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PW_M010356
At Anthem we make service our highest priority.  
ProviderAccess enables our providers to check member claim information, or confirm benefits and eligibility. Providers may also call our automated voice response system 24 hours a day.  
To speak with a service representative, call during hours indicated below. Hours are in Mountain Time, M-F unless noted otherwise. Toll-free (800) numbers may be accessed outside of the Denver Metro area.  
Please see our Provider Telephone/Address Directory, or view the Provider Manual for other listings and services.  

Important Numbers
Customer Service
HMO Colorado


 
Member IDs beginning with XFD, XFS, XFB, XFC, XFF, XFN or XFY:
877-833-5742
7:30 a.m. to 5:30 p.m.
 
HMO Colorado Guest Membership/Away From Home Care 
800-827-6422
8:00 a.m. to 4:30 p.m.
 
Anthem Blue Cross and Blue Shield PPO/Indemnity Plans
 
Member IDs beginning with XFA, XFR, XFX, XFI, XFJ, XFK, XFL, XFP, XFT or XFW:
877-833-5742
7:30 a.m. to 5:30 p.m.
 
Medicare Supplemental Plans
 
Member IDs beginning with XFG:
866-438-9969
9:00 a.m. to 7:00 p.m.
 
Anthem Associates and Retirees
 
Member IDs beginning with XFH:
877-833-5742
7:30 a.m. to 5:30 p.m.
 
Member IDs beginning with ANT or ANB:
303-861-7799
800-433-5447
7:30 a.m. to 5:30 p.m.
 
Member IDs beginning with XFY, WEP or ANJ:
800-234-0111
7:30 a.m. to 5:30 p.m.
 
Behavioral Health Services
(administered by OneNation)

 
Member Help Line:
800-424-4014
24-hour service
 
Provider Services:
888-687-6755
8:00 a.m. to 5:30 p.m.
 
Behavioral Heath Utilization Management
(Fax is only used for continuing a current authorization, not to initiate) 
800-424-4014
720-748-5821 (Fax) 
Utilization Management 
800-832-7850
800-763-3142 (Fax) 
Anthem Dental
 
Member IDs beginning with XFA, XFD, XFH, XFI, XFM, XFR, XFS, XFX or XFB:
719-488-7400
800-231-2583
6:00 a.m. to 5:00 p.m.
 
Member IDs beginning with XFC, XFP, XFW or XFY:
800-627-0004
6:00 a.m. to 5:00 p.m.
 
Member IDs beginning with XFB, XFK, XFF, XFJ, XFL, XFN or XFT:
888-209-7852
6:00 a.m. to 5:00 p.m.
 
Anthem Employee Assistance Program (EAP) 
Member Help Line:
800-865-1044
24-hour Service
 
Anthem Vision
 
Member IDs beginning with XFA, XFD, XFH, XFI, XFM, XFR, XFS, XFX or XFB:
719-488-7400
800-231-2583
6:30 a.m. to 5:30 p.m.
 
Member IDs beginning with XFC, XFP, XFW, XFY, XFB, XFK, XFF, XFJ, XFL, XFN or XFT:
866-723-0515
6:30 a.m. to 5:30 p.m.
 
BlueCard® or BlueCard Worldwide®
 
Eligibility or benefit information; Member ID alpha prefix required.
800-676-2583
Hours vary by location
 
Claims/Customer Service:
303-764-7107
888-817-3717
7:30 a.m. to 6:30 p.m.
 
Colorado State University

 
877-833-5742
7:30 a.m. to 5:30 p.m.
 
Encoda Systems, Inc.
 
877-833-5742
7:30 a.m. to 5:30 p.m.
 
Federal Employee Health Benefit Program
 
800-852-5957
8:00 a.m. to 4:30 p.m.
 
PPO Authorizations:
800-860-2156
 
National Par (NASCO Par) Accounts
 
303-861-7799
800-433-5447
7:30 a.m. to 5:30 p.m.
 
Weld County School District
 
877-833-5742
7:30 a.m. to 5:30 p.m.
 
Other Important Numbers
TYY for Hearing Impaired 
800-877-8973 
Media and Community Relations 
Sally Vogler
303-831-5899
303-764-7254 (Fax)  
Main switchboard number 
800-654-9338
303-831-2131 
Provider Access Technical Support 
1-866-755-2680
Mon – Friday 8:00am to 8:00pm Eastern 
 
©2005-2014 copyright of Anthem Insurance Companies, Inc.

Anthem Blue Cross and Blue Shield is the trade name of: In Colorado Rocky Mountain Hospital and Medical Service, Inc. HMO products underwritten by HMO Colorado, Inc. In Connecticut: Anthem Health Plans, Inc. In Indiana: Anthem Insurance Companies, Inc. In Kentucky: Anthem Health Plans of Kentucky, Inc. In Maine: Anthem Health Plans of Maine, Inc. In Missouri (excluding 30 counties in the Kansas City area): RightCHOICE® Managed Care, Inc. (RIT), Healthy Alliance® Life Insurance Company (HALIC), and HMO Missouri, Inc. RIT and certain affiliates administer non-HMO benefits underwritten by HALIC and HMO benefits underwritten by HMO Missouri, Inc. RIT and certain affiliates only provide administrative services for self-funded plans and do not underwrite benefits. In Nevada: Rocky Mountain Hospital and Medical Service, Inc. HMO products underwritten by HMO Colorado, Inc., dba HMO Nevada. In New Hampshire: Anthem Health Plans of New Hampshire, Inc. In Ohio: Community Insurance Com pany. In Virginia: Anthem Health Plans of Virginia, Inc. trades as Anthem Blue Cross and Blue Shield in Virginia, and its service area is all of Virginia except for the City of Fairfax, the Town of Vienna, and the area east of State Route 123. In Wisconsin: Blue Cross Blue Shield of Wisconsin ("BCBSWi"), which underwrites or administers the PPO and indemnity policies; Compcare Health Services Insurance Corporation ("Compcare"), which underwrites or administers the HMO policies; and Compcare and BCBSWi collectively, which underwrite or administer the POS policies. Independent licensees of the Blue Cross and Blue Shield Association. ® ANTHEM is a registered trademark of Anthem Insurance Companies, Inc. The Blue Cross and Blue Shield names and symbols are registered marks of the Blue Cross and Blue Shield Association. Use of the Anthem Web sites constitutes your agreement with our Terms of Use