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Tips for Using Your ID Card – Always Use Your Newest ID Card to Get Your Claims Paid Quickly and Correctly

January 10, 2019
Here’s a handy tip to help get your claims processed and paid faster. When you go to a doctor, pharmacy, hospital, lab or facility, show them your current ID card so they have the correct benefit information. If you use an out-of-date ID card, it may not have the right plan information and this can delay a claim. So once you get a new ID card, make sure you get rid of the old one.
Make your life simpler with the Sydney app
Instead of spending time trying to find your ID card, you can always have the most up-to-date ID card by using our Sydney app. It’s easier to find and use than a printed ID card. Get your mobile ID card by downloading the app, logging in and sharing your ID card right from your smartphone. Need to register? Just use the app or visit and select Register now.
Download the Sydney app today
Download the Sydney app at the App Store or Google Play
Got questions about your ID card?
Log in at and choose Contact Us. Or call the Member Services number on your ID card.