Contact Us
PW_B136081
Prospective members should call:
7 days a week, 8 a.m. to 8 p.m.
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Colorado
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1-877-831-3000
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1-866-892-5332
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1-800-241-6894
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Connecticut
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1-800-238-1143
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1-888-892-5534
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1-800-241-6894
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Indiana
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1-888-811-2095
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1-800-243-3363
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1-800-241-6894
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Kentucky
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1-866-803-5169
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1-800-243-3363
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1-800-241-6894
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Maine
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1-800-413-3103
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1-800-578-6418
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1-800-241-6894
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Missouri
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1-800-652-6387
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1-800-243-3363
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1-800-241-6894
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Nevada
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1-877-831-3000
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1-866-892-5343
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1-800-241-6894
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New Hampshire
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1-800-232-1261
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1-800-578-6418
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1-800-241-6894
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Ohio
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1-866-803-5169
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1-800-243-3363
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1-800-241-6894
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Virginia
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1-800-916-2583
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1-877-481-8633
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1-800-241-6894
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Wisconsin
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1-888-211-9815
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1-800-216-5572
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1-800-241-6894
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Current members should contact Customer Service for process or status questions or to file a verbal grievance:
Customer Service Hours for Medicare Advantage plans:
7 days a week, 8 a.m. to 8 p.m.
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Anthem Medicare Preferred Standard (PPO), Anthem Medicare Preferred Select (PPO)
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Indiana, Missouri, Ohio, Kentucky, Wisconsin
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1-800-467-1199
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1-888-853-7754
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P.O. Box 37180
Louisville, KY
40233-7180
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Anthem Medicare Preferred Premier (PPO), Anthem Medicare Preferred Select (PPO)
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Nevada
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1-866-754-3077
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1-877-247-1657
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P.O. Box 60007
Los Angeles, CA
90060-0007
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Anthem Medicare Preferred Standard (PPO),
Anthem Medicare Preferred Classic (PPO)
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Virginia
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1-866-827-9866
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1-800-828-1120
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P.O. Box 37180
Louisville, KY
40233-7180
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Anthem Senior Advantage Basic (HMO), Anthem Senior Advantage Value (HMO),
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Kentucky and Ohio
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1-800-467-1199
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1-888-853-7754
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P.O. Box 37180
Louisville, KY
40233-7180
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Anthem Senior Advantage Plus (HMO)
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Ohio
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1-800-467-1199
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1-888-853-7754
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P.O. Box 37180
Louisville, KY
40233-7180
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Blue Medicare Access (Regional PPO)
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Indiana, Kentucky, Ohio
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1-800-467-1199
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1-888-853-7754
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P.O. Box 37180
Louisville, KY
40233-7180
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MediBlue Plus (HMO), MediBlue Select (HMO), MediBlue Essential (HMO), MediBlue Value (HMO)
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Connecticut
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1-866-673-4157
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1-800-241-6894
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P.O. Box 1407 Church Street Station
New York, NY 10008-1407
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SureValue Basic (HMO) and SureValue Enhanced (HMO)
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Colorado
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1-866-408-7086
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1-877-247-1657
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P.O. Box 60007
Los Angeles, CA 90060-0007
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SmartValue Classic (PFFS) and SmartValue Plus (PFFS)
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Colorado, Connecticut, Indiana, Kentucky, Maine, Nevada, New Hampshire, Virginia, Wisconsin
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1-888-445-8916
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1-800-425-5705
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P.O. Box 795180
San Antonio, TX 78279
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SmartValue Classic (PFFS) and SmartValue Plus (PFFS)
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Missouri
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1-866-865-9330
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1-800-425-5705
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P.O. Box 795180
San Antonio, TX 78279
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Customer Service Hours for Medicare Part D plans:
7 days a week, 8 a.m. to 8 p.m.
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BlueMedicareRx (PDP) plans
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Colorado, Connecticut, Nevada, Wisconsin
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1-800-928-6201
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1-877-247-1657
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P.O. Box 9282
Oxnard, CA 93031-9282
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BlueMedicareRx (PDP) plans
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Indiana, Kentucky, Maine, Missouri, New Hampshire, Ohio, Virginia
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1-866-755-2776
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1-866-798-7026
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P.O. Box 34160
Louisville, KY 40232-4160
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Current members who wish to file written grievances for any of the PPO, HMO, or PFFS plans above*:
The mailing address and fax number designated for receiving written grievances is:
Grievances & Appeals
P.O. Box 1975
Fond du Lac, WI 54936-1975
FAX: (888) 458-1406
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*Note: For the MediBlue (HMO) plans offered in Connecticut, use the following contact information:
The mailing address and fax number designated for receiving written grievances is:
Grievances & Appeals
P.O. Box 1407 Church Street Station
New York, NY 10008-1407
FAX: 888-458-1406
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Please call the numbers listed below for process or status questions as well as Grievance & Appeals.
Provider Service Hours are listed below.
Medicare Advantage Plans:
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Anthem Medicare Preferred Standard (PPO), Anthem Medicare Preferred Select (PPO)
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Indiana, Missouri, Ohio, Kentucky, Wisconsin
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1-888-290-9160
(Monday through Friday 8 a.m. to 8 p.m. ET)
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1-330-783-3567
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Anthem Medicare Preferred Premier (PPO), Anthem Medicare Preferred Select (PPO)
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Nevada
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1-866-754-3077
(Monday through Friday 8 a.m. to 8 p.m. ET)
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1-805-713-5244
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Anthem Medicare Preferred Standard (PPO),
Anthem Medicare Preferred Classic (PPO)
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Virginia
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1-888-290-9160
(Monday through Friday 8 a.m. to 8 p.m. ET)
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1-330-783-3567
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Anthem Senior Advantage Basic (HMO), Anthem Senior Advantage Value (HMO),
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Kentucky and Ohio
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1-888-290-9160
(Monday through Friday 8 a.m. to 8 p.m. ET)
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1-330-783-3567
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Anthem Senior Advantage Plus (HMO)
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Ohio
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1-888-290-9160
(Monday through Friday 8 a.m. to 8 p.m. ET)
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1-330-783-3567
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Blue Medicare Access (Regional PPO)
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Indiana, Kentucky, Ohio
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1-888-290-9160
(Monday through Friday 8 a.m. to 8 p.m. ET)
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1-330-783-3567
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MediBlue Plus (HMO), MediBlue Select (HMO), MediBlue Essential (HMO), MediBlue Value (HMO)
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Connecticut
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1-866-673-4157
(Monday through Friday 8 a.m. to 5 p.m. ET)
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N/A
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SureValue Basic (HMO) and SureValue Enhanced (HMO)
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Colorado
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1-866-408-7086
(Monday through Friday 8 a.m. to 8 p.m. ET)
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1-805-713-5244
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SmartValue Classic (PFFS) and SmartValue Plus (PFFS)
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Colorado, Connecticut, Indiana, Kentucky, Maine, Missouri, Nevada, New Hampshire, Virginia, Wisconsin
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1-866-364-2374
(Monday through Friday 8 a.m. to 8 p.m. ET)
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N/A
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For full information on benefits, please call the Customer Service Department. We renew our contract with Medicare annually.
The Medicare Contract is renewed annually, and the availability of coverage beyond the end of the current year is not guaranteed.
You are eligible to enroll if you are entitled to Medicare Part A and enrolled in Medicare Part B and you live in the service area. You must continue to pay your Medicare Part B premium if not otherwise paid for under Medicaid or by another third party. With some exceptions you can only enroll during certain times of the year.
To obtain an aggregate number of grievances, appeals and exceptions filed or for full information on benefits, please call the Customer Service Department. Please reference the Evidence of Coverage for information on premiums, cost-sharing, out-of-network coverage, rights and responsibilities upon disenrollment and any applicable conditions associated with using the plan benefits.
If you have special needs, our Plan documents may be available in other formats. Please call Customer Service for details. M0013_10_072, 03/16/2010
Last Updated 03/16/2010
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