Welcome,

Last Visit:

To protect account security, you have only 3 remaining attempts before we temporarily lock your account. Please try again, or select the link for forgotten username or password. If additional assistance is needed, you may call us at <1-866-755-2680>. We're sorry, but your account is now locked. To unlock your account, select the link for forgotten username or password. If additional assistance is needed, you may call us at <1-866-755-2680>.
Login Secure Login
The username and password you entered do not match our records. Please try again.
Forgot Username or Password ?
Alternative languages:
No Items in Cart shopping cart
Need Help Choosing A Plan?
Please enter your
zip code to view
the phone number
for your state.
You may enter the zip
code on the screen
to the left of this
message (if available)

We can call you at your convenience
Have a customer Service Representative Call Me Application ID Number:
We are happy to give you a call. What telephone number is best to reach you? * Required Fields
*
( ) -
*
*
*
* When is the best time to call?
Please note our regular business hours are: M-F 8am-8pm EST
Select a day and Time
Have an Agent Call Me - Confirmation Your request has been sent. An agent will be contacting you shortly.

Common Questions


Not sure what you're looking for?
View the online brochure to help Learn
How to contact us:
Prospective members should call:
7 days a week, 8 a.m. to 8 p.m.

State:

Medicare Advantage and
Medicare Supplement:

Part D:

TTY/TDD:

Colorado

1-855-306-4538

1-855-314-3043

711

Connecticut

1-855-306-4539

N/A

711

Indiana

1-855-306-4541

1-855-317-8362

711

Kentucky

1-855-306-4542

1-855-317-8363

711

Maine

1-855-306-9351

1-855-317-8364

711

Missouri

1-855-306-9352

1-855-317-8365

711

Nevada

1-855-306-9354

1-855-317-8367

711

New Hampshire

1-855-306-9353

1-855-317-8366

711

Ohio

1-855-306-9356

1-855-317-8369

711

Virginia

1-855-306-9357

1-855-317-8370

711

Wisconsin

1-855-306-9358

1-855-317-8371

711

Current members should contact Customer Service for process or status questions or to file a verbal grievance:

Customer Service Hours for Medicare Advantage plans: 
Customer Service representatives are available to answer your call directly from 8 a.m. to 8 p.m., 7 days a week (except Thanksgiving and Christmas) from October 1 through February 14, and Monday through Friday (except holidays) from February 15 through September 30. Our automated system is available anytime for self-service options, including after hours, weekends, and holidays.

Medicare Advantage Plans:

States:

Toll Free:

TTY/TDD:

Address:

Anthem Medicare Preferred Standard (PPO)
Anthem Medicare Preferred Select (PPO)

Indiana, Kentucky, Ohio

1-800-467-1199

711

P.O. Box 105187
Atlanta, GA 30348-5187

Anthem Medicare Preferred Select (PPO)

Wisconsin

1-800-467-1199

711

P.O. Box 105187
Atlanta, GA 30348-5187

Anthem Medicare Preferred Core (PPO)

Missouri, Wisconsin

1-800-467-1199

711

P.O. Box 105187
Atlanta, GA 30348-5187

Anthem Medicare Preferred Standard (PPO)
Anthem Medicare Preferred Premier (PPO)

Virginia

1-866-827-9866

711

P.O. Box 105187
Atlanta, GA 30348-5187

Anthem Senior Advantage Basic (HMO)
Anthem Senior Advantage Value (HMO)
Anthem Senior Advantage Plus (HMO)

Ohio

1-800-467-1199

711

P.O. Box 105187
Atlanta, GA 30348-5187

Anthem Senior Advantage Value (HMO)

Kentucky

1-800-467-1199

711

P.O. Box 105187
Atlanta, GA 30348-5187

BlueMedicare Access Standard (Regional PPO)
Blue Medicare Access Value (Regional PPO)

Indiana, Kentucky

1-800-467-1199

711

P.O. Box 105187
Atlanta, GA 30348-5187

Blue Medicare Access Value (Regional PPO)
Blue Medicare Access Classic (Regional PPO)

Ohio

1-800-467-1199

711

P.O. Box 105187
Atlanta, GA 30348-5187

Anthem MediBlue Value (HMO)
Anthem MediBlue Preferred Standard (PPO)

Connecticut

 

1-866-673-4157

711

P.O. Box 1407 Church Street Station
New York, NY 10008-1407

Current members should contact Customer Service for process or status questions or to file a verbal grievance:

Customer Service Hours for Medicare Part D plans: 
Customer Service representatives are available to answer your call directly from 8 a.m. to 8 p.m., 7 days a week (except Thanksgiving and Christmas) from October 1 through February 14, and Monday through Friday (except holidays) from February 15 through September 30. Our automated system is available anytime for self-service options, including after hours, weekends, and holidays.

Medicare Part D Plans:

States:

Toll Free:

TTY/TDD:

Address:

BlueMedicareRx (PDP) Plans

Colorado, Indiana, Kentucky, Maine, Missouri, Nevada, New Hampshire, Ohio, Virginia, Wisconsin

1-866-755-2776

711

P.O. Box 659403
San Antonio, TX 78265-9714

Customer Service Hours for Medicare Supplement Plans:

Plans:

State:

Medicare Supplement:

TTY/TDD:

Customer Care Hours of Operation:

All Plans

Colorado

1-866-438-9969

711

8:00 a.m. to 6:00 p.m. PST Monday - Friday

All Plans

Connecticut

1-800-633-6673

711

8:00 a.m. to 5:00 p.m. EST Monday - Friday

All Plans

Indiana

1-866-649-2033

711

8:00 a.m. to 6:00 p.m. EST Monday - Friday

All Plans

Kentucky

1-866-848-1057

711

8:00 a.m. to 6:00 p.m. EST Monday - Friday

All Plans

Maine

1-877-890-4507

711

8:00 a.m. to 5:00 p.m. EST Monday - Friday

All Plans

Missouri

1-866-490-6217

711

8:00 a.m. to 6:00 p.m. CST Monday - Friday

All Plans

Nevada

1-866-438-9969

711

8:00 a.m. to 6:00 p.m. PST Monday - Friday

All Plans

New Hampshire

1-877-396-5228

711

8:00 a.m. to 5:00 p.m. EST Monday - Friday

All Plans

Ohio

1-866-649-2037

711

8:00 a.m. to 6:00 p.m. EST Monday - Friday

All Plans

Virginia

1-800-451-0361

711

8:00 a.m. to 6:00 p.m. EST Monday - Friday

All Plans

Wisconsin

1-800-548-4455

711

7:00 a.m. to 6:00 p.m. CST Monday - Friday


Current members who wish to file written grievances for any of the  plans above:

The mailing address and fax number designated for receiving written grievances is:

Mailstop: OH0205-A537
4361 Irwin Simpson Rd
Mason, OH 45040


FAX (PPO and HMO Plans):  (888) 458-1406

FAX (PDP Plans):  (888) 458-1407

FAX (Plans for CT):  (866) 829-2393

Providers should call:
Please call the numbers listed below for process or status questions as well as Grievance & Appeals. 
Provider Service Hours are listed below.

Medicare Advantage Plans:

State(s):

Provider Toll Free:

FAX:

Grievances and Appeals Address

Anthem Medicare Preferred Standard (PPO)
Anthem Medicare Preferred Select (PPO)

Indiana, Kentucky, Ohio

1-888-290-9160
(Monday through Friday
8 a.m. to 6 p.m. ET)

1-800-376-0247

P.O. Box 105557
Atlanta, GA
30348-5557

Anthem Medicare Preferred Select (PPO)

Wisconsin

1-888-290-9160
(Monday through Friday
8 a.m. to 6 p.m. ET)

1-888-859-3046

P.O. Box 105557
Atlanta, GA
30348-5557

Anthem Medicare Preferred Core (PPO)

Missouri, Wisconsin

1-888-290-9160
(Monday through Friday
8 a.m. to 6 p.m. ET

1-888-859-3046

P.O. Box 105557
Atlanta, GA
30348-5557

Anthem Medicare Preferred Standard (PPO)
Anthem Medicare Preferred Premier (PPO)

Virginia

1-888-290-9160
(Monday through Friday
8 a.m. to 6 p.m. ET)

1-800-376-0247

P.O. Box 105557
Atlanta, GA
30348-5557

Anthem Senior Advantage Basic (HMO)
Anthem Senior Advantage Value (HMO)
Anthem Senior Advantage Plus (HMO)

Ohio

1-888-290-9160
(Monday through Friday
8 a.m. to 6 p.m. ET)

1-800-376-0247

P.O. Box 105557
Atlanta, GA
30348-5557

Anthem Senior Advantage Value (HMO)

Kentucky

1-888-290-9160
(Monday through Friday
8 a.m. to 6 p.m. ET)

1-800-376-0247

P.O. Box 105557
Atlanta, GA
30348-5557

BlueMedicare Access Standard (Regional PPO)
Blue Medicare Access Value (Regional PPO)

Indiana, Kentucky

1-888-290-9160
(Monday through Friday
8 a.m. to 6 p.m. ET)

1-800-376-0247

P.O. Box 105557
Atlanta, GA
30348-5557

Blue Medicare Access Value (Regional PPO)
Blue Medicare Access Classic (Regional PPO)

Ohio

1-888-290-9160
(Monday through Friday
8 a.m. to 6 p.m. ET)

1-800-376-0247

P.O. Box 105557
Atlanta, GA
30348-5557

Anthem MediBlue Value (HMO)
Anthem MediBlue Preferred Stantard (PPO)

Connecticut

1-866-673-4157
(Monday through Friday
8:30 a.m. to 5 p.m. ET)

N/A

P.O. Box 1407 Church Street Station
New York, NY
10008-1407