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Help for Members Impacted by Wildfires in California

July 26, 2021

We are making temporary changes to health plan benefits to provide relief for members who must leave their homes due to the effects of the current wildfire emergency.

  • For members who live in Alpine, Butte, Lassen, and Plumas counties, these changes are in effect from July 23, 2021, through August 21, 2021. (Note: This is an extension for Lassen and Plumas counties. Their original effective dates were July 16, 2021, through August 14, 2021.)
  • For members who live in Siskiyou County, these changes are in effect from July 16, 2021, through August 14, 2021.

If you need assistance during this emergency, please call us at 833-285-4030, weekdays between 8 a.m. and 5 p.m. We can help with finding available doctors, refilling prescription drugs, or other health plan questions.

If you need healthcare right away
  • You can receive emergency or urgent care from any doctor or hospital, even if they are not in your plan’s network. We will pay the claims as if they are in your plan’s network.
  • If your doctor’s office or healthcare facility is closed because of the fires or extreme hot weather, or if you are unable to travel there, call us at 833-285-4030. We can help you find another doctor.
  • If you’re in a care management program and need to reach them, call 833-285-4030.
If you need prescription refills
  • If your Anthem plan covers your prescription medications, you can receive up to a 30-day emergency refill at any pharmacy now, even if it’s not in your plan’s network.
  • If you use Anthem’s mail-order pharmacy and your address changed, call us at 833-285-4030 so we can make sure to send your medicine to the right place.
If your medical equipment is lost or damaged
  • We can help you replace your equipment (also called durable medical equipment or DME). Call us at 833-285-4030.
If your eyeglasses or contact lenses are lost or damaged
  • We can help you replace your eyeglasses or contact lenses. Call us at 833-285-4030.
If you need preapprovals or referrals
  • You have more time to request them. There won’t be any late fees. Call 833-285-4030 if you need an extension.
If you need to file a claim
  • You and your doctors have more time to file claims. Call us at 833-285-4030 if you need an extension.
If you need mental health or other additional support
  • Anthem’s Employee Assistance Program (EAP) offers mental health support as well as resources on our website to help with legal/financial concerns and dependent-care needs. Call the EAP crisis line 24/7 at 877-208-8240 or go to and use the log in: EAP Can Help.
If you are unable to pay your health plan premium due to the emergency
  • If you receive a bill directly from Anthem for your monthly insurance premium and are experiencing financial difficulties as a result of the emergency, you have more time to pay your bill. Please call us at 833-285-4030 to discuss options.
These relaxed guidelines are in effect for members who reside in Alpine, Butte, Lassen, Plumas, and Siskiyou counties in California and who must temporarily leave their home due to the wildfire emergency.
The time period for updated support and care may change based on the conditions. Please check back here for updates.
These changes are for members with Anthem group health plans through their employers, Anthem individual and family plans, and Medi-Cal. These changes are not for Federal Employee Health Benefit Plan, Medicare Advantage, or Medicare Part D plans. Those plans have their own guidelines.

If you need additional support, please call us at 833-285-4030.

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