In response to Governor Gavin Newsom's declared state of emergency
in Lassen, Plumas and Siskiyou counties, Anthem Blue Cross (Anthem) is providing special relief to its members impacted by the wildfires to help ensure they have access to essential prescription medications and other health care related services.
For impacted members, Anthem is:
- Providing up to a 30-day emergency refill of medications at any pharmacy.
- Relaxing time limits for prior authorization, pre-certification or referral requirements and waiving any late penalties.
- Offering replacement of any lost or damaged durable medical equipment.
- Extending time limits on filing claims.
- Approval for out-of-network treatments when in-network resources are unavailable.
Anthem California members and activated emergency personnel impacted by these fires can access Anthem’s Employee Assistance Program (EAP) which provides free support services to help with stressful situations and financial or legal concerns. Members and emergency personnel can call Anthem’s EAP crisis line toll-free at (877) 208-8240.
These medical and pharmacy guidelines are effective from July 16, 2021 through August 14, 2021 for impacted members in the California counties listed above.
Anthem is also offering free access to its online health option, LiveHealth Online
to anyone living in the impacted areas. LiveHealth Online
offers video visits with U.S.-based board-certified doctors on a mobile device or computer from anywhere for non-emergency health conditions. The free visit offer will be available through the end of the state of emergency.
Anthem continues to closely monitor the situation and may take additional steps to assist its members in the impacted areas. Members can visit our website
for additional updates on health plan information and or call the phone number on the back of their Anthem membership card as associates are standing by to help. For fire status updates and locations, please visit CalFire
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