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Help for Members Impacted by Earthquake in Alaska

December 07, 2018

We’re taking steps to help our Alaska members impacted by the earthquake in Alaska. If you’re affected and live in one of the ZIP codes listed below, here’s what you should know:

  • If you’re on an Anthem prescription drug plan you can refill lost or damaged prescriptions at any pharmacy now. This also applies to members who are emergency personnel activated by their state and local agency who do not reside in the impacted county.
  • If you use a mail order pharmacy you can update your address information by calling Member Services.
  • Time limits for prior authorization, pre-certification or referral requirements will be relaxed — there will be no late penalties.
  • You and your doctors are being given more time to file claims, if needed.
  • You can get emergency or urgent care services by doctors and hospitals, even if they’re not in your plan network — and claims will be paid as if they’re in your network.

Relaxed guidelines are effective from November 30, 2018 through December 30, 2018. They apply to members with Anthem group or Individual and family plans who live in the ZIP codes listed below. They do not apply to Medicare, Medicaid or Federal Employees Health Benefits Program members. These programs have specific guidelines.

Relaxed benefits apply for members who live in the following ZIP codes:

  • 99501
  • 99502
  • 99503
  • 99504
  • 99507
  • 99508
  • 99509
  • 99511
  • 99514
  • 99515
  • 99516
  • 99517
  • 99518
  • 99520
  • 99521
  • 99522
  • 99523
  • 99524
  • 99540
  • 99556
  • 99567
  • 99568
  • 99577
  • 99586
  • 99587
  • 99588
  • 99603
  • 99610
  • 99611
  • 99613
  • 99623
  • 99625
  • 99627
  • 99629
  • 99631
  • 99639
  • 99645
  • 99654
  • 99664
  • 99669
  • 99670
  • 99672
  • 99676
  • 99682
  • 99683
  • 99686
  • 99687
  • 99688
  • 99701
  • 99702
  • 99703
  • 99704
  • 99705
  • 99709
  • 99712
  • 99723
  • 99729
  • 99737
  • 99743
  • 99750
  • 99755
  • 99780
  • 99835

If you need additional support, call the Member Services number on your ID card or select Customer Support on this website.

We hope you and your loved ones stay safe.