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Anthem Blue Cross : Member Services

Member Services

PW_A103460

Current customers should contact our Customer Service Department  
PFFS Members, click here for your member documents.
PPO Members, click here for your member documents.
HMO Members, click here for your member documents.
Part D Members, click here for your member documents.
 
MyAnthem Blue Cross
Custom Care Connection
Forever Fit
Blue View Vision
Discounts and Savings
 
 
MyAnthem Blue Cross
We know how important it is to find the information you need to make decisions about your health.  
Just register and log on to access your personal health information.  
Once you’re logged in, you can enjoy a more personalized experience. You’ll find health management programs, health news and tools that can give you the ability to make more informed health care decisions.  
And with convenient access 24/7, MyAnthem Blue Cross lets you interact with your health plan when it’s most convenient for you. You can find a doctor or hospital, print a temporary ID card, order a new ID card, view detailed benefits information, check a claim status, change a primary care physician, check the Anthem Blue Cross formulary (drug list) and refill a mail order prescription.  
You can also take control of your health with customized health tips and tools with MyHealth@Anthem Blue Cross®. You’ll find up-to-the-minute medical alerts and articles, health quizzes, online calculators and tools and resources to:  
Manage chronic and acute medical conditions
Test how much you know about common health problems
Determine your health risks using MyHealth Assessment
Stay fit with LEAP®, the Lifetime Exercise Adherence Program
Access online health centers
Participate in online communities and much, much more.
 
 
 
If you’ve got special medical needs, we’re right by your side with Custom Care Connection
Custom Care Connection is our special program for Medicare Advantage members who have complex medical issues that need addressing. By moving beyond traditional ways of managing a member’s health, this program combines the best of technology with the best in human connections.  
It’s simple — our focus is on you, not just your medical conditions. We’ll get to know you and your goals and then help customize a Care Plan for you that includes respecting your wishes, culture and background. Your Custom Care Connection nurse manager will help coordinate your care and help you understand elements of your health, including coverage and medications, and provide educational information designed to help you make health care decisions as needed.  
 
 
Your gym membership is at no additional cost to you!
As an Anthem Blue Cross Medicare Advantage member, you get a gym membership to one of the nation’s leading fitness programs designed specifically for older adults.  
You can use of any participating locations across the nation. For members residing more than 15 miles outside of the participating fitness network, we also offer a self-directed at home program alternative to engage you in sustainable physical activity. Click on the link to learn more!  
Whether you’ve been exercising all your life, or feel this might be a good time to start, we’ve got a variety of programs for all fitness levels.  
Forever Fit is available with Blue Cross Senior Secure and Freedom Blue Plan.  
 
 
Blue View Vision self-service
You can see your Medicare Advantage vision benefits right online. Just log in to search for a provider, download out-of-network claim forms and much more!  This is available in California, Georgia, Connecticut, Colorado and Nevada.  
 
 
Discounts and Savings for you and your family members
The products and services described below are neither offered nor guaranteed under our contract with the Medicare program. In addition, they are not subject to the Medicare appeals process. Any disputes regarding these products and services may be subject to the plan’s grievance process.  
We can help you save on generic and brand-name prescription drugs  
When you’re a member of our Medicare Advantage or prescription drug plans you can save money on select brand-name and generic drugs by participating in our new Prescription Savings Program. This program is also available to members of our Medicare Advantage plans without Part D drug coverage. This program can also be used by household members that don’t have Anthem Blue Cross so they too can save on any brand name and generic prescriptions with no limit to the amount of use.  
You’ll be able to find these great savings practically anywhere with our network of over 53,000 participating pharmacies across the country including chain, independent and retail pharmacies. In fact, your current pharmacy is most likely part of our Prescription Savings Program pharmacy network. 
Save up to 20 percent or more on over 350 Dental Services  
Regular dental check ups can be as important as regular physical exams when it comes to keeping a watchful eye on your health. That’s why we want to help you keep dental care part of your whole healthy lifestyle.  
With your Medicare Advantage plan you can now enjoy savings of up to 20 percent or more on almost all dental services and procedures, whether your plan has dental coverage or not!  
You can enjoy special savings and discounts that support a healthy lifestyle through SpecialOffersSM.  
We want to give you every opportunity to be as healthy as possible. That’s why we’re making discounts available to you directly from providers of alternative medicine therapies and health products that are not covered under your health plan.  
Through SpecialOffersSM you can take a more active approach to your health care. Take a look at some of the types of services and savings you can take advantage of:  
Allergy Relief Products – Save 15 percent on mattress encasings, air filtration products, compressors and other products that can help relieve your allergy, asthma and sinus symptoms through National Allergy Supply.
Self Help Programs – Help yourself to a 30 percent discount on smoking cessation, stress management, alcohol management and other self-help programs through Self Help Works.
Medical ID Bracelets – Save 10 percent on medical ID bracelets that combine safety with style, and get free shipping.
LASIK Laser Vision Correction – Pay just $749 to $950 per eye or get a 15-20 percent discount on contact lenses with TruVisionTM.
Jenny Craig® – Join and receive a free 30-day trial, 50 percent off the On Track program and 20 percent off the Jenny Rewards program.
Weight Watchers® – Take $10 off a 3-month subscription to Weight Watchers online and take $10 off the at-home kits.
Alternative Service Providers – Get discounts on services from acupuncturists, massage therapists, nutritional counselors and more through American Specialty Health NetworksTM.
Health Products and Services — Save on thousands of health and wellness products including vitamins, herbal supplements, homeopathic remedies, sports nutrition products, health-related books and videos, yoga aids, skin-care items, and more.
Barnes and Noble – Browse barnesandnoble.com, an online bookstore of selected health and wellness titles, and save 5 percent on your order.
drugstore.com – Save 5 percent on health, beauty, wellness and personal care products, and receive free shipping on orders of $49 or more on products that can make a difference in your daily life.
HearPO – Get a 40 percent discount on audiology services, testing, and on hearing aids.
EyeMed – Up to 30 percent discount on eyeglasses, 25 percent discount off non-prescription sunglasses. Low prices on exams.
 
For specific information on all of these offers, you can go to our website or call the number on the back of your IC card.  
 
Vendors and offers are subject to change without prior notice. Anthem Blue Cross does not endorse and is not responsible for the products, services or information provided by the Special Offers vendors. Arrangements and discounts were negotiated between each vendor and us for the benefit of our members.  
 
 
Material Identification M0013_09_221, CMS Approved 09/25/2009  
Last Updated 9/25/2009  
 

® Anthem is a registered trademark. ® The Blue Cross name and symbol are registered marks of the Blue Cross Association © 2009 Anthem Blue Cross.

Anthem Blue Cross is the trade name of Blue Cross of California. Anthem Blue Cross and Anthem Blue Cross Life and Health Insurance Company are independent licensees of the Blue Cross Association.