Contact us

Have a question about New York Anthem?


Reach out to Anthem Blue Cross and Blue Shield HP Member Services via Live Chat. Our Member Services representatives are here to help you with:

  PCP changes.

  ID cards.

  Member handbooks.

  Understanding your benefits.

  Finding a provider near you.

  Free translation services.


You can also call a representative at 800-300-8181 (TTY 711), Monday through Friday from 8 a.m. to 8 p.m. and on Saturday from 9 a.m. to 5 p.m. Eastern time. MLTC members can call us at 855-661-0002 (TTY 711).

Want to talk to someone in person?


Visit one of our Community Service Centers. We can talk about Medicaid, Child Health Plus, or the Essential Plan through Anthem. Just call us to make an appointment.

Our team is ready to help you:

  Find out if you’re eligible for one of our plans.

  Learn about what’s covered.

  Complete an enrollment application.

  Get answers to your questions.

  Attend a health workshop.

Community Service Centers


These Community Service Centers are now open. Please call 888-809-8009 to confirm office hours.

The Bronx


2411 Grand Concourse

Bronx, NY 10468


968 Southern Blvd

Bronx, NY 10459



5320 Fifth Ave

Brooklyn, NY 11220


2009 Church Ave

Brooklyn, NY 11226


7209 Fifth Ave

Brooklyn, NY 11209


364 Knickerbocker Ave

Brooklyn, NY 11237



139 Centre Street

New York, NY 10013

Nassau (Long Island)


127 Fulton Ave

Hempstead, NY 11550



116-03 Liberty Ave

South Richmond Hill, NY 11419


138-31 39th Ave

Flushing, NY 11354


153-17 Jamaica Ave

Jamaica, NY 11432


32-31 Steinway Street

Astoria, NY 11103

Staten Island


32 Richmond Terrace

Staten Island, NY 10301

Want to talk with a nurse?


Call our 24/7 NurseLine at 800-300-8181 (TTY 711) for free, 24/7 medical advice. MLTC members, call 855-661-0002 (TTY 711). If you need help in another language, we offer free translation services.

Save time with online services


With an online account, you can:

  Change your PCP

  Access your ID card

  Update your contact info

  Email Member Services

  Access your Extra Benefits


Not yet registered?


Register your member account 

Apply, enroll, or renew


Visit the New York State of Health website or call Anthem at:


  888-809-8009 (TTY 711) for Medicaid, Child Health Plus (CHPlus), and Essential Plan members.

 Or mail us at Penn 1 35th Fl

New York, NY 10119

  855-661-0002 (TTY 711) for Managed Long-Term Care (MLTC) plan members. 


 Or mail us at 1985 Marcus Ave, Suite 150

Lake Success, NY 11042