Will language and ethnicity information be collected and used to determine eligibility or insurability?
- Just call the service number on your ID card.
- Customer Service will set up a conference call for you with an interpreter.
- He or she will help you understand your plan, and translate printed plan materials over the phone, if needed.
- This is a free service that’s available during business hours.
- Your native language or ethnic background does not impact getting quality service or coverage from us.
- For Speech or Hearing Impaired Members, just call 711 for TTY/TDD services. A special operator will contact Anthem to help with your needs.