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Your ID Number and Identity Theft

PW_A036517
To help protect our members from identity theft, Anthem is removing Social Security Numbers (SSNs) from policyholder ID cards and Explanation of Benefits (EOBs) that are mailed to members. We are replacing Social Security Number-based IDs with randomly generated alpha/numeric characters (unique IDs). This is a large undertaking and will take some time to implement. We plan to complete the transition process no later than Dec. 31, 2005. 
To learn more about the changes to member ID numbers, check out the list of frequently asked questions below.  
Why is Anthem changing my ID number and sending me a new ID card?
Identity theft using SSNs is a serious problem. The issue is so important that some states have responded by passing laws to protect the confidentiality of these numbers. Anthem recognizes the need to establish safeguards for our members and is taking action to protect the privacy of our members’ SSNs. Part of this action involves removing SSNs from policyholder ID cards, Explanation of Benefits (EOBs) and other documents that are mailed to members. Another part of this effort involves replacing SSN-based IDs with randomly generated unique IDs. 
When will I get my ID card with my new unique ID number on it?
As you can imagine, replacing all the ID cards is a big undertaking that will take some time to complete. That’s why Anthem has been transitioning members to the new unique IDs throughout 2005. Most members will receive their unique identifier on a new Anthem ID card no later than Jan. 1, 2006.  
I noticed a strange looking ID number with Xs in it on my Explanation of Benefits (EOB). What is it?
During the transition process, you may notice an ID number on your Explanation of Benefits that contains Xs plus the last four digits that are found on your current member identification card. This is not your new unique ID number, but an interim safeguard measure to help ensure compliance with state laws prohibiting the use of SSNs. Most members will receive their new unique ID number and ID card no later than Jan.1, 2006. 
When I receive my new ID card with my unique ID number on it, what should I do?
When you receive your new member ID card, please check it over to make sure your information is correct. If all the information is correct on your new card, then you should destroy your old card. If you notice any incorrect information on your new card, please contact Customer Service at the number listed on the card or at anthem.com. Be sure to present your most current Anthem card when obtaining health care services. The information on the ID card will help enable the health care provider to file the claim accurately and help minimize claim payment delays. 
If you have any questions about the changes to your member ID number, please contact Customer Service
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Anthem Blue Cross and Blue Shield is the trade name of: In Colorado Rocky Mountain Hospital and Medical Service, Inc. HMO products underwritten by HMO Colorado, Inc. In Connecticut: Anthem Health Plans, Inc. In Indiana: Anthem Insurance Companies, Inc. In Kentucky: Anthem Health Plans of Kentucky, Inc. In Maine: Anthem Health Plans of Maine, Inc. In Missouri (excluding 30 counties in the Kansas City area): RightCHOICE® Managed Care, Inc. (RIT), Healthy Alliance® Life Insurance Company (HALIC), and HMO Missouri, Inc. RIT and certain affiliates administer non-HMO benefits underwritten by HALIC and HMO benefits underwritten by HMO Missouri, Inc. RIT and certain affiliates only provide administrative services for self-funded plans and do not underwrite benefits. In Nevada: Rocky Mountain Hospital and Medical Service, Inc. HMO products underwritten by HMO Colorado, Inc., dba HMO Nevada. In New Hampshire: Anthem Health Plans of New Hampshire, Inc. In Ohio: Community Insurance Com pany. In Virginia: Anthem Health Plans of Virginia, Inc. trades as Anthem Blue Cross and Blue Shield in Virginia, and its service area is all of Virginia except for the City of Fairfax, the Town of Vienna, and the area east of State Route 123. In Wisconsin: Blue Cross Blue Shield of Wisconsin ("BCBSWi"), which underwrites or administers the PPO and indemnity policies; Compcare Health Services Insurance Corporation ("Compcare"), which underwrites or administers the HMO policies; and Compcare and BCBSWi collectively, which underwrite or administer the POS policies. Independent licensees of the Blue Cross and Blue Shield Association. ® ANTHEM is a registered trademark of Anthem Insurance Companies, Inc. The Blue Cross and Blue Shield names and symbols are registered marks of the Blue Cross and Blue Shield Association. Use of the Anthem Web sites constitutes your agreement with our Terms of Use