Skip To Main Content

Medicare Members

Coronavirus (COVID-19) Information

Last Updated: January 4, 2021

We're here to make sure you have the resources and care you need to keep yourself safe and well. Let's look at what COVID-19 is and how your health care plan can help. We'll also explore the additional care and support available for your protection and everyday needs.

An older couple embracing.

Stay Informed

Please log in and update your communication preferences to make sure you receive the latest information.

Stay Informed About Your Benefits

Call a nurse or try a virtual doctor visit

Do you have a health issue that’s not an emergency? Check your member ID card to see if your plan includes a nurse advice line, open 24/7. You can also use LiveHealth Online to set up a virtual visit with a doctor any time.

Don’t run out of prescriptions

Now you can refill maintenance medication early. If your plan includes prescription drugs, call the Pharmacy Member Services number on your member ID card to ask about 90-day supplies and/or early refills for 30-day supplies.


  • With your Medicare Advantage plan, your costs are covered for the following care:
  • COVID-19 treatment from April 1, 2020 through January 31, 2021, including inpatient and outpatient services, respiratory services, durable medical equipment, and skilled-care needs.
  • COVID-19 diagnostic tests, including serology or antibody tests, and visits to get the test, for the duration of the public emergency.
  • COVID-19 screening related tests (e.g., influenza tests, blood tests, etc.) performed during a provider visit that results in an order for, or administration of, diagnostic testing for COVID-19. This is also for the duration of the public emergency.
  • Virtual care from in-network providers until January 31, 2021. Remember, LiveHealth Online visits are always free for Medicare Advantage members.
  • Care from doctors outside your plan, if it is medically necessary.


Your member costs are covered for telehealth visits with your doctor through January 31, 2021. After that time, standard Medicare and Medicare Supplement cost sharing and coverage will apply. Please note this coverage does not apply to LiveHealth Online visits.

Stay Informed About COVID-19 and Prevention

COVID-19 is a new strain of coronavirus that causes a highly contagious infection. People with COVID-19 have had a wide range of reported symptoms, ranging from mild symptoms to severe illness.

Please check the CDC for the most up-to-date list of symptoms.

  • Wash your hands often with soap and water; use hand sanitizer when you can’t wash.
  • Clean and disinfect items and surfaces you touch often.
  • Cover your coughs and sneezes with tissues; discard the tissues.
  • Avoid touching your face.
The best way to prevent infection is to avoid exposure to the virus. Check the CDC website for up-to-date advice and review the tips below.

That includes older adults, people living with disabilities, and those with chronic medical conditions like diabetes, and heart, lung or kidney disease.
Call your doctor right away if you’ve been around someone who may have COVID-19, and you have a fever, cough or difficulty breathing.
If you’re caring for someone who doesn’t have COVID-19:
  • Stay home if possible.
  • Wash your hands or use hand sanitizer when entering their house or room.
  • Wash your hands and use hand sanitizer before and after touching someone or any mobility devices (canes, a walker) or other equipment.
  • Every day, use household cleaner to wipe the surfaces of frequently-used equipment or devices.
If you’re caring for someone who has COVID-19:
  • If their symptoms get worse, call their doctor. 
  • Call 911 if you see emergency warning signs like the below. Mention they have COVID-19 (or symptoms of it).
  • Trouble breathing.
  • Pain or pressure in the chest that won’t go away.
  • Confusion; bluish lips or face; or unconsciousness.
  • If you’re in the same room, car or doctor’s office with someone who is sick, both of you should cover your nose, mouth and chin with a CDC-recommended cloth face cover. Cover your face even if they cannot, and wear gloves if you can.
  • Whenever possible, the person with COVID-19 should be alone and using a separate room and/or bathroom.
  • Clean surfaces often, like countertops, doorknobs, light switches, faucets and more.

Care And Support Without
Leaving Home

We have resources and partners to help you handle not just everyday needs, but extra ones you may be facing in this outbreak

Sydney Care logo


Do a video or phone visit with a doctor or therapist from home. LiveHealth Online is a 24/7 telehealth service that's free with Medicare Advantage plans.

Visit LiveHealth Online
Sydney Care logo


Find free and reduced-cost support for food, transportation, housing, health and more. We partnered with Aunt Bertha, a social care network that connects you with local help.

Search Services Near You
Sydney Care logo


Quickly check your symptoms and COVID-19 risk with the Coronavirus Assessment tool.

Begin the Assessment
Sydney Care logo


If your doctor recommended you get tested, find a nearby COVID-19 testing site.

Find a Test Site
Sydney Care logo


Download our free digital health care app on your smartphone to assess your symptoms, including your COVID-19 risk.

Get the Sydney Care App
Sydney Care logo


Use Psych Hub's resources to help you manage and cope in stressful times. Find free videos and tools that address topics like depression and anxiety in a helpful, sympathetic way.

Visit Psych Hub

Check-in with Dr. Liburd

Watch a special message for Medicare Advantage members about getting help and staying connected during the coronavirus outbreak, from our Chief Medical Director, Dr. Liburd.