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Anthem Blue Cross : Customer Service Directory

Customer Service Directory

PW_A122338

Table of Contents 
Customer Service for your Medical Plan
Customer Service for Members Enrolled in the California Major Risk Medical Insurance Program (MRMIP)
Customer Service for Members Enrolled in the Access for Infants and Mothers (AIM) Program
Customer Service for Your Dental Contract
Customer Service for Blue View Vision
Customer Service for your Prescription Drugs Purchased at a Pharmacy
Customer Service for your Prescription Drugs Purchased through Home Delivery
Customer Service for HealthyCheck Program
Customer Service to Obtain Utilization Approvals and Pre-service Review for Certain Medical Procedures
 
Customer Service for your Medical Plan 
Any questions related to your medical coverage should be directed to the Customer Service Department. 
Two ways to contact us! 
Call us Toll-Free at (800) 333-0912

Monday through Friday

8:30am to 7:00pm

Saturday and Sunday

Closed

 
Mail claim forms and other types of correspondence to:

Anthem Blue Cross

P.O. Box 60007

Los Angeles, CA 90060-0007

 
Mail contract payments WITH payment coupon to:

Anthem Blue Cross

P.O. Box 54010

Los Angeles, CA 90054-0010

 
Mail contract payments WITHOUT payment coupon to:

Anthem Blue Cross

P.O. Box 9051

Oxnard, CA 93031-9051

 
also see:  
 
Customer Service for Members Enrolled in the California Major Risk Medical Insurance Program (MRMIP) 
The California Major Risk Medical Insurance Program (MRMIP) is an innovative state program developed to provide health insurance for Californians who are unable to obtain coverage. Any questions related to this medical contract should be directed to the Major Risk Customer Service Department.  
Two ways to contact us! 
Call us Toll-Free at (877)687-0549

Monday through Friday

8:30am to 7:00pm

Saturday and Sunday

Closed

 
Mail claim forms and other types of correspondence to

Anthem Blue Cross

PO BOX 60007

Oxnard, CA 90060-0007

 
Customer Service for Members Enrolled in the Access for Infants and Mothers (AIM) Program 
Access for Infants and Mothers (AIM) is a state program that provides health insurance for pregnant women who meet the eligibility requirements. Their newborns are covered by the Healthy Families Program. Any questions related to this medical contract should be directed to the AIM Customer Service Department.  
Two ways to contact us! 
Call us Toll-Free at (877)687-0549

Monday through Friday

8:30am to 7:00pm

Saturday and Sunday

Closed

 
Mail claim forms and other types of correspondence to

Anthem Blue Cross

P.O. Box 60007

Oxnard, CA 90060-0007

 
Customer Service for Spanish-Speaking Members 
Anthem Blue Cross has a dedicated toll-free phone number for Spanish-speaking members.

(800) 777-2287

Monday through Friday

8:30am to 7:00pm

Saturday and Sunday

Closed

 
Customer Service for Chinese-Speaking Members 
Anthem Blue Cross has a dedicated toll-free phone number for Chinese-speaking members.

(888) 888-8368

Monday through Friday

8:30am to 7:00pm

Saturday and Sunday

Closed

 
Customer Service for Your Dental Contract 
Any questions related to your dental coverage should be directed to the Customer Service Department. 
Two ways to contact us! 
Call us Toll-Free at (888) 209-7852

Monday through Thursday

8:00am to 7:00pm

Friday: 5:00am to 5:00pm

Saturday and Sunday

Closed

 
Mail claim forms and other types of correspondence to

Anthem Dental Services

P.O. Box 9066

Oxnard, CA 93031

 
Customer Service for the Blue View Vision Member Services 
The Blue View Vision plan offers comprehensive vision benefits to enrolled members. This program may or may not be included in your Blue Cross coverage. To check your plan benefits or to locate a vision care provider near you, contact the Blue View Vision member services office.  
866-723-0515 
Monday- Saturday: 5 a.m.- 8 p.m. PT. 
Sunday: 8 a.m.- 5 p.m. PT. 
 
Customer Service for your Prescription Drugs Purchased at a Pharmacy 
Any questions related to your prescription drugs you purchase from a pharmacy should be directed to the Anthem Blue Cross’ prescription drug plan. 
Two ways to contact us! 
Call us Toll-Free at (800) 700-2533

Monday through Friday

5:00am to 10:00pm (Pacific Time)

Saturday and Sunday

6:00am to 3:00pm

 
Mail correspondence to

Anthem Blue Cross

P.O. Box 4165

Woodland Hills, CA 91365-4165

 

Mail the prescription drug claim form to the address listed on the form. To obtain a prescription drug claim form, visit the Express Scripts website after login to your health plan site. Click the link in the Refill a Prescription section after login. On the Express Scripts site, you can obtain this form from the Printable Forms section.

 
Customer Service for your Prescription Drugs Purchased through Home Delivery 
Any questions related to your prescription drugs you obtain through Anthem Blue Cross’ prescription drug plan should be directed to Customer Service. 
Two ways to contact them! 
Call them Toll-Free at (866) 274-6825

Monday through Friday

5:00am to 7:00pm (Pacific Time)

Saturday

6:00am to 5:00pm

 

To obtain a home delivery order form, visit the Express Scripts website after login to your health plan site. Click the link in the Refill a Prescription section after login. On the Express Scripts site, you can obtain this form from the Printable Forms section.

 
HealthyCheck Program 
For information regarding the HealthyCheck Program and to find out if you are eligible, please consult your contract/evidence of coverage or call us at 1-800-274-WELL (9355).  
Hours of Operation:

Monday through Friday 8:30am to 5:00pm

Saturday and Sunday - Closed

Mail all types of correspondence to:

Anthem Blue Cross

Attention: HealthyCheck Operations

PO Box 9078

Oxnard, CA 93031-9078

 
Customer Service to Obtain Utilization Approvals and Pre-service Review for Certain Medical Procedures 
For members enrolled in the Prudent Buyer Plans (PPO), please have your medical provider or physician contact the Managed Care service unit to obtain authorization for hospitalizations and certain medical procedures. 
(800) 274-7767 
Monday through Friday 
7:30am to 5:00pm 
Saturday and Sunday 
Closed 
For members enrolled in the CaliforniaCare Plans (HMO), your Primary Care Physician is the first person you should consult for medical care. He or she is responsible for providing you with primary medical care, for determining when you need referral care, and for authorizing emergency care. 
For members enrolled in MRMIP & AIM contact Customer service at (877) 273-4193 
 

® Anthem is a registered trademark. ® The Blue Cross name and symbol are registered marks of the Blue Cross Association © 2011 Anthem Blue Cross.

Anthem Blue Cross is the trade name of Blue Cross of California. Anthem Blue Cross and Anthem Blue Cross Life and Health Insurance Company are independent licensees of the Blue Cross Association.