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Common Questions


Not sure what you're looking for?
View the online brochure to help Learn
 How to contact us:
Prospective members should call:
7 days a week, 8 a.m. to 8 p.m.

State:

Medicare Advantage and
Medicare Supplement:

Part D:

TTY/TDD:

Colorado

1-855-306-4538

1-855-314-3043

711

Connecticut

1-855-306-4539

1-855-306-4539

711

Indiana

1-855-306-4541

1-855-317-8362

711

Kentucky

1-855-306-4542

1-855-317-8363

711

Maine

1-855-306-9351

1-855-317-8364

711

Missouri

1-855-306-9352

1-855-317-8365

711

Nevada

1-855-306-9354

1-855-317-8367

711

New Hampshire

1-855-306-9353

1-855-317-8366

711

Ohio

1-855-306-9356

1-855-317-8369

711

Virginia

1-855-306-9357

1-855-317-8370

711

Wisconsin

1-855-306-9358

1-855-317-8371

711

Current members should contact Customer Service for process or status questions or to file a verbal grievance:

Customer Service Hours for Medicare Advantage plans: 
Customer Service representatives are available to answer your call directly from 8 a.m. to 8 p.m., 7 days a week (except Thanksgiving and Christmas) from October 1 through February 14, and Monday through Friday (except holidays) from February 15 through September 30. Our automated system is available anytime for self-service options, including after hours, weekends, and holidays.

Medicare Advantage Plans:

States:

Toll Free:

TTY/TDD:

Address:

Anthem Medicare Preferred Standard (PPO)

Indiana

1-855-558-1438

711

P.O. Box 105187
Atlanta, GA 30348-5187

Anthem MediBlue Select (HMO) and Anthem Dual Advantage (HMO SNP)Indiana1-855-251-8827711P.O. Box 105187
Atlanta, GA 30348-5187
Anthem Medicare Preferred Standard (PPO)Kentucky1-855-690-7795

711

P.O. Box 105187
Atlanta, GA 30348-5187

Anthem Senior Advantage Value (HMO) and Anthem Dual Advantage (HMO SNP)

Kentucky

1-855-558-1439

711

P.O. Box 105187
Atlanta, GA 30348-5187

Anthem Medicare Preferred Standard (PPO) and Anthem Medicare Preferred Select (PPO)

Ohio1-855-690-7801

711

P.O. Box 105187
Atlanta, GA 30348-5187

Anthem Senior Advantage Basic (HMO), Anthem Senior Advantage Plus (HMO), and Anthem Dual Advantage (HMO SNP)

Ohio

1-855-690-7796

711

P.O. Box 105187
Atlanta, GA 30348-5187

Anthem Medicare Preferred Core (PPO)

Missouri

1-855-690-7798

711

P.O. Box 105187
Atlanta, GA 30348-5187

Anthem MediBlue Select (HMO) and Anthem Dual Advantage (HMO SNP)

 

Missouri1-855-251-8826

711

P.O. Box 105187
Atlanta, GA 30348-5187

Anthem Medicare Preferred Core (PPO)

Virginia

1-866-827-9866

711

P.O. Box 105187
Atlanta, GA 30348-5187

Anthem Medicare Preferred Core (PPO) and Anthem Medicare Preferred Standard (PPO)

Wisconsin1-855-690-7802711

P.O. Box 105187
Atlanta, GA 30348-5187

Anthem MediBlue Select (HMO) and Anthem Dual Advantage (HMO SNP)

Wisconsin

1-855-304-1774

711

P.O. Box 105187
Atlanta, GA 30348-5187

Blue Medicare Access Value (Regional PPO)

Indiana, Kentucky

1-800-467-1199

711

P.O. Box 105187
Atlanta, GA 30348-5187

Blue Medicare Access Value (Regional PPO)
Blue Medicare Access Classic (Regional PPO)

Ohio

1-800-467-1199

711

P.O. Box 105187
Atlanta, GA 30348-5187

Anthem MediBlue Value (HMO)
Anthem MediBlue Preferred Standard (PPO)

Connecticut

 

1-855-558-1437

711

P.O. Box 1407 Church Street Station
New York, NY 10008-1407

Anthem MediBlue Select (HMO) and Anthem Dual Advantage (HMO SNP)Connecticut1-866-673-4157

711

P.O. Box 1407 Church Street Station
New York, NY 10008-1407

Anthem MediBlue Select (HMO)New Hampshire1-855-310-2473711

P.O. Box 60007 Los Angeles, CA 90060-0007

Anthem Medicare Preferred Premier (PPO)New Hampshire1-855-304-1787711

P.O. Box 60007 Los Angeles, CA 90060-0007

Anthem Dual Advantage (HMO SNP)
Anthem MediBlue Select (HMO)

Maine1-855-310-2472711

P.O. Box 60007 Los Angeles, CA 90060-0007

Anthem Medicare Preferred Premier (PPO)Maine1-855-304-1785711

P.O. Box 60007 Los Angeles, CA 90060-0007

 

 

Current members should contact Customer Service for process or status questions or to file a verbal grievance:

Customer Service Hours for Medicare Part D plans: 
Customer Service representatives are available to answer your call directly from 8 a.m. to 8 p.m., 7 days a week (except Thanksgiving and Christmas) from October 1 through February 14, and Monday through Friday (except holidays) from February 15 through September 30. Our automated system is available anytime for self-service options, including after hours, weekends, and holidays.

Medicare Part D Plans:

States:

Toll Free:

TTY/TDD:

Address:

BlueMedicareRx (PDP) Plans

Colorado, Indiana, Kentucky, Maine, Missouri, Nevada, New Hampshire, Ohio, Virginia, Wisconsin

1-866-755-2776

711

P.O. Box 659403
San Antonio, TX 78265-9714

Customer Service Hours for Medicare Supplement Plans:

Plans:

State:

Medicare Supplement:

TTY/TDD:

Customer Care Hours of Operation:

All Plans

Colorado

1-844-660-0434

711

8:00 a.m. to 6:00 p.m. MST Monday - Friday

All Plans

Connecticut

1-800-633-6673

711

8:00 a.m. to 5:00 p.m. EST Monday - Friday

All Plans

Indiana

1-866-649-2033

711

8:00 a.m. to 6:00 p.m. EST Monday - Friday

All Plans

Kentucky

1-866-848-1057

711

8:00 a.m. to 6:00 p.m. EST Monday - Friday

All Plans

Maine

1-877-890-4507

711

8:00 a.m. to 5:00 p.m. EST Monday - Friday

All Plans

Missouri

1-866-490-6217

711

8:00 a.m. to 6:00 p.m. CST Monday - Friday

All Plans

Nevada

1-866-438-9969

711

8:00 a.m. to 6:00 p.m. PST Monday - Friday

All Plans

New Hampshire

1-877-396-5228

711

8:00 a.m. to 5:00 p.m. EST Monday - Friday

All Plans

Ohio

1-866-649-2037

711

8:00 a.m. to 6:00 p.m. EST Monday - Friday

All Plans

Virginia

1-800-451-0361

711

8:00 a.m. to 6:00 p.m. EST Monday - Friday

All Plans

Wisconsin

1-800-548-4455

711

7:00 a.m. to 6:00 p.m. CST Monday - Friday


Current members who wish to file written grievances for any of the  plans above:

The mailing address and fax number designated for receiving written grievances is:

Mailstop: OH0205-A537
4361 Irwin Simpson Rd
Mason, OH 45040


FAX (PPO and HMO Plans):  (888) 458-1406

FAX (PDP Plans):  (888) 458-1407

FAX (Plans for CT):  (866) 829-2393

Providers should call:
Please call the numbers listed below for process or status questions as well as Grievance & Appeals. 
Provider Service Hours are listed below.

Medicare Advantage Plans:

State(s):

Provider Toll Free:

FAX:

Grievances and Appeals Address

Anthem Medicare Preferred Standard (PPO)
Anthem Medicare Preferred Select (PPO)

Indiana, Kentucky, Ohio

1-888-290-9160
(Monday through Friday
8 a.m. to 6 p.m. ET)

1-877-799-4129

P.O. Box 105557
Atlanta, GA
30348-5557

Anthem Medicare Preferred Select (PPO)

Wisconsin

1-888-290-9160
(Monday through Friday
8 a.m. to 6 p.m. ET)

1-888-859-3046

P.O. Box 105557
Atlanta, GA
30348-5557

Anthem Medicare Preferred Core (PPO)

Missouri,

 

Wisconsin

1-855-690-7798

(Monday through Friday
8 a.m. to 6 p.m. CT, except holidays)

 

 

1-888-290-9160
(Monday through Friday
8 a.m. to 6 p.m. ET

1-877-799-4129

P.O. Box 105557
Atlanta, GA
30348-5557

Anthem Medicare Preferred Core (PPO)

Virginia

1-866-827-9866 (Monday through Friday
8 a.m. to 6 p.m. ET)

1-877-799-4129

P.O. Box 105557
Atlanta, GA
30348-5557

Anthem Senior Advantage Basic (HMO)
Anthem Senior Advantage Plus (HMO)

Ohio

1-888-290-9160
(Monday through Friday
8 a.m. to 6 p.m. ET)

1-800-376-0247

P.O. Box 105557
Atlanta, GA
30348-5557

Anthem Senior Advantage Value (HMO)

Kentucky

1-888-290-9160
(Monday through Friday
8 a.m. to 6 p.m. ET)

1-800-376-0247

P.O. Box 105557
Atlanta, GA
30348-5557

Blue Medicare Access Value (Regional PPO)

Indiana, Kentucky

1-888-290-9160
(Monday through Friday
8 a.m. to 6 p.m. ET)

1-800-376-0247

P.O. Box 105557
Atlanta, GA
30348-5557

Blue Medicare Access Value (Regional PPO)
Blue Medicare Access Classic (Regional PPO)

Ohio

1-888-290-9160
(Monday through Friday
8 a.m. to 6 p.m. ET)

1-800-376-0247

P.O. Box 105557
Atlanta, GA
30348-5557

Anthem MediBlue Value (HMO)
Anthem MediBlue Preferred Stantard (PPO)

Connecticut

1-866-673-4157
(Monday through Friday
8:30 a.m. to 5 p.m. ET)

N/A

P.O. Box 1407 Church Street Station
New York, NY
10008-1407

 

Providers can call Customer Service to submit an oral request for an organization determination, or submit a written request for an organization determination and mail it to:
Medicare Programs
3350 Peachtree Rd NE
Atlanta, GA 30326
Request forms can also be faxed to: 866-959-1537.