FOR IMMEDIATE RELEASE October 14, 2010
Media Contact: Peggy Hinz
Anthem Blue Cross Gains National Recognition for Diabetes Pilot Bridging Cultural health Care Gaps for African American and Hispanic Members
Study recognized as part of Best of Blue Awards given by
Blue Cross Blue Shield Association in collaboration with Harvard
Woodland Hills, Calif.—Oct. 14, 2010—Anthem Blue Cross’ health equities pilot is one of seven programs recognized this year with a Best of Blue Clinical Distinction Award. The pilot, developed for Hispanics and African Americans with diabetes, is being recognized for its innovative and successful approach to improving access to high quality, safe and affordable health care for Anthem members.
The Best of Blue Clinical Distinction Program was developed by the Blue Cross Blue Shield Association and the Harvard Medical School Department of Health Care Policy. The purpose of the Clinical Distinction Awards is to highlight the Blue Cross Blue Shield plans nationally that demonstrate innovation, efficiency and potential for replication. The plan’s pilot, “Bridging Cultural Health Care Gaps: Diabetes,” took this honor, along with programs from two other Anthem-affiliated health plans in Indiana and Maine.
“We know that ethnically diverse populations experience a higher prevalence of certain diseases and worse quality of care than whites regardless of the type of insurance they have or whether they have insurance at all,” said Terri Amano, senior product manager, Anthem’s Programs in Clinical Excellence. “With this pilot, our goal was to find ways to provide useful and relevant information tailored to the cultures of our Hispanic and African American members. This information helps them better control their diabetes and improve their quality of life.”
In asking members their opinions and researching behaviors and attitudes, Anthem found that aspects of culture—food, family, faith and fear of disease complications, such as amputations and blindness, were factors that influence behaviors and attitudes toward health care among African Americans and Hispanics. These issues were explored in many of the educational materials.
The pilot focused on creative and culturally appropriate ways to communicate with members—including providing information on how members could reach out to local churches to share these messages with others and providing bilingual Spanish print fotonovelas, a photographic comic strip version of a soap opera. The pilot also provided diabetes educational materials that included ways to substitute ingredients in favorite ethnic meals to make them healthier.
“Harvard is pleased to recognize Anthem Blue Cross for developing a program that sets such high standards for its effectiveness in improving patient care,” said Barbara J. McNeil, Ph.D., head of the Department of Health Care Policy, Harvard Medical School. “The Blues’ focus on quality, safety and access plays a critical role in improving the healthcare delivery system and enhancing quality and value for consumers.”
The randomized controlled pilot, conducted in association with Anthem’s Georgia affiliate,studied more than 4,000 African American and Hispanic members in California and Georgia.
“Even over the short term, we saw small but promising increases in disease management engagement among African American and Hispanic members,” Amano said. “We see this pilot as an important first step in helping our diverse members make important changes to their health and helping to bridge the cultural care gaps that exist today.”
Anthem plans to use this pilot in other states.
About Anthem Blue Cross
Anthem Blue Cross is the trade name of Blue Cross of California. Anthem Blue Cross and Anthem Blue Cross Life and Health Insurance Company are independent licensees of the Blue Cross Association. ® ANTHEM is a registered trademark of Anthem Insurance Companies, Inc. The Blue Cross names and symbols are registered marks of the Blue Cross Association.