- call the Member Services phone number on the back of your ID card.
- send an email to ProviderDirectoryDiscrepancy@Anthem.com.
- call us at 1-844-839-4049.
If it’s not an emergency, you can see a doctor right away online, using your phone or computer at livehealthonline.com. Depending on your plan, it’s likely about the same cost as your doctor.
You can also use our Find Care tool to look for an urgent care center - or a clinic in a retail shopping store. You can usually walk in without an appointment needed. And they can handle lots of urgent health issues like a flu or cold, allergies, prescribing medication, even small fractures and X-rays.
Call them. They should always have someone available, or a recorded message to help you get the care you need.