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Help for members impacted by the Oroville Dam emergency in California

February 17, 2017
We’re taking steps to help our members impacted by the Oroville Dam emergency. If you’re affected and live in Butte, Sutter or Yuba County, or you’re an emergency worker sent there to respond, here’s what you should know:
 
  • If you’re on an Anthem prescription drug plan you can refill lost or damaged prescriptions at any pharmacy now.
  • If you use a mail order pharmacy you can update your address information by calling Member Services.
  • Time limits for prior authorization, pre-certification or referral requirements will be relaxed — there will be no late penalties.
  • You can get replacement medical equipment (also called Durable Medical Equipment or DME) if yours was lost or damaged.
  • You and your doctors are being given more time to file claims, if needed.
This relaxed guideline is effective from February 13, 2017 through March 13, 2017.  It does not apply to Medicare Advantage, Medicare Part D or Federal Employees Health Benefits Program members. These programs have specific guidelines.
 
If you need additional support, call the Member Services number on your ID card or Log Into contact us.
 
We hope you and your loved ones stay safe.
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In addition to using a telehealth service, you can receive in-person or virtual care from your own doctor or another healthcare provider in your plan’s network. If you receive care from a doctor or healthcare provider not in your plan’s network, your share of the costs may be higher. You may also receive a bill for any charges not covered by your health plan.
 
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Sydney Health is offered through an arrangement with Carelon Digital Platforms, a separate company offering mobile application services on behalf of your health plan. ©2020-2022 The Virtual Primary Care experience is offered through an arrangement with Hydrogen Health.