In order to access the myStrength website, you will need to have Internet Explorer 8 (IE8) or newer. If you have IE7 (or IE8 in compatibility mode for IE7), you can:
- Change/update your browser to IE8 or newer to navigate to and on the myStrength website.
- Change your compatibility settings in IE8.
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- In IE8, please click on the "Tools" menu and choose "Compatibility View Settings".
- Please UNCHECK the selection for "Display all websites in Compatibility View" if it was checked (this setting must be unchecked in order for you to be able to view the myStrength page).
- If the above options do not work, please try accessing the myStrength website using Chrome as your browser.
Your household members may have trouble logging in when the member through their employer group has both Behavioral Health Resource and Employer Assistance Program (EAP). When members have both of these programs, household members should use the EAP website to access myStrength. For household members’ first visit to the myStrength site, s/he should call customer service at 800-865-1044 for assistance with the referral form to set up his/her access.
If you are logging onto the health plan’s website and don’t see the myStrength link on the homepage, please look on the middle of the page. You may need to scroll down to view the link.
