At Anthem we make service our highest priority.
ProviderAccess enables our providers to check member claim information, or confirm benefits and eligibility online. Providers may also call our automated voice response system 24 hours a day.
To speak with a service representative, call during hours indicated below. Hours of service are indicated in Pacific Time M-F, unless noted otherwise.
Please see our Provider
Telephone/Address Directory, or view the
Provider Manual for other listings and services.
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Main switchboard number
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702-586-6583 (Las Vegas)
775-448-4000 (Reno)
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Service
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HMO Nevada
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Member IDs beginning with YFD:
800-332-3842
7:30 a.m. to 5:30 p.m.
Member IDs beginning with YFN:
877-833-5742
7:30 a.m. to 5:30 p.m.
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HMO Nevada Guest Membership/Away From Home Care
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800-827-6422
7:00 a.m. to 3:30 p.m.
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Anthem Blue Cross and Blue Shield PPO/Indemnity Plans
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Member IDs beginning with YFA, YFS or YFC:
800-332-3842
7:30 a.m. to 5:30 p.m.
Member IDs beginning with YFK, YFL, YFP, YFT or YFW:
877-833-5742
7:30 a.m. to 5:30 p.m.
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Medicare Supplemental Plans
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Member IDs beginning with YFB:
800-332-3842
7:30 a.m. to 5:30 p.m.
Member IDs beginning with YFG:
800-928-6201
7:30 a.m. to 5:30 p.m..
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Anthem Associates and Retirees
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Member IDs beginning with YFH:
800-392-6117
7:30 a.m. to 5:30 p.m.
Member IDs beginning with ANT or ANB:
303-861-7799
800-433-5447
7:30 a.m. to 5:30 p.m.
Member IDs beginning with XFY, WEP or ANJ:
800-234-0111
7:30 a.m. to 5:30 p.m..
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Anthem Dental
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Member IDs beginning with YFA, YFB, YFC, YFD, YFH, YFS or YFX:
800-231-2583
7:00 a.m. to 3:30 p.m.
Member IDs beginning with YFP or YFW:
800-627-0004
7:00 a.m. to 3:30 p.m.
Member IDs beginning with YFG, YFK, YFL, YFN, or YFT:
888-209-7852
7:00 a.m. to 3:30 p.m.
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Anthem Employee Assistance Program (EAP)
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800-865-1044
24-hour service
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Anthem Vision
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Member IDs beginning with YFA, YFB, YFC, YFD, YFH, YFS or YFX:
800-231-2583
7:00 a.m. to 3:30 p.m.
Member IDs beginning with YFK, YFL, YFN, YFP, YFG, YFT or YFW:
866-723-0515
7:00 a.m. to 3:30 p.m.
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BlueCard® or BlueCard Worldwide®
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Eligibility/Benefit information; Member ID alpha prefix required.
800-676-2583
Hours vary by location
Claims/Customer Service:
800-554-8008
8:00 a.m. to 4:30 p.m.
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Federal Employee Health Benefit Program
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Eligibility/Benefit/Claim information:
800-727-4060
7:30 a.m. to 3:30 p.m.
Pre-certifications/Prior Approvals:
800-860-2156
Case Management:
800-711-2225
Fax:
800-732-8318
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Anthem Behavioral Health
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24 hour emergency service:
866-621-0043
Provider assistance at numbers above:
9:00 a.m. to 6:00 p.m.
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Behavioral Health Utilization Management
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866-621-0043
720-748-5821 (Fax)
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Utilization Management
(Fax is only used for continuing a current authorization, not to initiate)
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800-336-7767
800-763-3142 (Fax)
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National Par (NASCO Par) Accounts
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800-433-5447
7:30 a.m. to 4:30 p.m.
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Other Important Numbers
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TYY for Hearing Impaired
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800-877-8973
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Media and Community Relations
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Sally Vogler
303-831-5899
303-764-7254 (Fax)
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Provider Access Technical Support
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1-866-755-2680
Mon – Fri 8:00am to 8:00pm Eastern
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