Phone Numbers

PW_M010422
At Anthem we make customer service our highest priority.  
To reach your dedicated customer service team, please use the toll-free number listed on your identification card.  
 

Other Important Numbers  
Anthem Blue Cross and Blue Shield 
317-488-6000 
Virginia and Southeast Headquarters 
804-354-7000 
Web Support
Help with the Web… 
866-755-2680 
Health Plan Sales
Inquire about coverage… 
Group health plans: 800-248-4158
Individual health plans: 800-304-0372
Dental coverage: 800-248-4158 
Member Services
Questions about your policy… 
General Member Services:
804-358-1551
800-451-1527  
HealthKeepers, Inc.:
804-358-7390
800-421-1880  
Anthem HealthKeepers Plus (Medicaid)
757-326-5090
800-901-0020  
The above telephone numbers are also found on your identification card. 
Recovery Processing
For providers with questions about refunds... 
Anthem Blue Cross and Blue Shield
Attn: Recovery Processing
P.O. Box 27401
Richmond, VA 23286-8708
800-221-8782  
Federal Employee Members Member Services 
800-552-6989 
Commonwealth of Virginia and The Local Choice Members Member Services 
800-552-2682 
Media Relations 
804-354-3609 
 
 

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Anthem Blue Cross and Blue Shield is the trade name of: In Colorado Rocky Mountain Hospital and Medical Service, Inc. HMO products underwritten by HMO Colorado, Inc. In Connecticut: Anthem Health Plans, Inc. In Indiana: Anthem Insurance Companies, Inc. In Kentucky: Anthem Health Plans of Kentucky, Inc. In Maine: Anthem Health Plans of Maine, Inc. In Missouri (excluding 30 counties in the Kansas City area): RightCHOICE® Managed Care, Inc. (RIT), Healthy Alliance® Life Insurance Company (HALIC), and HMO Missouri, Inc. RIT and certain affiliates administer non-HMO benefits underwritten by HALIC and HMO benefits underwritten by HMO Missouri, Inc. RIT and certain affiliates only provide administrative services for self-funded plans and do not underwrite benefits. In Nevada: Rocky Mountain Hospital and Medical Service, Inc. HMO products underwritten by HMO Colorado, Inc., dba HMO Nevada. In New Hampshire: Anthem Health Plans of New Hampshire, Inc. In Ohio: Community Insurance Com pany. In Virginia: Anthem Health Plans of Virginia, Inc. trades as Anthem Blue Cross and Blue Shield in Virginia, and its service area is all of Virginia except for the City of Fairfax, the Town of Vienna, and the area east of State Route 123. In Wisconsin: Blue Cross Blue Shield of Wisconsin ("BCBSWi"), which underwrites or administers the PPO and indemnity policies; Compcare Health Services Insurance Corporation ("Compcare"), which underwrites or administers the HMO policies; and Compcare and BCBSWi collectively, which underwrite or administer the POS policies. Independent licensees of the Blue Cross and Blue Shield Association. ® ANTHEM is a registered trademark of Anthem Insurance Companies, Inc. The Blue Cross and Blue Shield names and symbols are registered marks of the Blue Cross and Blue Shield Association. Use of the Anthem Web sites constitutes your agreement with our Terms of Use