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Anthem Blue Cross : Resource Library for Office Improvements

Resource Library for Office Improvements

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Welcome to the Anthem Blue Cross Resource Library for Office Improvements 
Dealing with the concerns of a large number of patients can be difficult and taxing at times. As such, we would like to suggest some potential educational solutions to clinician-patient communication and service-type issues that you may encounter with your patient population.  
 
Communication: 
The Physician Assessment and Clinical Education Program (UCSD PACE) program, “Clinician-Patient Communication Course”
The Case Western Reserve University School of Medicine CME, “Intensive Course in Physician Communication”
The American Academy on Communication in Healthcare (AACH)
Caring for Diverse Populations
Better Communication Better Care
 
Behavioral Skill Building:  
How to handle saying no to the customer:

Reference: Archives of Internal Medicine, “Getting to “NO”

American Medical News

Stress Modification:

Physicians Practice, “A Stress-Reduction Guide That Works”

The Doctors’ Page

Center for Mindfulness in Medicine, Health Care, and Society, Univ. of MA, Medical School

Texas Medical Association: Stress Management for Physicians

California Medical Association, “Asking for help is one of the most difficult and heroic things you can do”

 
Changing the Environment: 
PubMed.gov, “The Family Doctors’ Work Environment—Time for a Change”

The Online Journal of Issues in Nursing, “Combating Disruptive Behaviors: Strategies to Promote a Healthy Work Environment”

Secrets of Physician Satisfaction

 

® Anthem is a registered trademark. ® The Blue Cross name and symbol are registered marks of the Blue Cross Association © 2011 Anthem Blue Cross.

Anthem Blue Cross is the trade name of Blue Cross of California. Anthem Blue Cross and Anthem Blue Cross Life and Health Insurance Company are independent licensees of the Blue Cross Association.