Privacy Statement
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Anthem’s Web Site Statement Regarding Collection and Use of Information
Welcome to Anthem's Web Site. We appreciate your interest in us. This site is owned and operated by Anthem and its affiliates. Any activity on this site is subject to monitoring by Anthem at any time. Anthem routinely gathers quantitative information on web site activity, including the number of users to the site and the pages visited. No personally identifiable information is collected in this routine activity, and subsequently, Anthem reserves the right to use and share or disclose this information with others.
When you log on to our Web Site and communicate with us via our site, we do not collect personal information about you unless you provide it to us voluntarily. Personal information is any information or data that is unique to an individual such as a name, social security number, address, birth date, etc. Portions of our Web Site may allow you to provide us with personal information in order to deliver requested materials, products or services to you, respond to your questions, or enable to you to update information or sign up for Anthem programs. Any personal information that you provide via our Web site is used exclusively for the purpose stated and contained on the Web Site page. Anthem does not sell, license, transmit or disclose personal information that you provide to us outside of Anthem and its affiliated companies except with the following exceptions:
 | Upon your authorization |
| When such disclosure is necessary to support Anthem and its contractors or agents to carry out treatment, payment or health care operations |
| When required or permitted by law |
Any such disclosure of any personal information is performed within the parameters of applicable laws and regulations, and the personal information is used only for the purpose it was provided.
HIPAA Notice of Privacy Practices
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The Health Insurance Portability and Accountability Act of 1996 (HIPAA) Privacy Rule allows members the right to receive a notice that describes how individual health information may be used and/or disclosed and how to acquire access to this information. Anthem Blue Cross and Blue Shield and its affiliated health plans are federally mandated to send a notice (Notice of Privacy Practices) to members of their fully insured health benefits plans.
Contacting the Privacy Office
WellPoint's Privacy Office is available to answer privacy questions or for reporting privacy issues. You may contact the Privacy Office by calling the customer service number on the back of your ID card or write to us at the following address:
2015 Staples Mills Road, Richmond VA 23230
Anthem Blue Cross and Blue Shield and its affiliated health plans have developed the following Notices of Privacy Practices based upon Federal and individual State regulations. Please select the appropriate link(s) below, as they apply to you.
The above links on this page can only be viewed using Adobe Acrobat Reader. If you don't have Adobe Acrobat Reader, you can download a free copy by clicking here.
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Privacy Authorization Form
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Anthem is fully committed to the spirit and letter of the Health Insurance Portability and Accountability Act of 1996 (HIPAA), including but not limited to the Privacy Rule that was issued pursuant to HIPAA. A major provision of the Privacy Rule is to safeguard sensitive, personal information about members. This information is referred to as Protected Health Information (PHI), and includes individually identifiable health care and demographic data.
HIPAA allows Anthem to use and disclose certain member information for clearly defined treatment, payment and health care operations (TPO). However, members have the right to restrict the release of information about them beyond these uses. The Individual Authorization Form provides the means for members to identify who can see their PHI and what specific PHI can be seen for purposes other than TPO. If you need to have your PHI disclosed to someone outside of Anthem for purposes other than TPO, complete the form and submit it to your local Anthem office. This address is located on the back of your Anthem identification card. If you have questions, please contact your local customer service unit. The telephone number is on the back of your identification card.
If you do not have an Anthem identification card, please contact us at 317-488-6000.
The above link can only be viewed using Adobe Acrobat Reader. If you don't have Adobe Acrobat Reader, you can download a free copy by clicking here. |
Linking to Other Sites
From time to time we will provide links to other web sites, not owned or controlled by Anthem. We do this because we think this information might be of interest or use to you or where, as a member, we can provide you with value added services. While we do our best to ensure your privacy, we cannot be responsible for the privacy practices of other sites. A link to a non-Anthem web site does not constitute or imply endorsement by Anthem. Additionally, we cannot guarantee the quality or accuracy of information presented on non-Anthem web sites. We encourage you to review the privacy practices of any web site you visit.
What if I don’t want information about me to be collected?
Providing personal information through Anthem's web site is an option. Additionally, personally identifiable information will not be collected from you without your knowledge and approval.
Use of electronic mail
We may provide email links on our site to further facilitate communication between Anthem and you. Information collected through electronic mail may be shared with our customer service department, employees or other third parties that perform services on our behalf. Unless otherwise noted, electronic mail on our site is not a completely secure and confidential means of communication. Non-encrypted electronic communications may be accessed and viewed by other Internet users without your knowledge and permission while in transit to us. Therefore, we recommend that you contact us by phone using one of the numbers found on our web site or on your healthcare ID card whenever you are communicating personal information to us.
Changes to our Web Privacy Statement
The foregoing Web Privacy Statement is effective as of April 1, 2002. Anthem Insurance Companies, Inc. may change this statement from time to time without notice. This statement is not intended to and does not create any contractual or other legal right in or on behalf of any party.
Again, we hope to make your on-line experience enjoyable and secure and thank you for taking the time to read this Privacy Statement.
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