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Help for Members Impacted by December Wild Fires in California

December 04, 2017
We’re taking steps to help our California members impacted by the wild fires in Ventura and Los Angeles Counties during the month of December. If you’re affected and live in Ventura or Los Angeles County, here’s what you should know:
 
  • If you’re on an Anthem prescription drug plan you can refill lost or damaged prescriptions at any pharmacy now.
  • If you use a mail order pharmacy you can update your address information by calling Member Services.
  • Time limits for prior authorization, pre-certification or referral requirements will be relaxed — there will be no late penalties.
  • You can get replacement medical equipment (also called Durable Medical Equipment or DME) if yours was lost or damaged.
  • You and your doctors are being given more time to file claims, if needed.
Relaxed guidelines are effective from December 5, 2017 through January 5, 2018.  They apply to members with Anthem group health plans, individual and family plans. They do not apply to Medicare Advantage, Medicare Part D or Federal Employees Health Benefits Program members. These programs have specific guidelines.
 
If you need additional support, call the Member Services number on your ID card or select Customer Support on this website.
 
We hope you and your loved ones stay safe.
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In addition to using a telehealth service, you can receive in-person or virtual care from your own doctor or another healthcare provider in your plan’s network. If you receive care from a doctor or healthcare provider not in your plan’s network, your share of the costs may be higher. You may also receive a bill for any charges not covered by your health plan.
 
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Sydney Health is offered through an arrangement with Carelon Digital Platforms, a separate company offering mobile application services on behalf of your health plan. ©2020-2022 The Virtual Primary Care experience is offered through an arrangement with Hydrogen Health.