The only way you can have access to plan information from the online account is to ask the primary account holder, also known as subscriber, for access. Once the subscriber gives you access, you will be ableto view plan level information (like Deductible) from the online account.
Caregivers have access for one year. Each year access has to be set up again for security purposes. You can change access settings at anytime.
If you are the health care power of attorney and need to access online account information for a member, you will need to contact Customer Service using the number on the back of the member’s ID card for help.
If you are a guardian caregiver and need to access online account information for an underage member, you will need to contact Customer Service using the number on the back of the member’s ID card for help.
