- call the Member Services phone number on the back of your ID card.
- send an email to ProviderDirectoryDiscrepancy@Anthem.com.
- call us at 1-844-839-4049.
If it’s not an emergency, you can see a doctor right away online, using your phone or computer at livehealthonline.com. Depending on your plan, it’s likely about the same cost as your doctor.
You can also use our Find a Doctor tool to look for an urgent care center - or a clinic in a retail shopping store. You can usually walk in without an appointment needed. And they can handle lots of urgent health issues like a flu or cold, allergies, prescribing medication, even small fractures and X-rays.
Call them. They should always have someone available, or a recorded message to help you get the care you need.