To speak with a Customer Service Representative, call your plan’s phone number Monday through Friday within the hours listed below (in Mountain Time).
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Sales
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Anthem Blue Cross and Blue Shield Individual and Family Health Plans
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303-831-2290
1-866-293-2892
303-764-7160 (Fax)
8:00 a.m. to 5:30 p.m.
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Medicare Supplement Plans
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877-831-3000
303-764-7160 (Fax)
8:00 a.m. to 5:30 p.m.
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Anthem Blue Cross and Blue Shield and HMO Colorado Group Health Plans
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303-831-2077
866-628-3097
303-863-1721 (Fax)
8:00 a.m. to 5:30 p.m. (Mon.-Thurs.)
8:00 a.m. to 3:30 p.m. (Friday)
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Customer Service
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Member Customer Service
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At Anthem we make customer service our highest priority. To contact Member Service, please call the Member Service number listed on the back of your Member identification card.
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Away from Home Care Program® and Guest Membership for HMO Members
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800-827-6422
8:00 a.m. to 4:30 p.m.
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Anthem Blue Cross and Blue Shield Associates and Retirees
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800-234-0111
8:00 to 5:30 p.m.
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Behavioral Health Services
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Member Help Line:
800-424-4014
24-hour service
Member Services for Member IDs beginning with XFS, XFA, XFD,XFI, XFM or XFX:
800-424-4014
8:30 a.m. – 5:00 p.m.
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Anthem Dental
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Member IDs beginning with XFA, XFD, XFH, XFI, XFM, XFR, XFS or XFX:
Claims/Membership prior to 01/01/07
800-231-2583.
Claims/Membership after 01/01/07
1-800-627-0004
6:00 a.m. to 5:00 p.m.
Member IDs beginning with XFC, XFP, XFW or XFY:
800-627-0004
6:00 a.m. to 5:00 p.m.
Member IDs beginning with XFB, XFK, XFF, XFJ, XFL, XFN or XFT:
Claims/Membership prior to 01/01/07
888-209-7852
Claims/Membership after 01/01/07
1-800-627-0004
6:00 a.m. to 5:00 p.m.
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Anthem Employee Assistance Program (EAP)
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Member Help Line:
800-865-1044
24-hour service
Member Service:
800-865-1044
7:00 a.m. to 6:00 p.m. (Mon. to Thurs.)
8:00 a.m. to 5:00 p.m. (Fri.)
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Anthem Life
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800-813-5682 Claims Customer Service
800-355-6410 (Fax)
6:00 a.m. to 3:30 p.m.
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Anthem Rx Direct (Mail Order)
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800-962-8192
6:00 a.m. to 11:00 p.m. Mon. to Fri.
7:00 a.m. to 5:00 p.m. Sat. & Sun.
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Anthem Vision
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Benefits and claims questions for Blue View Vision:
Claims/Membership after 01/01/07
866/723-0515
Monday through Saturday 6:00 a.m. to 9:00 p.m. MST
Sunday 9:00 a.m. to 6:00 p.m. MST.
Benefits and claims questions for Anthem Vision:
Claims/Membership prior to 01/01/07
800-231-2583
Monday through Friday 6:00 a.m. to 3:00 p.m. MST.
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BlueCard® or BlueCard Worldwide®
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To locate a contracted provider:
800-810-2583 or go to www.bluecares.com |
Federal Employee Health Benefit Program
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800-852-5957
7:30 a.m. to 3:30 p.m. Pacific Time
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National Par (NASCO Par) Accounts
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800-433-5447
7:30 a.m. to 5:30 p.m.
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Other Important Numbers
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TYY for Hearing Impaired
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800-877-8973
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Media and Community Relations
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Sally Kweskin
303-831-5899
303-764-7254 (Fax)
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