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At Anthem we make service our highest priority.  
ProviderAccess enables our providers to check member claim information, or confirm benefits and eligibility online. Providers may also call our automated voice response system 24 hours a day.  
To speak with a service representative, call during hours indicated below. Hours of service are indicated in Pacific Time M-F, unless noted otherwise.  
Please see our Provider Telephone/Address Directory, or view the Provider Manual for other listings and services.  

Important Numbers

Main switchboard number

702-586-6583 (Las Vegas)
775-448-4000 (Reno)

Service

HMO Nevada

Member IDs beginning with YFD:
800-332-3842
7:30 a.m. to 5:30 p.m.

Member IDs beginning with YFN:
877-833-5742
7:30 a.m. to 5:30 p.m.

HMO Nevada Guest Membership/Away From Home Care

800-827-6422
7:00 a.m. to 3:30 p.m.

Anthem Blue Cross and Blue Shield PPO/Indemnity Plans

Member IDs beginning with YFA, YFS or YFC:
800-332-3842
7:30 a.m. to 5:30 p.m.

Member IDs beginning with YFK, YFL, YFP, YFT or YFW:
877-833-5742
7:30 a.m. to 5:30 p.m.

Medicare Supplemental Plans

Member IDs beginning with YFB:
800-332-3842

7:30 a.m. to 5:30 p.m.

Member IDs beginning with YFG:
800-928-6201

7:30 a.m. to 5:30 p.m..

Anthem Associates and Retirees

Member IDs beginning with YFH:
800-392-6117
7:30 a.m. to 5:30 p.m.

Member IDs beginning with ANT or ANB:
303-861-7799
800-433-5447
7:30 a.m. to 5:30 p.m.

Member IDs beginning with XFY, WEP or ANJ:
800-234-0111
7:30 a.m. to 5:30 p.m..

Anthem Dental

Member IDs beginning with YFA, YFB, YFC, YFD, YFH, YFS or YFX:
800-231-2583
7:00 a.m. to 3:30 p.m.

Member IDs beginning with YFP or YFW:
800-627-0004
7:00 a.m. to 3:30 p.m.

Member IDs beginning with YFG, YFK, YFL, YFN, or YFT:
888-209-7852
7:00 a.m. to 3:30 p.m.

Anthem Employee Assistance Program (EAP)

800-865-1044
24-hour service

Anthem Vision

Member IDs beginning with YFA, YFB, YFC, YFD, YFH, YFS or YFX:
800-231-2583
7:00 a.m. to 3:30 p.m.

Member IDs beginning with YFK, YFL, YFN, YFP, YFG, YFT or YFW:
866-723-0515
7:00 a.m. to 3:30 p.m.

BlueCard® or BlueCard Worldwide®

Eligibility/Benefit information; Member ID alpha prefix required.
800-676-2583
Hours vary by location

Claims/Customer Service:
800-554-8008
8:00 a.m. to 4:30 p.m.

Federal Employee Health Benefit Program

Eligibility/Benefit/Claim information:
800-727-4060
7:30 a.m. to 3:30 p.m.

Pre-certifications/Prior Approvals:
800-860-2156

Case Management:
800-711-2225

Fax:
800-732-8318

Anthem Behavioral Health

24 hour emergency service:

866-621-0043

Provider assistance at numbers above:
9:00 a.m. to 6:00 p.m.

Behavioral Health Utilization Management

866-621-0043
720-748-5821 (Fax)

Utilization Management
(Fax is only used for continuing a current authorization, not to initiate)

800-336-7767
800-763-3142 (Fax)

National Par (NASCO Par) Accounts

800-433-5447
7:30 a.m. to 4:30 p.m.

Other Important Numbers

TYY for Hearing Impaired

800-877-8973

Media and Community Relations

Sally Vogler
303-831-5899
303-764-7254 (Fax)

Provider Access Technical Support  
1-866-755-2680
Mon – Fri 8:00am to 8:00pm Eastern 
 
©2005-2014 copyright of Anthem Insurance Companies, Inc.

Anthem Blue Cross and Blue Shield is the trade name of: In Colorado Rocky Mountain Hospital and Medical Service, Inc. HMO products underwritten by HMO Colorado, Inc. In Connecticut: Anthem Health Plans, Inc. In Indiana: Anthem Insurance Companies, Inc. In Kentucky: Anthem Health Plans of Kentucky, Inc. In Maine: Anthem Health Plans of Maine, Inc. In Missouri (excluding 30 counties in the Kansas City area): RightCHOICE® Managed Care, Inc. (RIT), Healthy Alliance® Life Insurance Company (HALIC), and HMO Missouri, Inc. RIT and certain affiliates administer non-HMO benefits underwritten by HALIC and HMO benefits underwritten by HMO Missouri, Inc. RIT and certain affiliates only provide administrative services for self-funded plans and do not underwrite benefits. In Nevada: Rocky Mountain Hospital and Medical Service, Inc. HMO products underwritten by HMO Colorado, Inc., dba HMO Nevada. In New Hampshire: Anthem Health Plans of New Hampshire, Inc. In Ohio: Community Insurance Com pany. In Virginia: Anthem Health Plans of Virginia, Inc. trades as Anthem Blue Cross and Blue Shield in Virginia, and its service area is all of Virginia except for the City of Fairfax, the Town of Vienna, and the area east of State Route 123. In Wisconsin: Blue Cross Blue Shield of Wisconsin ("BCBSWi"), which underwrites or administers the PPO and indemnity policies; Compcare Health Services Insurance Corporation ("Compcare"), which underwrites or administers the HMO policies; and Compcare and BCBSWi collectively, which underwrite or administer the POS policies. Independent licensees of the Blue Cross and Blue Shield Association. ® ANTHEM is a registered trademark of Anthem Insurance Companies, Inc. The Blue Cross and Blue Shield names and symbols are registered marks of the Blue Cross and Blue Shield Association. Use of the Anthem Web sites constitutes your agreement with our Terms of Use