Members can download the free Sydney Care mobile app for a quick and easy way to evaluate symptoms. They can connect with a doctor through a LiveHealth Online video session or a Virtual Care text session right from their phone. The doctor they connect with can evaluate their symptoms, help them understand whether they’re at risk for COVID-19, and let them know whether they need to visit a local health care provider in person for COVID-19 testing. LiveHealth Online is available for members at no extra cost through June 14, 2020.
Sydney Care is available to download now on Android or iOS. This app should accompany the Sydney Health and Engage app. Coronavirus Assessment functionality is in development and expected to be available within the next week.
Members can also log in to their anthem.com/ca
account and connect to LiveHealth Online.
Most plans include telehealth as part of their benefits. If LiveHealth Online isn’t part of a member’s plan benefits, they can still use it for $59 per visit.
If doctors in a members’ plan don’t use LiveHealth Online, but have their own telemedicine technology to see patients, members can use that technology to see them at no cost until June 14, 2020.