Provider Education and Training
At Anthem, we are continually developing new ways to work collaboratively with health care professionals like you. The mission of our Provider Education Team is to improve working relationships with our provider partners through the development and delivery of communications and educational programs that foster best practice opportunities. These complimentary programs are also a great way to stay current on changes and updates at Anthem.
Training & Education Offerings
SEMs are self-service reference tools that offer a complete library of various topics pertinent to Anthem Blue Cross business operations. These SEMs are available in PDF format, making them easy to view, download, or print and share.
SEM 1 Anthem Blue Cross Provider Contact – February 2023
SEM 5 IVR - Interactive Voice Response – April 2020
SEM 7 EOB Overpayment Adjustments – April 2020
SEM 8 Overpayment Recovery Notification Process – March 2020
SEM 10 BlueCard (Out-of-Area) – July 2021
SEM 11 Provider Dispute Resolution Request Form – March 2020
SEM 19 Key Steps to Provider Dispute Resolution – December 2022
SEM 21 Timely Filing Acceptable Forms of Proof
SEM 33 Provider Maintenance Form – October 2020
SEM 36 Troubleshooting Tips for Completing Online Forms – March 2020
SEM 37 Encounter Utilization Quality Tracking – June 2022
These resources will provide you with the knowledge to best assist our members.
We hold webinars throughout the year on a variety of topics. Webinars include a live Q&A session at the end. Please check back later for our schedule of webinars.