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Help for Members Impacted by the Winter Storm Emergency in North Carolina

January 24, 2022

We are making temporary changes to health plan benefits to provide relief for members who live in North Carolina and are impacted by the statewide winter storm emergency. The changes are in effect for the entire state from January 19, 2022, through February 17, 2022. They also apply to emergency personnel who have been activated by their state or local agency, but who do not reside in the impacted area.

For assistance during this emergency, please call us at 833-285-4030, weekdays between 8 a.m. and 5 p.m. We can help with finding available doctors, refilling prescription drugs, and other health plan questions.

Prescription refills

  • If your Anthem plan covers your prescription medications, you can receive up to a 30-day emergency refill at any pharmacy now, even if it’s not in your plan’s network. 
  • If you use Anthem’s mail-order pharmacy and your address changed, call us at 833-285-4030 so we can make sure to send your medicine to the right place.  

The time period for updated support and care may change based on the conditions. Please check back here for updates.

These changes are for members with Anthem group health plans through their employers or members with Anthem individual and family plans. These changes are not for members with Federal Employee Health Benefit Plans, Medicaid, Medicare, Medicare Part D, or Medicare Advantage plans. They are also not for members with plans through fully insured trust funds. Those plans have their own guidelines.

If you need additional support, please call us at 833-285-4030.