Phone Numbers

PW_M010402
To speak with a Customer Service Representative, call your plan’s number Monday to Friday within the hours listed below. Hours shown are in Pacific Time.  
 

Customer Service

Member Customer Service

At Anthem we make customer service our highest priority. To contact Member Service, please call the Member Service number listed on the back of your Member identification card.

HMO Nevada – Away from Home Care Program® and Guest Membership for HMO Members

800-827-6422
7:00 a.m. to 3:30 p.m.

Anthem Blue Cross and Blue Shield
Associates and Retirees – HMO Nevada

Benefits and claims questions for Member IDs beginning with YFH:
800-234-0111
7:30 a.m. to 5:30 p.m.

Anthem Blue Cross and Blue Shield
Associates and Retirees – PPO/Indemnity Plans;

Benefits and claims questions for Member IDs beginning with ANB or ANT:
Claims/Membership prior to 01/01/06
800-230-3368
Claims/Membership after 01/01/06
800-234-0111
7:30 a.m. to 5:30 p.m.
Benefits and claims questions for Member IDs beginning with WEP or WNL:

800-234-0111
7:30 a.m. to 5:30 p.m.

Anthem Dental

Benefits and claims questions for Member IDs beginning with YFA, YFB, YFC,YFD,YFH,YFS, or YFX:
Claims/Membership prior to 01/01/07
800-231-2583
Claims/Membership after 01/01/07
800-627-0004
6:00 a.m. to 3:00 p.m.
Benefits and claims questions for Member IDs beginning with YFP or YFW:

800-627-0004
6:00 a.m. to 3:00 p.m.
Benefits and claims questions for Member IDs beginning with YFG, YFK, YFL,YFN,YFP,YFT, or YFW:

Claims/Membership prior to 01/01/07
888-209-7852
Claims/Membership after 01/01/07
800-627-0004
6:00 a.m. to 3:00 p.m.

Anthem Employee Assistance Program (EAP) –

Member Help Line
800-865-1044
24-hour service

Anthem Employee Assistance Program (EAP) –

Member Help Line
800-865-1044
6:00 a.m. to 5:00 p.m. Mon. to Thurs.
7:00 a.m. to 4:00 p.m. (Fri.)

Anthem Life

800-813-5682 claims Customer Service

800-355-6410 fax number
6:00 a.m. to 3:30 p.m

Home Delivery Pharmacy

800-962-8192
6:00 a.m. to 8:00 p.m. Mon. to Fri.
6:00 a.m. to 2:00 p.m. Sat.

Anthem Vision

Benefits and claims questions for Blue View Vision:
Claims/Membership after 01/01/07
866/723-0515
Monday through Saturday 6:00 a.m. to 9:00 p.m. MST
Sunday 9:00 a.m. to 6:00 p.m. MST. 

Benefits and claims questions for Anthem Vision:
Claims/Membership prior to 01/01/07
800-231-2583
Monday through Friday 6:00 a.m. to 3:00 p.m. MST.

BlueCard® or BlueCard Worldwide®

For members to locate a contracted provider:
800-810-2583 or go to www.bluecares.com

Federal Employee Health Benefit Plan

800-727-4060
8:30 a.m. to 4:30 p.m.

Human Behavior Institute (HBI)
Mental Health and Substance Abuse Services – Outside Clark County

800-441-4483
24 hour emergency service
Customer assistance at number above: 9:00 a.m. to 6:00 p.m.

Human Behavior Institute (HBI)
Mental Health and Substance Abuse Services – Inside Clark County

702-248-8866
24 hour emergency service
Customer assistance at number above: 9:00 a.m. to 6:00 p.m.

National Par (NASCO Par) Accounts

As of 05/01/07 Colorado calls
800-423-6314
As of 05/01/07 Nevada calls
800-554-8008
7:30 a.m. to 5:30 p.m.

Health Plan Sales and Information

Individual and Family Health Plans

800-873-2261
303-764-7160 (Fax)
7:00 a.m. to 4:30 p.m.

Medicare Supplement Plans

877-831-3000
303-764-7160 (Fax)
7:00 a.m. to 4:30 p.m.

Group Health Plans – Northern Nevada

775-448-4000

Group Health Plans – Southern Nevada

702-586-6100

Other Important Numbers

TTY for Hearing Impaired

800-877-8973

Media and Community Relations

Joyzelle Davis

303-831-2005

WellPoint, Inc, Corporate Headquarters

317-532-6000

WellPoint Shareholder Services

800-985-0999

 

Footer Links:

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Anthem Blue Cross and Blue Shield is the trade name of: In Colorado Rocky Mountain Hospital and Medical Service, Inc. HMO products underwritten by HMO Colorado, Inc. In Connecticut: Anthem Health Plans, Inc. In Indiana: Anthem Insurance Companies, Inc. In Kentucky: Anthem Health Plans of Kentucky, Inc. In Maine: Anthem Health Plans of Maine, Inc. In Missouri (excluding 30 counties in the Kansas City area): RightCHOICE® Managed Care, Inc. (RIT), Healthy Alliance® Life Insurance Company (HALIC), and HMO Missouri, Inc. RIT and certain affiliates administer non-HMO benefits underwritten by HALIC and HMO benefits underwritten by HMO Missouri, Inc. RIT and certain affiliates only provide administrative services for self-funded plans and do not underwrite benefits. In Nevada: Rocky Mountain Hospital and Medical Service, Inc. HMO products underwritten by HMO Colorado, Inc., dba HMO Nevada. In New Hampshire: Anthem Health Plans of New Hampshire, Inc. In Ohio: Community Insurance Com pany. In Virginia: Anthem Health Plans of Virginia, Inc. trades as Anthem Blue Cross and Blue Shield in Virginia, and its service area is all of Virginia except for the City of Fairfax, the Town of Vienna, and the area east of State Route 123. In Wisconsin: Blue Cross Blue Shield of Wisconsin ("BCBSWi"), which underwrites or administers the PPO and indemnity policies; Compcare Health Services Insurance Corporation ("Compcare"), which underwrites or administers the HMO policies; and Compcare and BCBSWi collectively, which underwrite or administer the POS policies. Independent licensees of the Blue Cross and Blue Shield Association. ® ANTHEM is a registered trademark of Anthem Insurance Companies, Inc. The Blue Cross and Blue Shield names and symbols are registered marks of the Blue Cross and Blue Shield Association. Use of the Anthem Web sites constitutes your agreement with our Terms of Use