Anthem Health Plans of Kentucky, Inc. In Maine: Anthem Health Plans of Maine, Inc. In Missouri (excluding 30 counties in the Kansas City area): RightCHOICE® Managed Care, Inc. (RIT), Healthy Alliance® Life Insurance Company (HALIC), and HMO Missouri, Inc. RIT and certain affiliates administer non-HMO benefits underwritten by HALIC and HMO benefits underwritten by HMO Missouri, Inc. RIT and certain affiliates only provide administrative services for self-funded plans and do not underwrite benefits. In Nevada: Rocky Mountain Hospital and Medical Service, Inc. HMO products underwritten by HMO Colorado, Inc., dba HMO Nevada. In New Hampshire: Anthem Health Plans of New Hampshire, Inc. In Ohio: Community Insurance Com pany. In Virginia: Anthem Health Plans of Virginia, Inc. trades as Anthem Blue Cross and Blue Shield in Virginia, and its service area is all of Virginia except for the City of Fairfax, the Town of Vienna, and the area east of State Route 123. In Wisconsin: Blue Cross Blue Shield of Wisconsin ("BCBSWi"), which underwrites or administers the PPO and indemnity policies; Compcare Health Services Insurance Corporation ("Compcare"), which underwrites or administers the HMO policies; and Compcare and BCBSWi collectively, which underwrite or administer the POS policies. Independent licensees of the Blue Cross and Blue Shield Association. ® ANTHEM is a registered trademark of Anthem Insurance Companies, Inc. The Blue Cross and Blue Shield names and symbols are registered marks of the Blue Cross and Blue Shield Association. Use of the Anthem Web sites constitutes your agreement with our Terms of Use