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Need Help Choosing A Plan?
Call us- 1-800-797-6438 TTY- 711 Hours of operation: 8am-8pm, M-F

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Common Questions


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Contact us:

Looking to purchase a plan? Please select a state below if you are a prospective member. Licensed insurance agents are available 8 a.m. to 8 p.m. seven days a week to answer your questions:

Plans in California:

Call Us:

TTY/TDD:

Medicare Supplement

1-800-797-6438

711

Medicare Advantage

1-800-797-6438

711

Medicare Part D

1-800-261-8667

711

Are you an existing member with a Medicare Advantage plan or Medicare Part D plan?

  • You should contact Customer Service for process or status questions or to file a verbal grievance.
  • Customer Service representatives are available to answer your call directly from 8 a.m. to 8 p.m., 7 days a week (except Thanksgiving and Christmas) from October 1 through February 14, and Monday through Friday (except holidays) from February 15 through September 30. Our automated system is available anytime for self-service options, including after hours, weekends, and holidays.

Customer Service for Medicare Advantage Plans:

Call Us:

TTY/TDD:

Fax Us:

Write Us:

Anthem MediBlue Dual Advantage (HMO SNP), Anthem MediBlue Plus (HMO), Anthem MediBlue Select (HMO), and Anthem MediBlue Coordination Plus (HMO)

1-888-230-7338

711

1-805-713-5986

P.O. Box 60007
Los Angeles, CA
90060-0007

Anthem MediBlue Access (PPO)

1-877-811-3107

711

1-805-713-5986

P.O. Box 60007
Los Angeles, CA
90060-0007


Customer Service for Medicare Part D Plans:

Call Us:

TTY/TDD:

Fax Us:

Write Us:

Anthem Blue Cross MedicareRx (PDP) plans

1-800-928-6201

711

1-805-713-5986

P.O. Box 9282
Oxnard, CA
93031-9282

Are you an existing member with a Medicare Supplement plan?

Monday- Friday, 8 a.m. to 6 p.m. PST


Customer Service for Medicare Supplement Plans:

Call Us:

TTY/TDD:

Hours of Operation:

All Plans

1-800-333-3883

711

Monday- Friday, 8 a.m. to 6 p.m. PST

Current members who wish to file written grievances for any of the Medicare Advantage or Medicare Part D plans should fax us or write to us:


Appeals and Grievances

Fax Us:

Write Us:

Medicare Advantage HMO, HMO SNP, PPO

Medicare Part D

1-888-458-1406

1-888-458-1407

Appeals and Grievances
Mailstop: OH0205-A537
4361 Irwin Simpson Rd
Mason, OH 45040

Are you a provider? Please call the numbers listed below for process or status questions as well as Grievance & Appeals. The hours of operation are listed below.


Medicare Advantage Plans:

Call Us:

Fax Us:

Anthem MediBlue Dual Advantage (HMO SNP), Anthem MediBlue Plus (HMO), Anthem MediBlue Select (HMO), and Anthem MediBlue Coordination Plus (HMO)

1-888-230-7338
(Monday through Friday 8 a.m. to 6 p.m. PT), except holidays

1-877-799-4129

Anthem MediBlue Access (PPO)

1-877-811-3107
(Monday through Friday 8 a.m. to 6 p.m. PT), except holidays

1-877-799-4129

 

Providers can call Customer Service to submit an oral request for an organization determination, or submit a written request for an organization determination and mail it to:
Medicare Programs
3350 Peachtree Rd NE
Atlanta, GA 30326
Request forms can also be faxed to: 866-959-1537.