Anthem Spotlight
At Anthem Life, our mission is to provide the people we serve with financial protection and security.

Learn More
Group Coverage @ Anthem Life
Provide competitive employee benefits that fit your budget, with our group life and disability coverage.

Learn More
Voluntary Coverage @ Anthem Life
Let employees choose their own coverage with voluntary life and disability insurance from Anthem Life.

Learn More

Your Guide to Administrative Services

PW_M010460
Administrative Service Guide

You deserve fast, effective service!
This Administrative Service Guide was created with one purpose – to help you effectively administer your Anthem Life coverage. It is a fast and easy way to get answers to questions about enrollments, processing changes, billing, filing claims, and employer responsibilities related to the group plan.  
 
Why is this Administrative Service Guide an important tool for you?
Accurate, timely enrollment ensures that employees are promptly added to your plan.
Premium will be applied to your account immediately when all information we request is provided.
A complete and accurate change request can be processed 3 times faster than an incomplete request.
Claims filed correctly are generally processed within 5 business days.
 
Select a topic from this list:
Enrollments
Contributory and Non-Contributory Coverage
Continuation of Coverage
Employee Changes
Billing and Payments
Employer Responsibilities
Claims
Conversions
Forms
Contact Us
 
©2005-2014 copyright of Anthem Insurance Companies, Inc.

Anthem Blue Cross and Blue Shield is the trade name of: In Colorado Rocky Mountain Hospital and Medical Service, Inc. HMO products underwritten by HMO Colorado, Inc. In Connecticut: Anthem Health Plans, Inc. In Indiana: Anthem Insurance Companies, Inc. In Kentucky: Anthem Health Plans of Kentucky, Inc. In Maine: Anthem Health Plans of Maine, Inc. In Missouri (excluding 30 counties in the Kansas City area): RightCHOICE® Managed Care, Inc. (RIT), Healthy Alliance® Life Insurance Company (HALIC), and HMO Missouri, Inc. RIT and certain affiliates administer non-HMO benefits underwritten by HALIC and HMO benefits underwritten by HMO Missouri, Inc. RIT and certain affiliates only provide administrative services for self-funded plans and do not underwrite benefits. In Nevada: Rocky Mountain Hospital and Medical Service, Inc. HMO products underwritten by HMO Colorado, Inc., dba HMO Nevada. In New Hampshire: Anthem Health Plans of New Hampshire, Inc. In Ohio: Community Insurance Com pany. In Virginia: Anthem Health Plans of Virginia, Inc. trades as Anthem Blue Cross and Blue Shield in Virginia, and its service area is all of Virginia except for the City of Fairfax, the Town of Vienna, and the area east of State Route 123. In Wisconsin: Blue Cross Blue Shield of Wisconsin ("BCBSWi"), which underwrites or administers the PPO and indemnity policies; Compcare Health Services Insurance Corporation ("Compcare"), which underwrites or administers the HMO policies; and Compcare and BCBSWi collectively, which underwrite or administer the POS policies. Independent licensees of the Blue Cross and Blue Shield Association. ® ANTHEM is a registered trademark of Anthem Insurance Companies, Inc. The Blue Cross and Blue Shield names and symbols are registered marks of the Blue Cross and Blue Shield Association. Use of the Anthem Web sites constitutes your agreement with our Terms of Use