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Services and Programs for Members

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Are you a current member with a PPO, HMO, or Part D plan? 
Register and then enter the required username and password information in the secure Member Log In at www.anthem.com to view 2015 and 2014 member documents. Or, you can call Customer Service if you have questions about your plan. 
If you are looking for plans effective January 1, 2015, please note Anthem Blue Cross and Blue Shield offers Dual Eligible Special Needs Plans (D-SNPs) in select areas within each of the following states: Kentucky, Ohio, Indiana, Connecticut, Maine, Wisconsin, Missouri, and Indiana. 
 
Are you an HMO Special Needs Plan (SNP) member in Virginia? 
Available in select areas in Virginia*, our HMO SNP plans are your exclusive connection to the CareMore health care delivery system which includes skilled providers and comprehensive Care Centers in your community: 
If you are a current member of an Anthem MediBlue Local (HMO), Anthem MediBlue COPD (HMO SNP), Anthem MediBlue Diabetes (HMO SNP), or Anthem MediBlue Smart Fit (HMO) plan, call Customer Service at 1-888-326-3584, TTY/TTD 711, 8 a.m. to 8p.m., 7 days a week, (except Thanksgiving and Christmas) from October 1 through February 14, and Monday through Friday (except holidays) from February 15 through September 30.
Effective January 1, 2015, the Anthem MediBlue Local (HMO), Anthem MediBlue COPD (HMO SNP), Anthem MediBlue Diabetes (HMO SNP), and Anthem MediBlue Smart Fit (HMO) plans are available. Call Customer Service at 1-888-326-3584, TTY/TTD 711, 8 a.m. to 8p.m., 7 days a week,(except Thanksgiving and Christmas) from October 1 through February 14, and Monday through Friday (except holidays) from February 15 through September 30 to set up Healthy Start, a special first visit to understand your needs as a new member and to develop your personalized care plan.
 
Not yet a member? Learn more about the services and programs available to our members: 
Find a doctor – Click here to find information on the doctors that are available to you
Find a Pharmacy – Click here to access your online pharmacy directory.
Search the online directory to find a Liberty Dental provider –Dental benefit management administered by Liberty Dental, an independent company.
Anthem.com
24/7 Nurseline
Medicare Advantage Annual Healthy Checklist
Medicare Advantage Preventive Service for Members
Care Management
Important preventive care screenings — 100% covered!
SilverSneakers® Fitness Program SilverSneakers® Fitness Program provided by Healthways, Inc., an independent company. SilverSneakers® is a registered mark of Healthways, Inc.
Blue View Vision Insight
Discounts and Savings
Help stop Medicare fraud
 
Anthem.com  
The more you know, the better you’ll feel. 
We know how important it is to find the information you need to make decisions about your health.  
Register Now: Our 24/7 online tools provide the information you need when it’s most convenient for you. Just register, then log on for customized health tips and tools that will help you take control of your health. You may be surprised at all of the health management programs, health news and tools you’ll find that can give you greater ability to make more informed health care decisions.  
 
24/7 NurseLine 
Medicare Advantage members can call to talk with trained registered nurses any time of the day or night to help: 
Answer your general health questions.
Assess your symptoms.
Determine the right care for you at the right time.
 
Medicare Advantage Annual Healthy Checklist 
Preventive care is one of the most important things you can do for your health. Early detection is often the key to successful treatment. Medicare Advantage Members can download and print the Healthy Checklist and take it to the doctor to help track preventive care screenings. 
Annual Healthy Checklist (English version)
Annual Healthy Checklist (Spanish version)
 
Medicare Advantage Preventive Service for Members 
Hepatitis C Screening now covered by Medicare Screening for Hepatitis C Virus (HCV) is available at no cost to you through your Medicare Advantage health plan when you use network providers. 
 
Important preventive care screenings — 100% covered! 
When you use a network provider, the screenings listed below are covered 100%! So are your yearly wellness exams, flu and pneumonia shots, and even smoking-cessation counseling. For a complete list of covered screenings, see the Summary of Benefits. 
Mammogram
Prostate cancer
Diabetes
Colorectal cancer
Cardiovascular
 
Care Management is here for you, for your special medical needs. 
If you are dealing with the challenges of a chronic condition or a major health issue, you may benefit from our care management services. We can help you manage your health by providing friendly reminders or making sure you connect with your doctor. If you qualify for case management, we have nurses and social workers who will help you: 
Coordinate your preventive care.
Assist with learning how to manage your health condition(s).
Find out about other services, such as lifestyle coaching.
Access community resources like home care agencies or transportation services.
Understand your doctor’s discharge instructions, if you are leaving the hospital.
 
SilverSneakers® Fitness Program  
Your fitness program is at no additional cost to you!  
The SilverSneakers® Fitness Program, a product of Healthways, is the nation’s leading exercise program designed exclusively for older adults. 
Through the SilverSneakers® Fitness Program**, you can use any of the participating locations across the nation. For members residing more than 15 miles outside of the participating fitness network, the program also offers a self-directed at home program alternative to engage you in sustainable physical activity. Visit www.silversneakers.com for more information, or call 1-888-423-4632 (hearing-impaired members call the National Relay Service: 711), Monday through Friday 8 a.m. to 8 p.m. EST to speak with a customer services representative.
While most plans include the SilverSneakers® Fitness Program, the program is not available with all Medicare Advantage plans. Please check your Summary of Benefits to confirm that the program is included with the plan you select.
Gym memberships or other fitness programs that do not meet the SilverSneakers® Fitness Program criteria are excluded.
 
**The SilverSneakers® Fitness Program provided by Healthways, Inc., an independent company. SilverSneakers® is a registered mark of Healthways, Inc. 
 
MyHealth Advantage 
We review your claims on a regular basis and make confidential recommendations to help you keep track of your health as well as look for potential issues. We’ll send you MyHealth Notes in the mail that: 
Track your routine tests and checkups.
Detect risk issues from the drugs you’re taking (if needed, we will alert you and your doctor right away).
Remind you to make your next appointment or keep up with preventive care.
Tell you about money-saving tips.
 
Blue View Vision Insight 
You can see your Medicare Advantage vision benefits online, check eligibility, view claim information, download an out-of-network claim form, and search for providers. Need assistance? Call the Blue View Vision Insight Customer Care Center at 1-877-635-6403, or the number on the back of your ID card, to speak to a representative Monday through Saturday, 7:30 AM to 11:00 PM ET and Sunday 11:00 AM to 8:00 PM ET.  
 
Discounts and Savings for you and your family members  
SpecialOffers@AnthemSM from Anthem rewards you with a range of discount programs from our vendors.*** 
As our Medicare Advantage plan member, you have access to special savings and discounts available to you directly from providers of alternative medicine therapies and health products that are not covered under your health plan. Once you join our plan, register and then log in to the secure member portal and look for “Discounts”. Please refer to your sales kit for examples of the special savings and discounts. 
*** Vendors and offers are subject to change without prior notice. Anthem does not endorse and is not responsible for the products, services or information provided by the Special Offers vendors. Arrangements and discounts were negotiated between each vendor and Anthem for the benefit of our members.  
 
Help stop Medicare fraud 
Find out more by visiting Medicare’s fraud prevention and education website.  Click the link below to do your part:  
top Medicare Fraud 
Back to top  
 

Have questions? Let’s talk.  
To reach a licensed insurance agent, call us at 1-888- 912-9633, TTY/TDD 711, 8 a.m. to 8 p.m., 7 days a week.  
You may also call Customer Service to learn more about our plans, 8 a.m. to 8 p.m., seven days a week (except Thanksgiving and Christmas), from October 1 through February 14; and Monday through Friday (except holidays) from February 15 through September 30. 
 
Anthem Blue Cross and Blue Shield is an HMO plan, an LPPO plan, an RPPO plan, and a PDP with a Medicare contract.  
Enrollment in Anthem Blue Cross and Blue Shield depends on contract renewal.  
Anthem Blue Cross and Blue Shield is an HMO plan with a Medicare contract and a contract with the state Medicaid program.  
Enrollment in Anthem Blue Cross and Blue Shield depends on contract renewal.  
This plan is available to anyone who has both Medical Assistance from the State and Medicare. Premiums, copays, coinsurance, and deductibles may vary based on the level of Extra Help you receive. Please contact the plan for further details.  
Anthem HealthKeepers is an HMO plan with a Medicare contract.  
Enrollment in Anthem HealthKeepers depends on contract renewal.  
The Medicare Contract is renewed annually, and the availability of coverage beyond the end of the current year is not guaranteed. You are eligible to enroll if you are entitled to Medicare Part A and enrolled in Medicare Part B and you live in the service area. You must continue to pay your Medicare Part B premium. With some exceptions you can only enroll during certain times of the year.  
The benefit information provided is a brief summary, not a complete description of benefits. For more information contact the plan.  
Limitations, copayments, and restrictions may apply.  
Benefits, formulary, pharmacy network, provider network, premium and or co-payments/co-insurance may change on January 1 of each year. 
To obtain an aggregate number of grievances, appeals and exceptions filed or for full information on benefits, please call Customer Service.  
Please reference the Evidence of Coverage for information on premiums, cost-sharing, out-of-network coverage, rights and responsibilities upon disenrollment and any applicable conditions associated with using the plan benefits.  
If you have special needs, our Plan documents are available in other formats. Please call Customer Service for details.  
*Anthem MediBlue COPD (HMO SNP) is a Special Needs Plan available to Medicare-eligible beneficiaries who have been diagnosed with a chronic obstructive pulmonary disease (COPD). Anthem MediBlue Diabetes (HMO SNP) is a Special Needs Plan available to Medicare-eligible beneficiaries who have chronic Diabetes Mellitus. HealthKeepers, Inc., an independent licensee of the Blue Cross and Blue Shield Association, is the legal entity that has contracted with the Centers for Medicare & Medicaid Services (CMS) to offer the Anthem MediBlue HMO SNP plans. HealthKeepers is the risk-bearing entity licensed under applicable state law to offer the Anthem MediBlue HMO plans. HealthKeepers has contracted with CareMore to provide covered services under the Anthem MediBlue HMO plans. ®ANTHEM is a registered trademark of Anthem Insurance Companies, Inc. The Blue Cross and Blue Shield names and symbols are registered marks of the Blue Cross and Blue Shield Association. 
Y0071_15_22536_R CMS Approved 12/2/2014
Last Updated 11/21/2014  
©2005-2014 copyright of Anthem Insurance Companies, Inc.

Anthem Blue Cross and Blue Shield is the trade name of: In Colorado Rocky Mountain Hospital and Medical Service, Inc. HMO products underwritten by HMO Colorado, Inc. In Connecticut: Anthem Health Plans, Inc. In Indiana: Anthem Insurance Companies, Inc. In Kentucky: Anthem Health Plans of Kentucky, Inc. In Maine: Anthem Health Plans of Maine, Inc. In Missouri (excluding 30 counties in the Kansas City area): RightCHOICE® Managed Care, Inc. (RIT), Healthy Alliance® Life Insurance Company (HALIC), and HMO Missouri, Inc. RIT and certain affiliates administer non-HMO benefits underwritten by HALIC and HMO benefits underwritten by HMO Missouri, Inc. RIT and certain affiliates only provide administrative services for self-funded plans and do not underwrite benefits. In Nevada: Rocky Mountain Hospital and Medical Service, Inc. HMO products underwritten by HMO Colorado, Inc., dba HMO Nevada. In New Hampshire: Anthem Health Plans of New Hampshire, Inc. In Ohio: Community Insurance Com pany. In Virginia: Anthem Health Plans of Virginia, Inc. trades as Anthem Blue Cross and Blue Shield in Virginia, and its service area is all of Virginia except for the City of Fairfax, the Town of Vienna, and the area east of State Route 123. In Wisconsin: Blue Cross Blue Shield of Wisconsin ("BCBSWi"), which underwrites or administers the PPO and indemnity policies; Compcare Health Services Insurance Corporation ("Compcare"), which underwrites or administers the HMO policies; and Compcare and BCBSWi collectively, which underwrite or administer the POS policies. Independent licensees of the Blue Cross and Blue Shield Association. ® ANTHEM is a registered trademark of Anthem Insurance Companies, Inc. The Blue Cross and Blue Shield names and symbols are registered marks of the Blue Cross and Blue Shield Association. Use of the Anthem Web sites constitutes your agreement with our Terms of Use