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Help for Members Impacted by the Winter Weather Emergency in North Carolina

February 19, 2021

We are making temporary changes to health plan benefits to provide relief for members who reside in North Carolina and must temporarily leave their homes due to the winter weather emergency. These changes are in effect from February 18, 2021, through March 20, 2021.

If you need assistance during this crisis, please call 833-285-4030, weekdays between 8 a.m. and 5 p.m., for help finding available doctors, prescription drug refills, or other health plan questions.

If you need prescription refills

  • If your Anthem plan covers your prescription medications, you can receive up to a 30-day emergency refill at any pharmacy now, even if the pharmacy is not in your plan’s network. This applies even if your prescription isn’t yet due for a refill.
  • If you use Anthem’s mail-order pharmacy and your address changed, call us at 833-285-4030 so we can make sure we send your medicine to the right place.

The time period for updated support and care may change based on the conditions. Please check back here for updates.

These changes are for members who reside in North Carolina and have Anthem group health plans through their employers or Anthem individual and family plans. These changes are not for Federal Employee Health Benefit Plan, Medicare Advantage, or Medicare Part D plans. Those plans have their own guidelines.

If you need additional support, please call us at 833-285-4030.