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Common Questions


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View the online brochure to help
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Contact us:

Looking to purchase a plan? Please select a state below if you are a prospective member. Licensed insurance agents are available 8 a.m. to 8 p.m. seven days a week to answer your questions:

State:

Medicare Advantage and
Medicare Supplement:

Medicare Part D:

TTY/TDD:

Colorado

1-855-306-4538

1-855-314-3043

711

Connecticut

1-855-306-4539

1-855-306-4539

711

Indiana

1-855-306-4541

1-855-317-8362

711

Kentucky

1-855-306-4542

1-855-317-8363

711

Maine

1-855-306-9351

1-855-317-8364

711

Missouri

1-855-306-9352

1-855-317-8365

711

Nevada

1-855-306-9354

1-855-317-8367

711

New Hampshire

1-855-306-9353

1-855-317-8366

711

Ohio

1-855-306-9356

1-855-317-8369

711

Virginia

1-855-306-9357

1-855-317-8370

711

Wisconsin

1-855-306-9358

1-855-317-8371

711

Are you an existing member? You should contact Customer Service for process or status questions or to file a verbal grievance.

Are you an existing member with a Medicare Advantage plan or Medicare Part D plan?

  • You should contact Customer Service for process or status questions or to file a verbal grievance.
  • Customer Service representatives are available to answer your call directly from 8 a.m. to 8 p.m., 7 days a week (except Thanksgiving and Christmas) from October 1 through February 14, and Monday through Friday (except holidays) from February 15 through September 30. Our automated system is available anytime for self-service options, including after hours, weekends, and holidays.

Customer Service for Medicare Advantage Plans:

States:

Call Us:

TTY/TDD:

Write Us:

Anthem MediBlue Plus (HMO), Anthem MediBlue Select (HMO), and Anthem MediBlue Dual Advantage (HMO SNP)

Connecticut

1-866-673-4157

711

P.O. Box 1407 Church Street Station
New York, NY 10008-1407

Anthem MediBlue Plus (HMO) plan and Anthem MediBlue Dual Advantage (HMP SNP)

Colorado

1-855-310-2473

711

P.O. Box 60007 Los Angeles, CA 90060-0007

Anthem Medicare Access (PPO)

Indiana

1-855-558-1438

711

P.O. Box 105187
Atlanta, GA 30348-5187

Anthem MediBlue Plus (HMO) and Anthem MediBlue Dual Advantage (HMO SNP)

Indiana

1-855-251-8827

711

P.O. Box 105187
Atlanta, GA 30348-5187

Anthem MediBlue Access (Regional PPO)

Indiana, Kentucky

1-800-467-1199

711

P.O. Box 105187
Atlanta, GA 30348-5187

Anthem MediBlue Plus (HMO) and Anthem MediBlue Dual Advantage (HMO SNP)

Kentucky

1-855-558-1439

711

P.O. Box 105187
Atlanta, GA 30348-5187

Anthem MediBlue Access (PPO)

Kentucky

1-855-690-7795

711

P.O. Box 105187
Atlanta, GA 30348-5187

Anthem MediBlue Plus (HMO) and Anthem MediBlue Dual Advantage (HMO SNP)

Maine

1-855-310-2472

711

P.O. Box 60007 Los Angeles, CA 90060-0007

Anthem MediBlue Access (PPO)

Maine

1-855-304-1785

711

P.O. Box 60007 Los Angeles, CA 90060-0007

Anthem MediBlue Plus (HMO) and Anthem MediBlue Dual Advantage (HMO SNP) plans

Missouri

1-855-251-8826

711

P.O. Box 105187
Atlanta, GA 30348-5187

Anthem MediBlue Access (PPO)

Missouri

1-855-690-7798

711

P.O. Box 105187
Atlanta, GA 30348-5187

Anthem MediBlue Plus (HMO) and Anthem MediBlue Coordination Plus (HMO)

New Hampshire

1-855-310-2473

711

P.O. Box 60007 Los Angeles, CA 90060-0007

Anthem MediBlue Access (PPO)

New Hampshire

1-855-304-1787

711

P.O. Box 60007 Los Angeles, CA 90060-0007

Anthem MediBlue Access (PPO) and Anthem MediBlue Access  Enhanced (PPO)

Ohio

1-855-690-7801

711

P.O. Box 105187
Atlanta, GA 30348-5187

Anthem MediBlue Essential (HMO), Anthem MediBlue Plus (HMO), Anthem MediBlue Connect (HMO), and Anthem MediBlue Dual Advantage (HMO SNP)

Ohio

1-855-690-7796

711

P.O. Box 105187
Atlanta, GA 30348-5187

Anthem MediBlue Access Core (Regional PPO) and  Anthem MediBlue Access (Regional PPO)

Ohio

1-800-467-1199

711

P.O. Box 105187
Atlanta, GA 30348-5187

Anthem MediBlue Access (PPO)

Virginia

1-866-827-9866

711

P.O. Box 105187
Atlanta, GA 30348-5187

Anthem MediBlue Local (HMO), Anthem MediBlue COPD (HMO SNP),
Anthem MediBlue Diabetes (HMO SNP), Anthem MediBlue Smart Fit (HMO), and Anthem MediBlue Care To You (HMO SNP)

Virginia

1-888-326-3584

711

 

Anthem Medicare Preferred Core (PPO) and Anthem Medicare Preferred Standard (PPO)

Wisconsin

1-855-690-7802

711

P.O. Box 105187
Atlanta, GA 30348-5187

Anthem MediBlue Select (HMO) and Anthem Dual Advantage (HMO SNP)

Wisconsin

1-855-304-1774

711

P.O. Box 105187
Atlanta, GA 30348-5187

 

Current members should contact Customer Service for process or status questions or to file a verbal grievance:

Customer Service Hours for Medicare Part D plans: 
Customer Service representatives are available to answer your call directly from 8 a.m. to 8 p.m., 7 days a week (except Thanksgiving and Christmas) from October 1 through February 14, and Monday through Friday (except holidays) from February 15 through September 30. Our automated system is available anytime for self-service options, including after hours, weekends, and holidays.

Customer Service for Medicare Part D Plans:

States:

Call Us:

TTY/TDD:

Write Us:

BlueMedicareRx (PDP) Plans

Colorado, Indiana, Kentucky, Maine, Missouri, Nevada, New Hampshire, Ohio, Virginia, Wisconsin

1-866-755-2776

711

P.O. Box 659403
San Antonio, TX 78265-9714

Customer Service Hours for Medicare Supplement Plans:

Medicare Supplement Plans:

State:

Call Us:

TTY/TDD:

Hours of Operation:

All Plans

Colorado

1-844-660-0434

711

8:00 a.m. to 6:00 p.m. MST Monday - Friday

All Plans

Connecticut

1-800-633-6673

711

8:00 a.m. to 5:00 p.m. EST Monday - Friday

All Plans

Indiana

1-866-649-2033

711

8:00 a.m. to 6:00 p.m. EST Monday - Friday

All Plans

Kentucky

1-866-848-1057

711

8:00 a.m. to 6:00 p.m. EST Monday - Friday

All Plans

Maine

1-877-890-4507

711

8:00 a.m. to 5:00 p.m. EST Monday - Friday

All Plans

Missouri

1-866-490-6217

711

8:00 a.m. to 6:00 p.m. CST Monday - Friday

All Plans

Nevada

1-866-438-9969

711

8:00 a.m. to 6:00 p.m. PST Monday - Friday

All Plans

New Hampshire

1-877-396-5228

711

8:00 a.m. to 5:00 p.m. EST Monday - Friday

All Plans

Ohio

1-866-649-2037

711

8:00 a.m. to 6:00 p.m. EST Monday - Friday

All Plans

Virginia

1-800-451-0361

711

8:00 a.m. to 6:00 p.m. EST Monday - Friday

All Plans

Wisconsin

1-800-548-4455

711

7:00 a.m. to 6:00 p.m. CST Monday - Friday


Current members who wish to file written grievances for any of the Medicare Advantage or Medicare Part D plans should fax us or write to us:

Appeals and Grievances

Fax Us:

Write Us:

Medicare Advantage HMO, HMO SNP, PPO

Medicare Part D

Plans for CT(866) 829-2393

1-888-458-1406

1-888-458-1407

Appeals and Grievances
Mailstop: OH0205-A537
4361 Irwin Simpson Rd
Mason, OH 45040

Are you a provider? Please call the numbers listed below for process or status questions as well as Grievance & Appeals. The hours of operation are listed below.

Medicare Advantage Plans:

State(s):

Call Us:

Fax Us:

Grievances and Appeals Address

Anthem Medicare Preferred Standard (PPO)
Anthem Medicare Preferred Select (PPO)

Indiana, Kentucky, Ohio

1-888-290-9160
(Monday through Friday
8 a.m. to 6 p.m. ET)

1-877-799-4129

P.O. Box 105557
Atlanta, GA
30348-5557

Anthem Medicare Preferred Select (PPO)

Wisconsin

1-888-290-9160
(Monday through Friday
8 a.m. to 6 p.m. ET)

1-888-859-3046

P.O. Box 105557
Atlanta, GA
30348-5557

Anthem Medicare Preferred Core (PPO)

Missouri,

 

Wisconsin

1-855-690-7798

(Monday through Friday
8 a.m. to 6 p.m. CT, except holidays)

 

 

1-888-290-9160
(Monday through Friday
8 a.m. to 6 p.m. ET

1-877-799-4129

P.O. Box 105557
Atlanta, GA
30348-5557

Anthem Medicare Preferred Core (PPO)

Virginia

1-866-827-9866 (Monday through Friday
8 a.m. to 6 p.m. ET)

1-877-799-4129

P.O. Box 105557
Atlanta, GA
30348-5557

Anthem Senior Advantage Basic (HMO)
Anthem Senior Advantage Plus (HMO)

Ohio

1-888-290-9160
(Monday through Friday
8 a.m. to 6 p.m. ET)

1-800-376-0247

P.O. Box 105557
Atlanta, GA
30348-5557

Anthem Senior Advantage Value (HMO)

Kentucky

1-888-290-9160
(Monday through Friday
8 a.m. to 6 p.m. ET)

1-800-376-0247

P.O. Box 105557
Atlanta, GA
30348-5557

Blue Medicare Access Value (Regional PPO)

Indiana, Kentucky

1-888-290-9160
(Monday through Friday
8 a.m. to 6 p.m. ET)

1-800-376-0247

P.O. Box 105557
Atlanta, GA
30348-5557

Blue Medicare Access Value (Regional PPO)
Blue Medicare Access Classic (Regional PPO)

Ohio

1-888-290-9160
(Monday through Friday
8 a.m. to 6 p.m. ET)

1-800-376-0247

P.O. Box 105557
Atlanta, GA
30348-5557

Anthem MediBlue Value (HMO)
Anthem MediBlue Preferred Stantard (PPO)

Connecticut

1-866-673-4157
(Monday through Friday
8:30 a.m. to 5 p.m. ET)

N/A

P.O. Box 1407 Church Street Station
New York, NY
10008-1407

 

Providers can call Customer Service to submit an oral request for an organization determination, or submit a written request for an organization determination and mail it to:
Medicare Programs
3350 Peachtree Rd NE
Atlanta, GA 30326
Request forms can also be faxed to: 866-959-1537.