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Free interpreter services are available to members enrolled in Anthem Blue Cross publicly funded programs.
Telephone Interpreters
During business hours, members and providers may call the Customer Care Center at (800) 407-4627. After-hours, call MedCall at (800) 224-0336.
 |  | Give the customer care associate the member’s ID number. |
| | Explain the need for an interpreter and state the language. |
| | Wait on the line while the connection is made. |
| | Once connected to the interpreter, the associate or MedCall nurse introduces the Blue Cross member, explains the reason for the call, and begins the dialogue. |
Face-to-Face Interpreters Including Sign Language
Members and providers may call the Customer Care Center at
(800) 407-4627 to schedule services during business hours. Seventy-two business hours are required to schedule services, and 24 business hours are required to cancel. Providers may also schedule by e-mailing
ssp.interpret@wellpoint.com. Registration with our secure e-mail is required. Please type “secure” in the subject line.
TTY and Relay Services (for Members with Hearing Loss or Speech Impairment)
During business hours, call Blue Cross’ TTY line at (888) 757-6034.
Program Resources
| This 1-page brochure spells out the following phrase in 12 different languages: "If you need an interpreter, point to your language and we will call one for you. This service is free." |
| Includes a program description, tips for working with an interpreter, and a page in 12 languages that reads “One moment please while I call an interpreter. This service is free. |
| Request/Refusal Forms for Interpretive Services |
Language Assistance Program Notice
Provider medical groups (PMGs) and Independent Physician Associations (IPAs) that have delegated responsibilities, such as utilization management, should include Anthem Blue Cross’ State Sponsored Business language assistance notice with benefit-related communications to members.
