Your ID Number and Identity Theft
To help protect our members from identity theft, Anthem is removing Social Security Numbers (SSNs) from policyholder ID cards and Explanation of Benefits (EOBs) that are mailed to members. We are replacing Social Security Number-based IDs with randomly generated alpha/numeric characters (unique IDs). This is a large undertaking and will take some time to implement. We plan to complete the transition process no later than Dec. 31, 2005.
To learn more about the changes to member ID numbers, check out the list of frequently asked questions below.
Why is Anthem changing my ID number and sending me a new ID card?
Identity theft using SSNs is a serious problem. The issue is so important that some states have responded by passing laws to protect the confidentiality of these numbers. Anthem recognizes the need to establish safeguards for our members and is taking action to protect the privacy of our members’ SSNs. Part of this action involves removing SSNs from policyholder ID cards, Explanation of Benefits (EOBs) and other documents that are mailed to members. Another part of this effort involves replacing SSN-based IDs with randomly generated unique IDs.
When will I get my ID card with my new unique ID number on it?
As you can imagine, replacing all the ID cards is a big undertaking that will take some time to complete. That’s why Anthem has been transitioning members to the new unique IDs throughout 2005. Most members will receive their unique identifier on a new Anthem ID card no later than Jan. 1, 2006.
I noticed a strange looking ID number with Xs in it on my Explanation of Benefits (EOB). What is it?
During the transition process, you may notice an ID number on your Explanation of Benefits that contains Xs plus the last four digits that are found on your current member identification card. This is not your new unique ID number, but an interim safeguard measure to help ensure compliance with state laws prohibiting the use of SSNs. Most members will receive their new unique ID number and ID card no later than Jan.1, 2006.
When I receive my new ID card with my unique ID number on it, what should I do?
When you receive your new member ID card, please check it over to make sure your information is correct. If all the information is correct on your new card, then you should destroy your old card. If you notice any incorrect information on your new card, please contact Customer Service at the number listed on the card or at anthem.com. Be sure to present your most current Anthem card when obtaining health care services. The information on the ID card will help enable the health care provider to file the claim accurately and help minimize claim payment delays.
If you have any questions about the changes to your member ID number, please contact Customer Service