Contact Us

PW_M010396
Listing of Provider Representatives by City/Town
E-mail Links
Addresses
 
At Anthem, we make provider service our highest priority. Our mission is to improve the lives of the people we serve and the health of our communities. 
If you cannot find what you are looking for on our Online Provider Services Web site, use this guide to determine the appropriate provider service center for your inquiries. 

Provider Service Centers Hours of Operation Telephone Numbers Member ID Number Prefixes Handled by Service Center
Provider Call Center  
8:00 a.m. - 5:00 p.m.
Monday - Friday
(IVR available 24/7) 
(800) 332-6558 
YGA, YGC, YGD, YGF, YGG, YGM, YGX, XGU 
Health Insurance Exchange Provider Call Center (eligibility, benefits and claims questions for Health Insurance Exchange plans) 
8:00 a.m. - 6:00 p.m. Monday – Friday
(IVR available 24/7) 
(855) 854-1438 
VBA, VBC, VBD, VBE, VBF, VBG, VBH, VBI, VBJ, VHA, VHB, VHC, VHD, VHE, VHF, XGV, XGZ, XVN, XVO,YGO, YGP, YGQ, YGT 
Health Insurance ACA Compliant Plans - Provider Call Center (eligibility, benefits and claims questions for ACA Compliant Plans sold off the Exchange) 
8:00 a.m. - 6:00 p.m. Monday – Friday 
(IVR available 24/7) 
(855) 854-1438 
YGE, YGI, YGL, YGN, YGR 
New England Health Plan (NEHP) and *Empire HMO plans 
Claim inquires 
8:00 a.m. - 5:00 p.m.
Monday - Friday
(IVR available 24/7) 
(800) 238-2465 
CTN, CTP, EHF, EHG, EHH, EHJ, MEN, MEP, MTN, MTP, NHN, NHP  
*Empire prefixes -BJY, YLF, YLL, YLQ 
Eligibility and benefits 
8:00 a.m. - 5:00 p.m. Monday - Friday 
(800) 676-BLUE (2583) 
Tri-state 
Anthem plans in Connecticut, Maine and New Hampshire utilize the same membership and claims systems, therefore, inquiries for Connecticut and Maine members are considered local or ‘tri-state’ inquiries. Please contact the following numbers for the specified prefixes. 
Anthem Connecticut
(tri-state) 
   
XG**, CKC, OTW, PHT, PRG, URR 
**third alpha character will vary 
Professional 
8:00 a.m. - 5:00 p.m.
Monday – Friday
(IVR available 24/7) 
(800) 922-3242 
Institutional 
8:00 a.m. - 5:00 p.m.
Monday – Friday
(IVR available 24/7) 
(800) 345-2227 
Anthem Maine
(tri-state) 
8:00 a.m. - 5:00 p.m.
Monday – Friday
(IVR available 24/7) 
(800) 832-6011 
XVA, XVB, XVF, XVG, XVH, XVI, XVP 
BlueCard® Service Center
Claim inquiries
 
8:30 a.m. - 5:00 p.m. Monday – Friday
(IVR available 24/7) 
(877) 417-8489 
All prefixes not listed elsewhere in this grid 
Eligibility and benefits 
8:00 a.m. - 5:00 p.m.
Monday - Friday 
(800) 676-BLUE (2583) 
Federal Employee Program® (FEP) 
Monday - Wednesday, Friday: 8:00 a.m. - 5:30 p.m.
Thursday: 9:00 a.m. - 5:30 PM
(IVR available 24/7) 
(800) 852-3316 
R (followed by 8 digits) 
Medicare Advantage 
varies 
see member’s ID card 
XDG, XDK, XDT, XFU, XGK, YGJ, YLQ, YLR, YLV, YRA, YRE 
MediBlueSM HMO 
8:00 a.m. - 8:00 p.m.
Monday - Friday 
(866) 673-4157 
XGH, YGS 
Taft-Hartley / Teamsters 
8:00 a.m. - 5:00 p.m.
Monday - Friday 
(888) 287-0032 
CCU, ELH, IUP, NEF, NEH, PSH, PTH, SVL, TLH, TSJ, NIW, CWV, IRU, IUB, EWU 

AIM Specialty HealthSM
Prior authorization and pre-certification for non-emergency advanced imaging, cardiac imaging, sleep management, radiation therapy, specialty pharmacy 
(866) 714-1107 
Technical Support
Enrollment and testing for EDI services
Transmission or connection support for EDI services
(800) 334-8262 

Anthem is committed to protecting the integrity of the healthcare system we serve through the detection and prosecution of those parties responsible for fraud against Anthem Inc. and its affiliated companies. 

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Anthem Blue Cross and Blue Shield is the trade name of: In Colorado Rocky Mountain Hospital and Medical Service, Inc. HMO products underwritten by HMO Colorado, Inc. In Connecticut: Anthem Health Plans, Inc. In Indiana: Anthem Insurance Companies, Inc. In Kentucky: Anthem Health Plans of Kentucky, Inc. In Maine: Anthem Health Plans of Maine, Inc. In Missouri (excluding 30 counties in the Kansas City area): RightCHOICE® Managed Care, Inc. (RIT), Healthy Alliance® Life Insurance Company (HALIC), and HMO Missouri, Inc. RIT and certain affiliates administer non-HMO benefits underwritten by HALIC and HMO benefits underwritten by HMO Missouri, Inc. RIT and certain affiliates only provide administrative services for self-funded plans and do not underwrite benefits. In Nevada: Rocky Mountain Hospital and Medical Service, Inc. HMO products underwritten by HMO Colorado, Inc., dba HMO Nevada. In New Hampshire: Anthem Health Plans of New Hampshire, Inc. In Ohio: Community Insurance Com pany. In Virginia: Anthem Health Plans of Virginia, Inc. trades as Anthem Blue Cross and Blue Shield in Virginia, and its service area is all of Virginia except for the City of Fairfax, the Town of Vienna, and the area east of State Route 123. In Wisconsin: Blue Cross Blue Shield of Wisconsin ("BCBSWi"), which underwrites or administers the PPO and indemnity policies; Compcare Health Services Insurance Corporation ("Compcare"), which underwrites or administers the HMO policies; and Compcare and BCBSWi collectively, which underwrite or administer the POS policies. Independent licensees of the Blue Cross and Blue Shield Association. ® ANTHEM is a registered trademark of Anthem Insurance Companies, Inc. The Blue Cross and Blue Shield names and symbols are registered marks of the Blue Cross and Blue Shield Association. Use of the Anthem Web sites constitutes your agreement with our Terms of Use