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Website Technical Support

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The Anthem Web Support Help Desk can assist you with technical or website issues with MyAnthem and other anthem.com applications.  
NOTE: Remember to turn off pop-up blockers (for example, the pop-up blockers included with the GoogleTM and Yahoo!® toolbars) when logging in to MyAnthem and other anthem.com applications.  
For technical or website issues, please contact the Anthem Web Support Help Desk:  

Phone: 888-268-4361

For non-technical issues (including membership changes, claims, or benefits questions), please dial the customer service number on your Member ID Card.  
 
Website Technical Support FAQ:
I am seeing information that does not pertain to me.
I am seeing blank pages, or clicking a link and nothing happens.
I am unable to see my son’s/daughter’s/husband’s/wife’s insurance information.
I still need help. Who should I call?
 
I am seeing information that does not pertain to me.  
If you are trying to view our ‘Members’ website and are seeing information that pertains to visitors, brokers, providers, or employers, please return to our home page. Once there, please click the blue ‘Members’ button on the left side of the web page, then proceed as you like. Clicking on 'Members' will ensure that our website displays the information that pertains to you.  
 
I am seeing blank pages, or clicking a link and nothing happens.  
If pages are showing up blank, or not displaying information properly, or, you click a link and nothing happens, your browser could be set up to block cookies or pop-up windows, and our website may not display correctly. Please disable all pop-up blockers, and change your browser's privacy setting to allow 3rd party cookies; then close your browser, reopen it, and try again.  
Additionally, if you click a link on a web page before the page is loaded, the link may not be active. Please let an entire page load before clicking any links.  
 
I am unable to see my son’s/daughter’s/husband’s/wife’s insurance information.  
Due to privacy laws, all members 18 and over must register with their own user name and password to view their insurance information, whether or not they are the policy holder. This applies to all adults on a policy, including adult children and spouses of the policy holder.  
 
I still need help. Who should I call?  
For help with your policy coverage or claims, please dial the customer service number on your insurance membership card. Technical support agents are unable to assist with policy coverage or claims information. For Anthem.com technical support, dial 888-268-4361 between 8 a.m. and 8 p.m. Eastern time, Monday through Friday. 
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Anthem Blue Cross and Blue Shield is the trade name of: In Colorado Rocky Mountain Hospital and Medical Service, Inc. HMO products underwritten by HMO Colorado, Inc. In Connecticut: Anthem Health Plans, Inc. In Indiana: Anthem Insurance Companies, Inc. In Kentucky: Anthem Health Plans of Kentucky, Inc. In Maine: Anthem Health Plans of Maine, Inc. In Missouri (excluding 30 counties in the Kansas City area): RightCHOICE® Managed Care, Inc. (RIT), Healthy Alliance® Life Insurance Company (HALIC), and HMO Missouri, Inc. RIT and certain affiliates administer non-HMO benefits underwritten by HALIC and HMO benefits underwritten by HMO Missouri, Inc. RIT and certain affiliates only provide administrative services for self-funded plans and do not underwrite benefits. In Nevada: Rocky Mountain Hospital and Medical Service, Inc. HMO products underwritten by HMO Colorado, Inc., dba HMO Nevada. In New Hampshire: Anthem Health Plans of New Hampshire, Inc. In Ohio: Community Insurance Com pany. In Virginia: Anthem Health Plans of Virginia, Inc. trades as Anthem Blue Cross and Blue Shield in Virginia, and its service area is all of Virginia except for the City of Fairfax, the Town of Vienna, and the area east of State Route 123. In Wisconsin: Blue Cross Blue Shield of Wisconsin ("BCBSWi"), which underwrites or administers the PPO and indemnity policies; Compcare Health Services Insurance Corporation ("Compcare"), which underwrites or administers the HMO policies; and Compcare and BCBSWi collectively, which underwrite or administer the POS policies. Independent licensees of the Blue Cross and Blue Shield Association. ® ANTHEM is a registered trademark of Anthem Insurance Companies, Inc. The Blue Cross and Blue Shield names and symbols are registered marks of the Blue Cross and Blue Shield Association. Use of the Anthem Web sites constitutes your agreement with our Terms of Use