3,500 Medicare members impacted by privacy concern - Anthem.com Skip To Main Content
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Approximately 3,500 Medicare members impacted by privacy concern

Sat Oct 29 15:20:10 UTC 2016
What Happened? What We Are Doing.

We learned on September 1, 2016 that an individual in the Medicare sales department emailed company information to his personal email address between February and September of this year. His actions violated our policies on the accessing and handling of protected health information and personally identifiable information. The information emailed included certain elements of personal information, including names, dates of birth, addresses, health plan information and, in some cases, Medicare ID numbers. We directed the individual to securely destroy the information that was not properly in his possession, and steps were also taken to confirm the destruction of the information. The individual is no longer employed with our company. When questioned, the individual advised that he was using the data to validate his commission payments. The information obtained by the individual is the property of the company, and he, like all employees, was prohibited from sending such information outside of the company. At this time, we have no reason to believe that the information is at risk for financial misuse or identity theft.

We are committed to protecting the privacy and security of individuals’ protected health information and personally identifiable information.

Who is Being Notified? How we are Working to Protect You.

We have worked diligently since discovery of this matter to identify all individuals whose information may have been impacted by the actions of the former sales employee. We have identified approximately 3,500 Medicare-eligible individuals impacted and we are in the process of contacting these individuals for whom we have valid addresses by U.S. Postal Service addresses. For those whose Medicare ID numbers (which may include a Social Security number) may have been included, we will offer free identity theft protection and credit repair/monitoring services through AllClear Credit and Identity Theft Monitoring and AllClear Identity Repair. Those with questions can contact AllClear ID at 1-855-260-2766 Monday - Saturday, 9 a.m. - 9 p.m. Eastern Time.

What You Can Do.

To learn more about how to protect your identity, you can contact the Federal Trade Commission (FTC). The FTC provides information about proactive steps that can be taken to protect against identity theft. This information can be located at the FTC website (www.ftc.gov), by dialing 1-877-ID-Theft (1-877-438-4338), or by writing to the following address:
Consumer Response Center
Federal Trade Commission
600 Pennsylvania Ave., NW, H-130
Washington, DC 20580

We suggest that you should routinely review statements from your accounts and from time to time get your credit report from one or more of the national credit reporting companies. You may get a free copy of your credit report annually in these ways:

  • Online at annualcreditreport.com
  • Call toll-free 1-877-322-8228
  • Mail an Annual Credit Report Request Form (forms are on their website at annualcreditreport.com) to:
    PO BOX 105281
    ATLANTA GA, 30348-5281

You also may get a copy of your credit report from one or more of these three national credit reporting companies:

PO BOX 740241
ATLANTA GA 30374-0241

PO BOX 9532
ALLEN TX 75013

PO Box 2000

To place a credit freeze with one or more of the three national credit reporting companies, please contact the company. You can also visit their credit freeze websites listed below:

Equifax Security Freeze
Experian Security Freeze
TransUnion Security Freeze